I had a wonderful experience with YesVideo/Capture. For decades I'd postponed finally making an effort to digitize our VHS taped wedding video. When I got to watch the tape after 30 years, the demagnetization was so bad, it was unwatchable. I decided to get it digitized anyway, hoping I might be able to improve the quality with some video-specific AI models. After researching I decided to go with YesVideo (now Capture.com). Their pricing was very reasonable, with options to get your old video shipped back, get your video(s) sent back on a USB memory stick, and/or downloading from the capture cloud. I opted to pay extra for the return shipping of my tape, and a copy on USB drive. I got the online access, usb drive and og tape back pretty quickly. But I was not prepared to be blown away as I was by the quality of the digital transfer, which was SPOTLESS. Yes, the sound was mono (doh) and the resolution was low for this day and age (because VHS: 384x288), but it was as good as it was 30 years ago, with ZERO "digital snowstorms". Smoothing and cleaning must have been applied without being advertised or charged for. So, quality was amazing, pricing was more than reasonable (cheap when judging against the output quality, service was fast and smooth. We were so happy to relive our wedding experience again after 30 years (and even seeing all the now deceased relatives and friends was joyful if sad at the same time). It was the greatest Christmas present to my wife.
If I had another 100 VHS tapes with memories I wanted to restore, I would totally entrust YesVideo/Capture with taking care of them.
It's possible their customer service is not amazing (have you tried to deal with Comcast or Verizon lately?), but if you don't need it (like I didn't), that doesn't matter.
They would not be able to produce this quality at speed at scale, and make money, without a functional process model. Things can go wrong everywhere (because, humans...). But most likely your experience will be great too.