1parking Avis 173

I called the office to inform them that I will arrive at the drop off point in about 5 minutes. They were nice and helpful with some directions, even if a share location on their website is more accurate and saves time.
There was one guy that told me that I have to drive around until someone leaves, park the car and then to call him….It took some time..
At the return they had the information of arrival, I had called the office 20 minutes prior and I was told the car will be waiting. It was not, I was waiting 40 minutes and witnessed the customers that complained that money was stolen from her car, another person who had the car damaged etc. The attendant was looking confused and lost, wasn’t able to count the chance nor to have a coherent conversation!
Finally when the car arrived it was completely wet and the floor mats were covered in mud . I did paid premium price for inside parking!!!
Very bad service! If I was just reading the reviews I would never used this company!!!

No lo recomiendo nada, nos dicen que llamemos en Villena y al llegar a Alicante llamamos y nos dicen que en 5 minutos llegan, pasan 20 y volvemos a llamar y nos dicen que aún no han salido, que llegarán pronto. Hemos estado esperando el coche 1h y 20 minutos, son unos incompetentes y muy poco profesionales.

Socking Service. No problem dropping the car off.
Email states they track the flight and the car will be waiting. Nope! Had to gave one of the staff call for it. Twenty minutes wait.
The floor mats were covered in mud . Worn I questioned this I was told...it was raining.
I keep approximately €20 in conis in yhe car for parking and car wash, this was stolen.
Never again!
Stupidly I am only reading the reviews now and I see this seems to be standard

Response from 1 Parking

We are going to ask for information about the theft mentioned above, we will find out by staff management. I am sorry to inform you that we are not responsible but thank you for the information, we do not want staff with such values.

The cleaning was outside, as you contracted zone 1. The car park is dirty and it has been raining, which explains the mud stains.

Después de 4 días, he vuelto a reiterar mi reclamación y aun no he recibido ninguna respuesta. Te dicen que envies reclamación pero nadie contesta

Desaconsejo hacer uso de este servicio puesto que al llegar de regreso del viaje me tuvieron esperando más de 15 minutos en pleno agosto a mediodía (y eso que llamé desde las escalerilla del avión). Para colmo cuando fui a cargar el equipaje en el maletero pude observar que me habían cambiado la bandeja trasera por otra vieja y rota. Llevo más de 3 reclamaciones por correo electrónico y no responden. ¡Fatal!

Stay away! Very rarely on time, paid for indoor parking incl. wash/cleaning, but the car was always dirty. They made 3 dents/scratches on the car in their custody, but denied it and never compensated or repaired. Reckless driving to try and get there on time. No service - staff indifferent.

If i could put a zero rating i would, i have been using 1-parking for a number of years now. Since day 1 when i've requested the car to be cleaned inside and outside and checks on the tire pressure isn't hasnt been carried out.

Furthermore this august i reported to them that my car was damaged and took pictures at pick up of this damage. Unfortunately they dont agree that the car got damaged under their care. When they requested the image i took they said it wasnt valid, taking into account you cant amend the time or date on a digital picture they now seem to ignore my emails or calls.

I would NOT recommend this service to anyone!!

Me han roto el paragolpes del coche y me dicen que mande un correo y no contestan! El coche es nuevo y le han partido y desencajado el parasoles. Un desastre de servicio

very bad experience! car returned badly damaged and they apparently have no insurance for their drivers. paid to park inside and car is under a bridge, so not inside at all. I contacted them and Jasmine personally and no response.

Pésima atención tanto de recogida como de entrega. No están
Pendientes del aterrizaje como dicen y además son muy maleducados. Tardan más de media hora en recoger y entregar. Un desastre

One star because I have to rate. 0 stars is just about right. Never EVER again. No customer service whatsoever. They do not work around you as they state in their email. We arrived early at Malaga airport and were told to leave and come back 10 minutes later because we were too early and they would charge us. We paid and left and came back 20 minutes later and they were still not happy. As they spoke to us they wouldnt even look at you and were walking away. We had 15 minutes to check into our flight and no one would help us. We left to another carpark service where their cusromer care was more efficient and were prompt so that we wouldnt be too late to check in.

Terrible, terrible service

Friendly efficient and helpful. I am shocked to see the bad reviews. I genuinely had the best experience with these guys! I was very stressed on drop off but they accommodated me so well. I thought they were amazing and my car was handed back to me on time with no fuss and it was cleaned!

Just sharing with you, I booked with 1 Parking Malaga at the airport, on my return last night I called the 1 Parking to let them know that I was walking to the meet point to collect my car, 4 times I called no answer, so I went to the guy in the car park drop off to let him know, soon as I arrived a Dutchman was fed up he was waiting 1 hour by then no car, in the end his car was delivered 2 hours , 30 mins, he called the office of the company, was informed 2 flights came in at the same time, that doesn’t make sense , 1 it’s a airport, 2 there was staff hanging about sometimes 4 playing with their lighters having chats, plus some people only waited 15 mins when they had arrived over an hour after me, I questioned them numerous times with a reply “ tranquilo “ my car eventually arrived 2 hours , 7 mins from when I arrived with zero explanation from them on the disgusting service. Sorry for the rant but the time I had waited I could have flown back to many countries in the EU 😳

Nos estafaron 145€. Somos clientes desde hace dos años, pero no en el futuro. Ahora pasaremos a una empresa seria. ¿Por qué? Porque la empresa 1Parking no reembolsa 145€ por el servicio de ITV y pre check aunque no hayan realizado los servicios.
Después de pagar 145 € (28 de abril de 2023), les dimos fechas y recordatorios por adelantado. A pesar de una solicitud de reembolso (23 de febrero de 2024) y varios recordatorios, no hay reembolso. No responden en absoluto.
El coche tenía prohibición de circular cuando lo recogimos el 21 de febrero de 2024.
Nunca más esta empresa.
They cheated us out of €145. We have been customers for two years, but not in the future. We will now switch to a serious company. Why? Because the 1Parking company does not reimburse €145 for the ITV service and pre-check even though they have not performed the services.
After we paid €145 (April 28, 2023) we gave them dates and reminders in advance. Despite a refund request (February 23, 2024) and several reminders, no refund. They don't respond at all.
The car had a driving ban when we picked it up on February 21, 2024. Never again this company.

Picked my car up from Alicante airport. Took them over an hour to get to me “I’ll be ten minutes” then “I’ll be ten minutes” then…. Car arrived with zero deisal, it was nearly a quarter tank full when I left it. When I say 0 I mean 0 miles. Nearest garage is 5km away.
The knob from the top of my gear stick was broken off and they now don’t answer the phone

Empresa de delincuentes camuflada como empresa de aparcacoches. Tu mismo

Property stolen from our car.
Company not interested. Refused to hand over our keys until we paid.
The valet called his colleagues at one point there were 5 of them surrounding me, intimidating me. The valet called me a puta (w***e)
Emailed to get a refund but not even an acknowledgment has been sent! Aenas/Malaga Airport must relinquish their contract on these thieves.

Such a bad experience.

A year ago we paid for the parking service at 1-parking. A couple of months later when we picked up the car at Malaga Airport the car was damaged in the rear.

Since then I have tried to make them repair the car but nothing happens! They don’t even bother to reply.

If you are looking for a parking service at the Malaga Airport I highly recommend you to look somewhere else

Por llegar 15 min tarde, habiendo avisado el día anterior, me cobran 5 euros de más. El día de recogidas tardan 50 min en llevármelo, sin limpieza exterior e interior que es lo que había pagado. Me dicen que si quiero que deje el coche allí y me lo limpian...siendo esto las 00:50... y cómo me voy a casa con los dos niños?. encima despúes de esperar ese tiempo debo pagar 3 euros mas de parking. lamentable.