EZI car rentals not customer oriented.
I was highly disappointed to be sitting at the door of EZI car rentals at 5:45 am after a 6.5 hour flight from Perth because their opening time is 06:00, to have tired pre booked and paid family and other customers sitting outside a fully manned reception office area with the door locked is rude and inconsiderate of the obligations in a service industry to say the least.
Be aware of the insurance fine print, you’re not covered for virtually anything other than the engine, transmission and differential’s, windscreen and paint stone chips.
I have had nz$1644:00 deducted from my account for a stone chip half the size of a match head, and when I queried it, was told that’s what it will cost for full replacement if at the whim of the repair shop the chip is not repaired with other technologies such as resins etc, so I advise extreme caution when dealing with EZI car rentals as it turns out they’re a subsidiary/ branch of Toyota NZ.
Poor service and a rip off in comparison with the likes Budget rent a car and Hertz etc.
Réponse : Ezi Car Rental
Hello Allan,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience — it’s certainly not the level of service we aim to provide, and I understand how frustrating this must have been, especially after a long international flight.
Regarding your early arrival, our team begins serving customers from our advertised opening time of 6:00am. We understand how tiring early-morning travel can be, and we’re sorry for any frustration caused while you waited for the branch to open.
On the matter of the excess charge, we want to reassure you that our process is not to charge customers for a full replacement by default. As outlined in our rental agreement, we collect the excess amount upfront until we receive the final repair cost. If the repair is less than the excess, we refund the difference. In your case, the repair for the stone chip was $138.99, and the remaining balance was refunded back to you once the invoice was received.
We understand that unexpected charges are never pleasant, but we do follow this process to ensure transparency and fairness for all customers.
Thank you again for your feedback. We’re always working to improve our service, and your comments help us do that. If you’d like to discuss anything further, our team is happy to help.
Kind regards,
Ezi Car Rental Team
