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Ordered 3m and 2m length of Walnut…

Ordered 3m and 2m length of Walnut worktop next day delivery. Both were cupped and the 3m had a chip in the A side and a large gouge down one edge.

Customer service would have had them back as returns but when you have tradesmen waiting there's no time.

We managed to use what they sent, not perfect but it works.

They offered a measly 15% discount as recompense.

Would never use them again as they obviously don't inspect before delivery. Make sure you have time to inspect and return anything you get from this company.

13 mars 2026

Réponse : Worktop Express

Good morning David

Thank you for taking the time to leave us this review.

We were sorry to learn that you received worktops in a less than perfect condition.

As you have mentioned, We were happy to arrange an exchange of them for you which was declined due to your time restraints,

We were happy to offer you the goodwill gesture and trust the worktops will be a valued addition to your home for many years to come.

Kind Regards

Worktop Express