Lumi

I just bought a new home insurance policy and I needed to contact the customer service to change a bit of details.
I have to say I'm so impressed that a very nice British person answered (after I told my address to AI ) and sorted out my problem very quickly without any charge.
And they sent me a confirmation email straight away. It's really nice to know that their customer service is still operated by people and I can properly speak to them.

Also my policy premium was very fair and their website is easy to use so I'm quite happy with them so far. You don't need to use or download special app which is I like too. (Some of insurance companies ask you to do these days.)

He was very efficient and he managed to help me without any problems or delay. Also I love that way I didn't need to speak to AI at all!!! A nice British man helped me...so rare these days...GREAT!

I have to say, I can't think of anything to complain about the site. It's very great system and I saved a lot of money and earned many £5 vouchers.

He was polite, on time and very efficient. Thank you.

I have used Ziffit twice now.
It's easy to use app and dropping off items for collection (free) is simple process, I have no complaints so far.
Once all items are checked the payment is quick too.
I'm very pleased with them.

(International Delivery) The last few times, the driver has turned up to collect my parcel over one hour earlier than the advised collection time. On another occasion, I was at home waiting for the driver to arrive and they sent me an email to say I wasn't at home so they couldn't collect my parcel!!! (I then had to deliver the parcel to their Depot myself - a return journey of 90 minutes.)

Also, if you have a problem and try to contact their customer services...forget it! You can't talk to anyone (particularly regarding an international delivery). You might be able to livechat with a member of staff from central office but they are not particularly helpful. They make the right noises but they can't help you much. (if you can find somehow the local Depot's direct telephone number, this is better. They are not always polite but they have direct access to the driver so if you have a collection or delivery problem they might be able to sort the problem for you quicker.)

The first time I used this company and it was a great value (Lego friends) and quick delivery. I'm very pleased with my purchase.

Good value and service. I'm happy to use them again! Thanks!!