Terrible customer service, no straight answer given
Terrible customer service!!!! Upon returning our car, they took out an extra charge, when we questioned it they said it was a mistake charge and will be released back to our bank account. When I emailed again asking about the payment we have been given a different answer and they are blaming the charge on our bank. And still waiting for our bond to come back
9 janvier 2026
Avis spontané
Réponse : Ezi Car Rental
Hi Amy,
Actually, it wasn't a double charge. There was an authorisation of two amounts equalling the cost of the excess. Those charges confirmed into one charge and the authorisations fell off. You can confirm this with your bank.
If you have any further questions, please email us at bookings@ezicarrental.co.nz.
Kind regards,
Ezi Car Rental Team