Gary Thow

That's always our goal for our customers, Gary. Thank you for your custom. Kirsty

Good Morning Gary Thow,

Thank you for your review and your time on the telephone today.

I am very sorry to hear your medication is too big to fit in a letterbox sized parcel, as discussed, the medication boxes must be under 24mm in order to facilitate letterbox delivery.

I have sent you an email with the measurements and would like to apologise for any inconvenience this is causing to you.

I have now added your SafePlace option to your account and Royal Mail should leave the parcel in your SafePlace and I do hope this will improve our service for you.

Please do not hesitate to contact us should you require any further assistance.

Kind regards


Viv