Total rip off! The lies!!
Booked and paid for a HYBRID car... didn't get one when e returned car I asked for the difference in price to be refunded they LIED saying I cancelled and rebooked normal car! Which was total bs as we always book hybrid cars. They never sent our booking confirmation we signed on arrival... everything magically now says non-hybrid and tried to tell me they were the same price!! TOTAL RIP OFFS! Also beware no documents tell you they charge a ludicrous credit card fee of 2.5% disgusting!!! AVOID THIS COMPANY!
Do not believe the lies in the response!
Réponse : Ezi Car Rental
Hello Kevin,
We’re disappointed by your comments, especially as they contradict the documented facts of your booking. You were provided with a hybrid vehicle, along with the signed rental agreement and the terms and conditions that clearly outline the standard credit card surcharge applied by all major rental companies. You had a 3rd party booking that was cancelled and you rebooked directly with us. Both reservations are for the same class of vehicles. We do not offer petrol vehicles in the class you reserved. All evidence supporting this was supplied to you.
If you would like us to review anything further, we’re happy to do so, but the information provided to you is accurate.
Reply: Evidence has been supplied to you. If I have missed anything, please request it.
Regards,
Ezi Car Rental Team