I ordered two tyres and only one…
I ordered two tyres and only one arrived. Luckily it was to a fitter who had a ring doorbell and was able to provide evidence of the driver only delivering one tyre then walking away immediately. I raised a ticket with Tyreleader and since then have made feel like the whole thing is my fault, have been asked to contact the courier myself and received absolutely no apology. Eventually after saying that my contract of sale is with Tyreleader not the courier, they said they would raise a ticket with the courier. I asked for a refund or a replacement in the meantime as I urgently need the tyre and was told "we don't do replacements". I have asked for a timeline for when this will be resolved and been told they can't provide one. Still no apology or any indication that it is appreciated that it is over a week later I am still no closer getting the tyre that I paid for. I appreciate that Tyreleader cannot be held responsible for a carrier issue, but they are responsible for ensuring I get what I paid for and that the communication with customer service at least acknowledges that this a problem. Really disappointed and feel totally helpless. Ticket number 2809833.
Réponse : Tyreleader.ie
We’re sorry for the situation and for the way the communication has made you feel — we understand how frustrating it is to be waiting over a week for an item you paid for, especially when you need it urgently.
Thank you for sharing your ticket number **2809833**. As a ticket is already open, we’re **prioritising your case internally** so our after-sales team can handle it as quickly as possible.
A quick clarification: orders can **sometimes be split into multiple parcels** due to transport constraints, but given what you’ve described (including the Ring doorbell footage), this does sound like a delivery anomaly that must be investigated with the carrier. You should not be left to manage that on your own.
Please reply directly in ticket **2809833** (if you haven’t already) with:
- the **Ring doorbell video or screenshots**, and
- any **delivery emails / tracking details** you received.
Once the carrier investigation confirms the outcome, our team will be able to propose the most appropriate solution (e.g., shipment resolution or other remedy in line with our process). We can’t promise a specific timeline at this stage because it depends on the carrier’s formal feedback, but we agree you should be kept clearly informed of progress — and we’ll make sure your file is followed up accordingly.
