mrs julia

Thank you for taking the time to write a review

Hi Mrs Julia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Thank you for taking your time to provide us with feedback. We are please to hear your experience with us has been positive!

We are confident you will be pleased with our other services, should you need to use them.

Thanks,
The Swipe insurance team.

Hi Julia,

Thank you for leaving your reveiw and I am sorry that there has been a delay with the refund for your order, especially as this was returned in December.

I have looked into this for you and I can see that the relevant team are working on getting this resolved for you and I can assure you that your refund will be with you as soon as possible.

I have also sent over a £5 gift voucher to your email address to use on your next order with us to apologise for the delay.

If you need any further assistance please get in touch with our customer services team and they will be happy to get this resolved for you.

Take care - Rebecca

Hi Julia

Thank you for taking the time to leave this excellent feedback, it is greatly appreciated, we are pleased you are happy with our services and we thank you for choosing Envirofone.

Regards Envirofone Team

Hi Mrs Julia,

Thank you for taking the time to provide excellent feedback about our services. We really appreciate your 5-star review.

If you require any further assistance please don't hesitate to get in touch.

Kind regards,
Adam

Thank you very much Julia, I'm really pleased you recommend our service. Looking forward to another order from you soon.

Sam
Assistant General Manager

It's fantastic to hear you would recommend us based on your positive experience Mrs Julia, thank you for you 5 star review :)

Yours sincerely,
Alex Watson
Digital Marketing Executive

Hello there Julia,

Thank you for your feedback.

I am glad to hear that you are enjoying using your items and found the returns process easy.

I apologise that it took 17 days for the funds to show back in your account, I have taken a look and I can see that we received your returned items back in to the warehouse, during our annual stock take. Unfortunately, this did delay the returns being processed.

As soon as your return was processed following our stock take being completed we did action the refund back to the card used to pay, it can then take 3 - 5 working days to show in your account, depending on your bank.

I am very sorry for the delay and for any inconvenience caused. We do normally process all returns within 5 - 7 working days from them being dropped at your local Collect+ point.

I hope this helps and you have a lovely rest of the day.

Kind Regards

Elise

Customer Service Team Leader

Hi Julia, really glad you are happy with your customised cabinet. We really liked the customisations you requested too and are planning to add some plinth designs to our product range! Best Regards, Ben.

Dear mrs julia,

Thanks for your compliment! We are so pleased to know that your are impressed by our service.

Odyssey Tours always devote ourselves to provide the professional advice and please, satisfy our clients. Besides China, we also operate Vietnam, Cambodia, India, Nepal, Sri Lanka, Maldives, Morocco, Jordan etc. We can’t wait to explore more wonderful destinations together with you.

Looking forward to seeing you soon!

Gianna Wang
You are not alone with Odyssey!