Incorrect tyre was delivered
Incorrect tyre was delivered. Refused delivery. Customer service take 24hrs to respond and at that don't respond to the ticket raised. When I finally get a reply I am told the correct tyre cannot be sent out, also I have to wait for the returned tyre to be scanned back at the warehouse before a refund can be started. The refund should take between 1 to 2 weeks. Firstly I should have to wait for a warehouse scan as I never took receivership of the goods. Tracking is showing as being returned. Secondly send me what I ordered. Worst and slowest customer service I have experienced. My order was placed on the 11th of March. I still have no tyres and am out of pocket 130 euro. If you do order just hope you get what you ordered otherwise your in for some hardship.
Réponse : Tyreleader.ie
We’re sorry for the inconvenience and the delay you’ve experienced — especially as you refused delivery because the tyre received didn’t match your order.
As you’ve already raised a ticket, we’re escalating it internally so it can be handled as a priority and you can get a clear update as quickly as possible.
Regarding the refund: even when delivery is refused, the return must be physically received and scanned at our warehouse before our system can start the refund process. We understand this feels unfair when you never took possession, but it’s the control point that allows us to confirm the parcel is back in our network. Once it’s received, the refund is then processed as quickly as possible (the timeframe can vary depending on banking delays).
About sending the correct tyre: if our team advised it can’t be shipped, it’s typically due to availability/logistics constraints at that moment — but your ticket will be reviewed to confirm what options are still possible.
If you share your order number or ticket ID (either here or via the ticket), we’ll ensure the team picks it up urgently and provides you with the next concrete step.
