Roy

Holiday Autos were good. The price for the car was good. I did not know in advance the car needed 95 premium fuel, but the km/l was worse than similar cars that run on 91 regular fuel. After I returned the car I was charged extra for fuel even though I filled it to the brim 2.6 km before dropping it off.

Good price, nice car, but expensive to run and charged for fuel I did not use. Booked a Ford Puma hybrid for 9 days. When picking up was told it needs 95 premium fuel which I was not warned about when booking. The Puma's fuel economy was not great and did not make up or the more expensive fuel. It averaged 16 km/l, whereas I previously hired a Toyota Corolla hybrid which got over 20 km/l and used 91 normal fuel. Before returning the car I refilled it to to the brim at Z Miramar and drove it straight back to Ezi (2.4 km). After returning the car I initially received a rental agreement showing I returned the car with full fuel and there were no fees. 2 hours later they sent me another rental agreement and charged me for 2.6 litres of fuel. They claim they had to put in 2.6 litres to fill the tank. This can only have been possible if the car was driven after I dropped it off and used more fuel, if they held the fuel nozzle right at the end of the filling neck to squeeze in as much fuel as they could, it off they filled a different car and charged me incorrectly. They have not been sympathetic when I questioned this and claim I have to pay a high rate for the fuel they claim to have put in. In future I recommend getting a photo of the full fuel guage when you return the car and the milage to avoid any disputes.

Bought a car 6 weeks ago, turns out it had several issues. Was overdue a service was told it's "sold as seen take it or leave it". A couple of faults were fixed within 30 days after we pushed but we had to book in to a garage to get it diagnosed then wait for Hammond to authorise the repair. There is still a juddering that couldn't be diagnosed which is not fixed. Then just outside of 30 days the coolant started leaking, very obvious is was coming from a cracked thermostat. Hammond day we have to pay for a diagnostic then they will decide if they are liable to pay for the repair. Even if they are liable for the repair they will not refund or pay for the diagnostic, and they heavily suggested that due to time and milage they will claim they are not liable to pay for the repair no matter what the diagnostic says. After sales are very unhelpful, the staff on site say you have to call the warranty department even if you are claiming under your Consumer Rights rather than their warranty. Lots of other reviews saying the cars have issues and they don't want to know after they have your money and won't repair. The cars are reasonably priced but there's a good reason for that!