3fatpigs Avis 499

I feel quite lucky looking at the other reviews, but my three silver birch are all alive and growing. Perhaps a little smaller than advertised but they were the cheapest around by far. Can’t fault them really.

They did look dead when they arrived, but that is just bare root planing in winter? All have green on now so I’m happy.

Recent order came, £40 for twigs! Can return so long as 14 days from receipt of sale, not day I received and it took 8 days! Pointless. Rude when emailed. Put this company down as a bad mistake

Terrible experience! Ordered 2-3ft Alder Trees and received dried up little twigs barely 20cm! Packaged terribly (just a piece of cane and brown tape with nothing protecting roots - arrived in poor condition. Contacted customer services and received really aggressive rude responses! Absolutely awful service, poor quality plants, just an all round very poor experience!

Abusive customer service. Extremely poor products and customer service.
Avoid at all costs. Read the reviews.

I ordered a couple of "6-8 foot" silver birch trees.
What I received was a couple of dead twigs that were about 5ft tall.

I've tried three times to contact the company and been ignored, before months later getting an abusive email.

If I could leave 0 stars I would. Don't waste your money!

I had an unsolicited, abusive message from the company, calling me a "lying a***hole"

I wish I'd read reviews on here before purchasing from beechwood nurseries ltd/3fatpigs. SENT THE WRONG PLANT.
I wouldn't give them any stars. I bought a elderberry golden tower via B&Q marketplace from them. I had previously researched this plant and knew exactly what it looks like (gorgeous elongated deep cut golden leaves).
When the plant arrived i noticed it had different shaped leaves, oval, green with bits of yellow on them (varigated), (no label), different from the one advertised. I sent them a photo of the plant and all they kept saying is your order is correct. It's an elderberry but NOT the the variety I had ordered.
Customer services is absolutely appalling, very rude and condescending, nasty attitude, they just kept fobbing me off saying your order is correct.
I pointed out to them about all the negative reviews on trustpilot, they had the cheek to say all the negative reviews on trustpilot are fake (laugh out loud).
They won't allow me send the plant back (because it's perishable), they won't give me a refund, because they are denying they've sent the wrong plant. When a customer is unhappy with a purchase, any decent company will try to resolve the issue, but not this lot.
I have proof of purchase and photos of the plant they sent.
Greedy, rogue, rip off company.

Update I have reported them to consumer services and they will pass my complaint over to trading standards. I advise anyone that as had an issue with this trader to do the same thing.
I've brought loads of plants online from other sellers, always been good quality and had no issues.
Unfortunately I made a big mistake buying from beechwood nurseries/3fatspig, NEVER AGAIN

I was sent the wrong tree and not offered a refund or replacement. I was treated with extreme rudeness by the customer service team. Planning to report to trading standards. I can only assume that beechwood nurseries had to rebrand as 3fatpigs as they had such a bad reputation. Don’t be fooled - same company same terrible service.

Complete Scam. DO NOT USE Beechwood Nurseries or 3 Fat pigs.
No item delivered and refused refund. Spent weeks and many emails trying to sort but just being ignored.

Just read google reviews and trust pilot and eBay. They are scamming many buyers. Absolute disgrace!

Ordered bare root plants which arrived wrapped in shrink wrap and duct tape with no or illegible labelling. The plants were very dry. No answer to telephone call.

I ordered 3 forest flames and only received one. I suspected it was the wrong plant, contacted them with photos and they assured me it was the right plant...i found out shortly afterwards that it wasn't!....It was a Japanese hedge flower! When i told them they had forgotten my other two plants they apologised and sent me my 2 missing forest flames....they were actually perfect plants I recognised as forest flames. I contacted them to ask if they could send me a replacement forest flame. They ignored every message, phonecall, emails. I was shocked at such poor customer service from a northern ireland based company. I even said I would drive down and bring the one 'wrong' plant back...still ignored. Eventually I contacted Ebay and they refunded me. Never ever buy from this company. Once they get paid they don't care about you.

Ordered two bare root fruit trees on the Monday. Delivered on the Saturday by DPD in great condition.
Healthy, robust trees with great root systems.
I wouldn’t hesitate to use again.
I’m a professional gardener so know what I’m looking at.

Ordered a Victoria plum bare root 4/5 ft tree described as “ready to fruit”. Arrived quickly but very poor quality. The only decent branch had snapped off. The root system was very poor. It was basically a 4 ft twig. Contacted with photos and videos. Got a brush off- can’t refund as tree already planted- which it very clearly wasn’t from the photos. Still no refund. Avoid.

Not sure what’s happening with everyone’s trees, but I bought hydrangeas from them numerous times without a fault.
Came in great packaging and undamaged.

I ordered an annabelle hydrangea through b&q online for £14.99. 5 days later I received a 2l pot with 2 twigs measuring 2 inches which looked dead or dying. I contacted b&q immediately by email and it turned out the plant was from Beechwood nurseries/3fatpigs and I was to contact them which I did with photos. They claimed there was no problem and refused a return and refund. Extremely rude. They are mis selling. Never buy from them. 1 star because it wont allow none
A further update on this review. I requested a chargeback on my credit card and was successful. I hope this will be useful information for others

25 diseased trees delivered. Rude response when requested a refund that wasn’t forthcoming. Avoid at all costs. Appalling Customer Service.

Ordered 200 bare root grey alder trees. Ordered and paid for 60/90cm plants, received little twigs barely bigger than 20cm. Customer service appalling. They ended up ignoring my emails after being rude. Seems to be thr same story with all.other reviews. Poor quality goods that don't meet the description and poor customer service

I felt completely mis-sold on a large order of hedging plants from this company. Apparently their measuring methods and height specifications differ from the standard approach other nurseries take yet they neglect to state that anywhere.

I tried to discuss this with their customer service, who were frankly rude, unapologetic and patronising. My only option was to repackage and return at my own expense leaving me out of pocket and back to square one.

What made my experience great and be a returning customer is the quality and variety of their plants. For those reviews saying their plants arrived dead that could only be their lack of knowledge regarding barefoot plants which are dormont until planted into the ground as for any other plant, of course the plant is bare at this time of year, guys it's the winter season. I can only presume you've have not read the descriptions from the seller stating plant will not look like the one advertised, stated clearly. Would only buy from this company, I purchased over £200 from them recently and every plant was well packaged and all covered with hay. Thanks @3 fat Pigs for assisting in divulging with my new gardening passion.

Absolute con! Ordered “10 Mixed Mature Garden Shrubs” and what I received is nothing short of pathetic. Half are dead, most are damaged/crooked/out of the pot - and, only one was labelled. I did not expect them look like the photos… but come on. Completely misled and they expect me to ship them back to Northern Ireland at my cost. Shocking. MUST AVOID!!

Sent dead plant to you and cannot return postage of something over purchase price

DONT BUY FROM THESE CON ARTISTS.
fruit trees arrive dead, they ask you to give budding more chance, the on second message they just ignore you.
Shocking.
All other companies same trees on same plot are all doing fine.