I am a regular member, and I am writing this to highlight the shocking difference in standards between your branches.
Didcot and Templars Square gyms are consistently disappointing. The showers and lockers are extremely dirty and poorly maintained. However, the most concerning issue is the layout and environment in Didcot. Having a combined changing area is proving to be very disturbing. I often see groups of young girls with their boyfriends sitting right in front of the mirrors and shower rooms, which feels completely inappropriate and intrusive for those trying to use the facilities.
Furthermore, the privacy in the showers is a major concern. During a single session, I’ve had multiple people try to force the door open despite it being closed. If someone were to forget to lock it by mistake, it would be a complete disaster. PureGym Didcot urgently needs separate, private changing and shower facilities, just like your other locations.
On a positive note, your Caversham branch is the gold standard. It is exceptionally clean and well-managed. Management should really look into who is taking care of the Caversham gym, appreciate their hard work, and use their methods as a training model for the staff at Didcot and Templars Square.
Please address these hygiene and privacy issues immediately.