I am appalled by the lack of integrity at Ezi Car Rental. I have been attempting to resolve a disputed damage claim (Ref: QU162929) since November 8, 2025, but my requests for supervisor review have been ignored for months. Ezi is now issuing a 'Final Demand' based on 'before' photos that were taken before I even made the reservation, 8 hours prior to my pickup, and at a different location. I picked the car up at night in a snowstorm; their daylight photos from another site are legally worthless. It is obvious that one of their employees caused the damage and then tried to pin it on a customer for an exorbitant charge. When I requested they simply wipe the 'damage' with a washcloth to prove it was just dirt, they ignored me and authorized thousands of dollars of repairs instead. If this is how Toyota New Zealand allows their rental brand to treat customers, I am taking this directly to the Motor Vehicle Disputes Tribunal. Utterly dishonest and unprofessional.

RESPONSE TO OWNER: You mention 'evidence,' yet you have failed for three months to explain why your 'before' photos were taken BEFORE my reservation existed, 8 hours prior to pickup, and at a different location. American Express Platinum has already investigated this matter and granted a chargeback in my favor, finding your evidence insufficient. I initiated that chargeback because you ignored my correspondence for months while your supervisor ceased communication. If you are 'proceeding through the courts,' I welcome it. I look forward to presenting the metadata of your Daylight photos to a Tribunal Adjudicator to prove they do not represent the vehicle's condition at my Nighttime/Snowstorm pickup. I request you preserve all GPS and transit logs for the car during that 8-hour gap for the Tribunal hearing.

I look forward to the Tribunal exposing these misleading business practices to the New Zealand public.