I will NOT use Ezi Car Rental again
I will NOT use Ezi Car Rental again. I have used them monthly over the past 10 months from Auckland Domestic Airport Branch and, when things go smoothly, they provide OK service and their vehicles are acceptable. However, if you have even a minor issue their customer service ceases to exit. I rented a vehicle with numerous minor scratches and dents which were all recorded. Upon returning the vehicle Ezi claimed I had added another minor scratch which I did not accept liability for. Ezi debited my credit card with $6,000.00 to cover this damage but would not/could not give me any real proof that I had caused the damage. After three months Ezi charged me to repair all of the damage to the vehicle despite many e-mails from me requesting more information. I have now had to issue a STOP notification so they do not have access to my credit card and I am now preparing to engage the Insurance Ombudsman to get this resolved.
My advice is to steer well clear of Ezi Car Rental. This has been a terrible reflection on the TOYOTA Brand.
In answer to the response from Ezi.....
None of your kind words change the fact that Ezi has never offered me the information I requested, never responded to the fact that I have not admitted liability and cannot do so until I have satisfactory evidence (not just Ezi's decision that I was at fault) and does not change the fact that you billed me for the total repair to ALL damage to the car which you seem happy to apologise for now after I posted this review.
I am totally underwhelmed and cannot/will not recommend Ezi to anyone. Sad state of affairs for the great TOYOTA brand!
Réponse : Ezi Car Rental
Hello Baz,
Thank you for taking the time to share your feedback. We’re sorry to hear how frustrated you’ve felt throughout this process, and we understand how disappointing this situation has been for you.
We do want to clarify that while you were initially charged in error, that amount was fully reversed and refunded back to you as soon as the mistake was identified. The only charge that remains is for the new damage that was not present prior to your hire, which was documented at the time of return.
All supporting material — including the pre‑hire condition report, return‑time photos, damage assessment, repair invoice, and all related documentation — has been provided to you so you can clearly see the basis of the charge.
We appreciate that this has been a difficult experience, and we’re sorry that it has impacted your view of our service. If you require any further documents or clarification for your next steps, we’re more than willing to assist.
Kind regards,
Ezi Car Rental Team