Julian Graham

It took 3 months and multiple e-mails to get my Belstaff Jacket back. The “full” relining was a disaster - they left the original lining around the zip area and stitched in 2 completely different materials. They also failed to complete the other repairs and won’t answer e-mails. They don’t take credit cards and insist on bank transfers up-front, so the small claims court is the only way to get recourse.

They used to be very good. I ordered a month ago and they arrived late and the food was cold. I put it down to a one off. Just ordered and after an hour phoned to be told the driver was just having some food, so my order would be late (presumably cold again). I cancelled and has to argue to get a refund. I won't be using them again.

I tried to change a flight and they wanted to charge more than just booking a brand new flight. Beware as they charge up to £82 per ticket to make changes.

Poor customer service and poor products. I bought a pair of jeans, which subsequently shrunk and dramatically discoloured when washed. Turns out they'd stuck a "dry clean only" label on the jeans, so unlike every other manufacturer of jeans, who expect them to be machine washed, Lee think their customers should be dry cleaning their jeans.

I was asked to pay the security deposit and was charged for extras that were neither discussed or agreed - this is fraud.

When I checked the car, there was damage that wasn't on the check out sheet. I reported it and they updated their systems, but have subsequently charged me for this damage.

Same as everyone else - been waiting 2 weeks for an order and no sign of anything coming. Customer services are responding to e-mails with a 1 day lag, but unable to say anything other than its "awaiting dispatch". I fully accept the exceptional circumstances, but every other online retailer is getting goods out. Mike Ashley is the most hated man in Newcastle and seems to be trying to expand this to the most hated in Britain.