Purchased a 3 year old A class 250e…No auto highbeam
Purchased a 3 year old A class 250e Premium at the end of November. Very early on I notice the auto high beam didn’t work. Two phone calls and two visits to lookers later and I’m left with no auto high beam which I had on my previous 7 year old A200.
I’ve been told that because the car was manufactured during Covid and that there was a shortage of parts this function was left off of the car.
I did ask whilst dealing for the car, was everything on the new car what was on my old A class,” yes”
Covid was 3,4 years ago, so this knowledge should have been passed on at the time I was purchasing the car. This is my fourth Mercedes and the only time I feel let down by them.
Réponse : Lookers
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*