Mark

Quote arrived in good time, well laid out and clear. Although no claims the percentage increase was high, but a small discount was offered which was good, although why not just offer the best premium as we have remained with Privilege for a number of years?
Notification of funds being taken was good and policy arrived in a timely manner,

Mihaela was quick to respond after my issue around WiFi connectivity was escalated. Updates were provided on a regular basis and information around warranties and alternative chargers we given.

Timely delivery and we'll packaged.

Giffgaff is generally good. Fair fees and decent customer service.
My only criticism is that when I attend sporting events the service is woeful and I see other people around me with decent service.

The website was easy to use, there is a wide range of products and they seem to be sensibly priced. Free shipping over £75 is OK, but didn't realise that excluded VAT.

Customer care team were polite, helpful and responded to emails. Ordering process was simple and email conformations were timely and relevant.

Quick shipping and kept informed on delivery. Net is just what we want for cleaning our pond.

Prompt delivery and placed where requested.

Renewal reminder came early enough. For whatever reason could not renew on-line, so called G2G. Helpful agent, however one important question was asked incorrectly; I had to ask if he was asking the correct question and explained why I thought it was incorrect. He sought advice and confirmed that the wrong question had been asked. After that the process was fine. It would have been better if the premium quoted included any discounts, as a returning customer, rather than having to ask and locating a discount code in a national newspaper.

Relatively quick to get through to polite and vert helpful call handler who quickly resolved our issue.

Customer service team called back promptly, we're very polite and sorted out my order.

Parcel arrived undamaged, but later than originally advised. Communications were good on the day of delivery including changes to delivery times.

Front end process seemed slow as there was more than two parties involved. Technician contacted us by text, but did not see the almost instant response so an important question to us, was not answered. Ant, the te chnicain arrived when he advised, was courteous and polite. He explained what he was planning to do and completed it. The finished result is as expected.

Very helpful and knowledgeable assistant and replacement part arrived as advised.

On time delivery, good communication and fair pricing.

Ringrose Law has many excellent reviews on Trustpilot, so in need of conveyancing we thought they would be an ideal choice.

The house sale has been completed, however our experience has been “average at best” and is certainly not the four and five stars that have the glowing reports.


A summary of some of the issue are:-

We have had to prompt the team for information, they have responded with comments like, “sorry, we have overlooked this” and “ sorry, we forgot”.

Having wrote to them with a specific instruction, after many weeks a prompt and they we were advised it would be done. A few days later another prompt and it transpired that someone sent out the information but to another family member, but did not comply with the specific instruction, which is a little disconcerting.

There was little alignment on what information needed to be via an electronic format and that which needed to be posted.

Not having had the best of experiences, we spoke with the Team Leader, who we were sure did not listen to the issues being raised. After nearly 3 months we prompted them and then received a letter which proved that they answered the question they wished to answer, somewhat like a politician, rather than addressing the issues raised.

Hoping that our experiences were a one-off, we contacted John knight, a senior director within Ringrose Law on 23/11/22 and were advised we would be contacted within a couple of days, its now 5/12/22 and regrettably there has been no contact and no opportunity to discuss our experience with Ringrose Law.

We are aware that solicitors are busy, we lay people rely on them to guide us and support us and ensure the conveyancing runs smoothly. In our case we did not have a feeling that the process of the sale was being controlled, it felt random and reactive, rather than proactive and planned.

Overall, a bit like an old school report “could do better”

There was a good selection of charms with a variety of prices. It was unfortunate that one charm we wanted had a "page error" every time we tried to purchase it and another that was shown as available, but then was shown as sold out when we clicked on it; surely there's a better way of showing what is and is not available. Gifts arrived in a reasonable time, which is excellent.
One small gripe is that non of the voucher codes worked and the Nomination charms always seem to be exempt of any offers, which is a shame.

Sales team were helpful and polite as expected.

Policy documents sent by e-mail took over a week to arrive which was not ideal.

Otherwise OK

Shop staff at Kings Lynn were polite, knowledgable and helpful. Some of the cloths were a good fit, however not all and one item had freying edges and buttons fell off.
Shop was well stocked and it would beneficail if Kings Lynn could be a click and collect store.