Mr Paul Bland

Hi Paul, there's several rating factors involved when calculating your insurance premium. Individuals named on the policy may be one of them. We're unable to tell you specifically the details behind these decisions, as it's business sensitive information. I hope this helps to explain the best I can. Thanks for your review. Christy

Good morning,

Thank you for your 5-star rating, it is very much appreciated by all our Baxi Customer Service teams.

It is important to us we provide an experience that goes beyond your expectation and we are delighted to see this is the case for you.

With kind regards, The Baxi Customer Service Team

Thank you so much for your lovely words. So pleased we could get you a fab deal. Thanks Melissa

Hi Paul,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

I’m very sorry to hear that your holiday experience did not meet your expectations. We understand the importance of a family holiday and how much our customers look forward to travelling, so we understand how disappointing or upsetting it can be if the holiday isn’t as expected.

Please raise your comments and concerns directly to our After Travel team who will be able to investigate this for you. This can be raised by completing the form at the following link: https://www.tui.co.uk/destinations/contact-us/after-travel

Our team will investigate and aim to be in touch within 28 days.

We truly appreciate that holidays are a special time and we are very sorry for any upset or disappointment caused. I would like to reassure you all customer feedback is taken on board and shared with the relevant departments both here at home and in destination to ensure we continue improving the quality of the travel experiences we deliver.

Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service.

Kind Regards and many thanks,
Lauren
Customer Support Team

TUI GROUP
TUI UK & Ireland

Thank you for your kind review. Hope you have a lovely holiday. Thanks again, Emily

Thank you for leaving a review. We really appreciate the feedback. Thanks Emily

Thank you very much for your your positive review. Kind Regards, Emily