Be very wary of this company
Be very wary of this company , they are taken funds for fraudulent damage . I know we didn’t do damage to their vehicle. We collected our car at Palmerston North airport ,no issues lovely car .took photos to highlight scratches on the rear bumper . Returned the car at the end of the hire period . Should have taken photos but thought an Ezi employee would do a hand over with us . This didn’t happen . Got home to find they had taken £ 1100 pounds from our account . They did supply photos of the damage of a car that didn’t show the Reg number ,could have been any car and could also have been damaged in their car park after we returned the car . Looking at the reviews we are not alone this is a Common practice with this company . Avoid hiring from them or at least demand a hand over before and after the hire , take photos . Probably won’t stop them taking your money from your account . There are plenty of of other decent reputable companies out there
UPDATE
Just to say photos did not evidence the vehicle and you can only be out of pocket where damage had actually occurred and in this instance there was no damage
Réponse : Ezi Car Rental
Hello Colin,
Thank you for your feedback.
To clarify, we sent you all the photos taken before and after your hire — including clear images of the vehicle’s registration plate — so you could verify that the car in the photos is the same one you collected. The time and date stamps on those images show they were taken in succession. These photos confirm that the damage in question was not present when the vehicle was hired to you.
We also want to be very clear that we do not financially benefit from damage charges. We provide you with the invoice from the independent repair company and charge only the amount required to repair the vehicle. In fact, damage costs us money, as the vehicle cannot be rented out while it is being repaired.
UPDATE: I looked at photos, there was clear damage to the vehicle. We can't repair something that was not damaged. An invoice from the repairer was sent to you itemising the charges to repair the vehicle.
Kind regards,
Ezi Car Rental Team
