I would not use Ezi Car Rental NZ…
I would not use Ezi Car Rental NZ again. We rented a car for two weeks from Auckland to Christchurch, but when we got to Wellington to catch the ferry to the South Island the ferry had broken down. There were no free spots for weeks. So I rang Ezi Car and asked what they recommended. They told me I could return the car to Wellington airport and they would refund the 8 unused days. So I returned and got an uber back to my hotel (not cheap). We then got a passenger ferry over and re-rented a car on the South Island (through a different company since they had none available near where the ferry gets in). We had already paid the two weeks and only used 6 days. But now Ezi Car refuses to re-imburse us for the 8 days and say we should have bought travel insurance. Please, do yourself a favor and choose a different rental company and not one that tells you straight up lies.
Réponse : Ezi Car Rental
Hello Daniel,
Thank you for taking the time to share your feedback. We’re sorry to hear about the disruption to your travel plans — we understand how frustrating the ferry cancellation must have been.
After reviewing the call recording and your booking details, we can confirm that your reservation and payment were made through Booking.com. . As our agent explained during the call, refunds for unused days must be handled directly by the third‑party provider you booked with. We also advised that if Booking.com required any information or confirmation from us to support your claim, we would be more than happy to provide it.
Unfortunately, the ferry breakdown is an event outside of our control, and under the terms of the signed rental agreement, we are not liable to refund unused days in these circumstances. This is exactly the type of situation where travel insurance is designed to assist, especially when a third‑party booking platform is involved.
If you would like a copy of the call recording for your records or to support your discussions with Booking.com or your insurer, we can provide that — just let us know.
We genuinely regret that your experience didn’t meet your expectations and hope the rest of your trip in New Zealand was enjoyable.
Kind regards,
Ezi Car Rental Team