3fatpigs Avis 499

paid £27.99 for what was advertised as a big juicy Victoria plum tree ready to fruit. Was so disappointed to receive a twig with some branches leading off and 4 tiny leaves. I planted it a few weeks ago in well prepared soil and water every day in this very dry weather and 3 of the 4 leaves have died. No way is this ready to fruit. I doubt if its even alive.

Ordered 10 teucrium fruticans. Arrived rammed into 2 long boxes with most of the stems briken. No reply to a polite email informing them packing inadequate. I then picked up 3 beautifully pruned and tended and cheaper plants from a small local nursery. I should have exolored that in the first place. I would never buy from Beechwood again. They may grow plants well but have no idea how to send them safely.

Same story as others. 6 trees ordered - 2 dead. Woeful customer service and no refund nor replacement. Avoid this nursery.

Spent 62.99 on cherry laurel and they turned uo dead and snapped. Customer service has told me to water them.... OK....

They are very very aggressive and confrontational in their customer services. I'm not going to argue with anyone over 62.99 they can keep it but I won't stop telling the truth about them! Don't buy from them!

Purchased a bareroot red hawthorn tree in March. Quite honestly it didn't look great when it arrived so I emailed the company straight away saying I was concerned. It looked like it had been wrapped in cling film and stored in a cupboard for months, rather than newly lifted. The roots were bone dry and not wrapped in anything to retain moisture. However we planted it, as advised, although in an alternative position in the hope it would grow. Needless to say it hasn't. The latest correspondence from them suggests it might take until the end of May before it comes out of dormancy. It is clearly dead. You can tell from the scratch test. There is little or no communication from the company. I've asked about guarantees but received no reply. Rather than end of season offers this is merely a way for 3fatpigs nurseries to dump their surplus stock. Awful customer service and awful products.

We purchased three trees from this nursery and one of them has not grown. We contacted customer service and they asked for photos which we sent. We have not received a reply and alhough I've emailed again there is still no response. Looking at the other reviews it would seem their customer service is non-existent

Update: I have now received a response from this company and their argument is that the ground around the trees is very dry! I pointed out that it was a very hot day and the trees were watered every da. Also. if there was the case, why did the other two trees in the same plot do okay. I am not expecting a response

AVOID DO NOT USE. dreadful dead bare root plants given excuse after excuse given tonput off refund did everything asked of them still to be refused and customer service disgraceful and rude. ABSOLUTE RIP OFF

Never again I ordered a small cherry tree as a memorial tree for the loss of my brother. When it arrived there was small amount of hay around pot for protection and the pot is in about 14 bits. I contacted them see copied and pasted email contact form and their reply!!!
Comments / questions:

The tree was delivered today but the pot is totally smashed and as soon as someone comes in they will have to repot this tree. This was bought as a memorial tree for the loss of my little brother I just hope that repotting will not do any damage to it and prevent it growing. Their reply not that we will replace pot no never in a million years this is their reply!!!!
Good Afternoon



Sorry to hear the pot was broken. Repotting the tree will not affect it, many people will repot trees into larger pots to allow the tree to grow bigger.
Kind Regards
I am disgusted I wish I had read reviews before buying the tree from them I will never buy from them again not even a free gift would be acceptable from them now. Its a disgrace of a company
I then send the email below and got following replies lol
Beechwood Nurseries Ltd
9 May 2025, 14:33 (3 days ago)
Good Afternoon Sorry to hear the pot was broken. Repotting the tree will not affect it, many people will repot trees into larger pots to allow the tree to grow

Jessie Norquoy
11 May 2025, 15:02 (19 hours ago)
If I had wanted bigger pot I would have ordered one. I will return to you 14 pices of pot that my tree arrived in and will expect a replacement pot as soon as p
Beechwood Nurseries Ltd
09:09 (59 minutes ago)
to me

Hello Jessie
The pot that the tree is grown in is not suitable for keeping it in. It needs planted into a larger container or into the ground. We will not be sending out another plastic pot.
kind regards



n about your customers.



On Fri, 9 May 2025 at 14:33, Beechwood Nurseries Ltd wrote:

Good Afternoon



Sorry to hear the pot was broken. Repotting the tree will not affect it, many people will repot trees into larger pots to allow the tree to grow bigger.



Kind Regards



From: Beechwoodtrees
Sent: 09 May 2025 14:23
To: Beechwood Nurseries Ltd
If I had wanted bigger pot I would have ordered one. I will return to you 14 pices of pot that my tree arrived in and will expect a replacement pot as soon as possible. I am a disbled pensioner whe has to pay someone to repot this tree I have to get them to go buy a new pot for it I doubt you can understand the distress you have caused me with your attitude and actions you really dont give a damn about your customers. Their reply was
Beechwood Nurseries Ltd
09:09 (1 hour ago)
to me

Hello Jessie



The pot that the tree is grown in is not suitable for keeping it in. It needs planted into a larger container or into the ground. We will not be sending out another plastic pot.



Kind regards

















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Comments / questions:

The tree was delivered today but the pot is totally smashed and as soon as someone comes in they will have to repot this tree. This was bought as a memorial tree for the loss of my little brother I just hope that repotting will not do any damage to it and prevent it growing.







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I Read these awful reviews - just AFTER I ordered a dwarf apple tree! I was dreading what would happen. To my intense relief, a completely healthy apple tree arrived, very well packaged, and very much alive. Can't fault this company

The plant I received has a broken stem, was bone dry, so much so that the soil had shrunk away from the side of the tub. The flowers and leaves were dry and looked almost dead. On contacting 3fatpigs.aka Beechwood nurseries I was told the plant only needed watering after being in transit. It was so dry it was not packaged and watered properly to be able to withstand the journey. Dusgusting customer service! Very short and sharp response ie. "The plant just needs watered after being in transit." that was it! For your information no amount of water will bring back a dead plant! I'm not a miracle worker. Never again will I touch this company.

Worst customer service I've experienced for a long time. Running under the name "Beechwood Nurseries" on eBay - purchased 10 Cherry Laurel trees advertised as 3ft to 4ft, but very dissapointed when they turned up with a height of 2ft... but to make matters worse- despite customer service requesting 2 sets of photos, absolutely no ownership for the mistake nor any action taken. Such a shame as the actual quality of the trees were fine, just half the size!

Please do not waste your money. Such an awful experience had. I ordered 3 privit hedge plants, upon receipt i contacted 3FatPigs also known as Beechwood Nurseries to advise the plants had arrived in a poor state and we were unable to plant, 2 were dead and 1 was simply twigs. Their response was that i had no idea what i was talking about and just to plant them. I sent pictures to be told, return them if i were that bothered. I raised a claim with Pay Pal and they advised i needed to return at my cost to gain a refund, i am still waiting 21 days later for3 fatpigs (Beechwood) to advise where to return them. I have given up hope and am £36 down, not a lot but it is the principle. Please save your money and go to a local nursery, they are cheap because they are rubbish.

puchased a grapevine from these so called nurseries, arrived in a poor state with the 2 leaves it had quickly dropping off, but as it was late autumn so gave them the benefit of the doubt and planted in well drained soil in a sheltered spot for the winter. Spring arrives and no sign of life so decided to lift it to check. no roots and the 'twigs' like stems were dead. emailed them and they just replied with.... wet soil will do this, replied saying how i had planted it but they do not even bother to reply. absolutely awful customer service, i urge nobody to buy from here ever. check out the vast amount of negative reviews everywhere, not just here.

Terribile company . Ordered bare rooted 6 acer palmatums from there eBay store in February . Now they are leafing out I can assure you they are not Acer palmatums . Message the company on eBay and surprise surprise no reply . Do not use this company as it's a complete waster of money and very frustrating.

My experience with this company echoes all other negative reviews here. I ordered x30 Laurel plants via B&Q. Beechwood Nurseries/3FatPigs dispatched a few days later, only for the consignment to say that DHL had never received the shipment.
I contacted the seller who ignored messages, when I persisted they ignored everything I had said and simply told me to contact DHL. DHL told me to contact the seller who ignored me yet again. I persisted further and they agreed to send a replacement, this was never sent.
I finally received the original order 2 weeks after dispatch, evidently the plants had been sat in a box for 2 weeks, all were clearly damaged prior to sending with ripped/damaged leaves, covered in some blue powder and were moldy from being sat in a damp box for so long.
Again, the seller ignored me. I asked B&Q to intervene and the seller pleaded ignorance. I provided an image of the damaged plants, only to receive a one sentence reply that they could see no issues. Although their sudden loss of sight is unfortunate, I’ve gone back for a 3rd time requesting a refund. I’ll have to do a bank chargeback if they refuse. What a waste of time from this scamming company.

Absolutely awful experience with this company. Please don't order with them.

I ordered a plant through B and Q which arrived in a very poor condition. Despite sending many photographs they insist it is healthy. They have been very rude and aggressive in their communications with me, which I have found very upsetting. I assume they use this tactic to make people give up.

As an aside, B and Q are also appalling, just pushing me back to Beechwood Nurseries who of course won't do anything

This company customer service is absolute appalling. I ordered several live plants from B&Q, spending over £400. B&Q use this company as a verified seller. The plant ordered arrived several days beyond its original delivery schedule and when it arrived it was dead, cost me £13.99. I contacted B&Q and Beechwood Nursery aka Three Fat Pigs immediately and today I have received several very rude emails from them, totally unprofessional. Avoid Avoid and definitely avoid B&Q aswell

I was sent a specimen that was smaller than what I paid for and it was also in a rather poor state, unlikely to survive... after reading other reviews I should not have been surprised that at best I received a 15% refund.... won't order again from them

Ordered bare root hedging but was sent the wrong species. Customer support is unresponsive

I paid over 300 pounds and have not recieved the items that were sent to the wrong address. Even after sending them proof in the form of photos showing they were at a wrong address, and the delivery company DPD also gave consignment numbers for the return of the items that were collected from the address they were delivered to. No one will answer the phone nor rely to my email. They literally just stole my money. Unbelievable. This company should be Avoided at all costs.