My hubby rented a car with Ezi Car and…
My hubby rented a car with Ezi Car and it’s been a complete pack of crock. The staff couldn’t be bothered tending to customers off an international flight who were outside the office 10 minutes before their opening time but they sat at their desks and called out that they were not open and people had to wait. Piss poor customer service. When you’ve come off a 7 hour flight thru the night you just want to get on the road. But these knobs sat around chatting until
well after 6
We got the tiniest stone chip in the windscreen and they’re charging $1700 to hubby’s credit card. Rip off pricks!!
Book your rental with any other company but these guys, they are an absolute rip off, fair dinkum. In fact Alamo Car rentals leave these idiots for dead. The staff at Alamo are so friendly and obliging , give Ezi rentals a miss and save yourself the drama.
Réponse : Ezi Car Rental
Hello Carol,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience — it’s certainly not the level of service we aim to provide, and I understand how frustrating this must have been, especially after a long international flight.
I’d like to look into this situation in detail, including the windscreen charge you mentioned, but I’m unable to locate a booking under the information provided. When you have a moment, could you please share the booking number or the name it was made under so I can review what happened and follow up appropriately?
I appreciate you bringing this to our attention, and I’m keen to investigate this properly for you.
Kind regards,
Ezi Car Rental Team