Hello Ramesh,

Thank you for sharing your feedback. We take comments like yours seriously and want to clarify how our process works.

Our team cannot and does not force any customer to purchase additional insurance. At the time of rental, we explain the optional coverage, the potential costs associated with vehicle damage, and the customer’s responsibility with or without insurance. This information is provided so each renter can make an informed decision based on their own preferences and risk tolerance.

We understand that these conversations can sometimes feel pressured, and we’re sorry if the explanation came across that way. However, the insurance was only added after it was discussed and agreed to at the counter.

Kind regards,

Ezi Car Rental Team