chris finill

Hello Chris,

Thank you for taking my call this afternoon, it was nice speaking with you, and I do appreciate you giving me the opportunity to have an honest conversation around your experience with us on this occasion.

I will highlight the issues we discussed to my management team, the customer experience is always our top priority and I completely understand your disappointment at the service you received, but we really value customer feedback and are always striving to improve our processes.

The agreed compensation refund has been requested and will come through  to you within the next 3-5 days.

I hope that you enjoy the rest of your day and take care!

Thanks,

Michael
Customer Service Executive

Hi,

Thank you for your recent review regarding your 2 Bespoke Sized Glass Splashbacks. Here at Premier Range we believe good customer service is built through every review our customers leave, with it being positive or negative.

We like to think we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Our staff will definitely be happy to read what you wrote, so thanks for the kind words and we look forward to future custom from you or either recommending us to new customers in the future.

Many Thanks
Premier Range