Mélany Varela Fernandes

Hi,

We're sorry to hear that you have had a negative experience with us. Please check your email inbox, we have sent you an email with an update on the status of your order.

Rebecca
#EgoSquad 💖✨

Dear Melany!
We thank you for your honest feedback and we appreciate you have reported this issue.

This is not what we want our cherished customers to experience.

Please, email to us at support@thebestpdf.com. Once received, we will diligently look into this matter with the purpose of providing an accurate resolution.

Dear Melany!
Thank you for reaching out, and apologies for the inconvenience.

First and foremost, we want to emphasize that we do not have access to your personal or billing information. Therefore, we cannot take any actions on your behalf. Only customers can provide their information, initiate trials or subscriptions, and confirm payments. Second of all, we are glad that you were offered a refund. Please note that refunds might take up to 14 business days, depending on your payment provider.

Please contact our Customer Support Team, who can further look into this at support@thebestpdf.com.

Dear Melany!
Thank you for the feedback!

We're truly sorry to hear about your experience. Unexpected charges are frustrating, and we understand your concern. We aim to be transparent, and if the subscription terms weren’t clear, that’s something we take seriously and are actively working to improve.

Please reach out to us at support@thebestpdf.com so we can review your case and help resolve it promptly. Your feedback helps us do better.