Hello Akemy,

Thank you for taking the time to share your feedback. I’m sorry to hear about your experience, and I’d really like the opportunity to look into this in detail for you. Could you please provide your booking reference so I can investigate what happened?

Windscreen replacements can unfortunately be costly, especially on modern vehicles. Many windscreens now contain built‑in sensors, cameras, and heating elements that require specialist parts and recalibration, which significantly increases the price of the repair. That said, we always aim to be transparent and fair.

If the final repair cost is lower than the excess amount charged, we will refund the difference back to you. Once I have your booking details, I can review the case fully and ensure everything has been handled correctly.

I look forward to resolving this for you.

Kind regards,

Ezi Car Rental Team