I recently had to use my insurance on my younger dog so I was so glad I took out insurance on her. I studied hard the type of policy I wanted and felt would be best tailored to cover her and am more t... Voir plus
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Lisez les avis des autres
It's not very often that you get to speak to someone at an insurance company that is so compassionate. When I needed to make a claim, the person I spoke to was lovely. My claim was dealt with kindly... Voir plus
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Very disappointed with this cat insurance. We started at around £10 a month, and just two years later it had increased to £18 — an 80% increase despite never making a single claim. When I called,... Voir plus
L'entreprise a répondu
When Indiana Bones (Indy) came into our lives, Pet insurance was something we took very seriously. 4 Paws was our insurer of choice, not only because of the cost, but also the additional services pro... Voir plus
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À propos de l'entreprise
À propos de 4Paws Pet Insurance
Écrit par l'entreprise
Like you, we love our pets, which is why we’ve created a comprehensive range of products providing you and your pet with different levels of cover to suit every budget.
We pride ourselves on our 5 Star Defaqto rated policies and have been awarded the Feefo Platinum Service award for customer excellence for the 4th year in a row with a customer service rating is 4.6/5 from over 3800 reviews.
We go the extra mile and offer our policyholders unlimited free 24/7 video consultations with a registered vet through the FirstVet app.
Our claims are settled in house by our experienced and compassionate UK based advisors. Cover can start from as early as six weeks old and payments can be paid directly to your vet if required.
Find out more about 4Paws Pet Insurance and discover why we’re rated ‘Excellent’ on Trustpilot.
visit the website
Coordonnées de contact
59 Copthall Bridge, Station Parade, HG1 1TT, Harrogate, Royaume-Uni
- 01423535040
- petclaims@4paws.co.uk
- 4paws.co.uk
3,8
Bien
782 avis
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Fantastic Pet insurer
When Indiana Bones (Indy) came into our lives, Pet insurance was something we took very seriously. 4 Paws was our insurer of choice, not only because of the cost, but also the additional services provided like an on call vet for instance. We have had a myriad of claims, and 4 paws has been right by our side all the way through, without a quibble, they have offered fantastic service throughout.
many thanks 4 Paws brilliant Pet insurer.
13 juillet 2026
Avis spontané
Réponse de 4Paws Pet Insurance
Good morning Mr Burns
Thank you so much for taking the time to share this lovely feedback about Indy and your experience with us.
We know how important it is to feel fully supported when it comes to your pet’s health, so it’s great to hear that both our cover and services - including the on‑call vet - have been helpful for you.
We really appreciate your loyalty and are delighted to have been able to support you through your various claims without any hassle.
Thank you again for choosing 4Paws to look after Indy - it’s a pleasure to be your pet insurer.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Always good communication when having…
Always good communication when having to make a claim
13 avril 2026
Réponse de 4Paws Pet Insurance
Good morning
Thank you so much for your feedback. We really appreciate you taking the time to share this, and it’s great to hear you’ve found our
communication consistently good when making a claim.
Should you need us in the future, please do reach out.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Used to be great but terrible now
Used to be great but now they cause issues for existing customers. My cat was on a lifetime policy, was covered for a condition and then suddenly they refused as it was “pre-existing” and they shouldn’t have covered it before. Will so absolutely anything to not pay a penny and will up the price every single year, regardless of a condition or not. Just a shame I can’t leave as my other cat has luckily been covered since birth
26 juin 2026
Réponse de 4Paws Pet Insurance
Good afternoon Paige,
I’m really sorry to hear how disappointed you feel, and I completely understand your concern, especially when you’ve been with us for a long time and are trying to do the best for your cats.
All our terms and conditions are set out clearly in the policy documents, including how we treat pre‑existing conditions.
Unfortunately, anything that first occurred or showed clinical signs before the policy start date (or within any relevant deferment period) is not covered, and I can see this is what applied in your case.
I can confirm that applying a pre‑existing exclusion in this way is standard across the pet insurance industry, not something unique to us.
We are truly sorry you are unhappy with our service and we hope we are able to rebuild your trust in the near future.
Thanks again for taking the time to leave us this review.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Honestly don't bother with this company…
Honestly don't bother with this company there sales staff don't know what there selling and they don't cover what they say. I was refused a payout for my rabbits teeth that will be a life long condition. So I called there bluff went to set a new policy up and specifically asked if this was covered. The salesman said yes of course. The website also said it was. When I said to him that's funny cos I've just been refused a claim for it. Oh you should have heard him stutter. He had to pass me on to someone higher who also didn't know. Had the complaints team email me who also decided to fob me off with once you take the policy out it's in the ts and cs. So be aware what they say and what they mean are two different things. Don't want anybody getting caught out thinking there covered then end up with a big bill. No one cares about the animals it's all money
Thanks but no thanks
Neil proffitt
25 juin 2026
Avis spontané
Réponse de 4Paws Pet Insurance
Good morning Mr Proffitt
Thank you for taking the time to leave us this review.
I’m really sorry to hear about your experience and that we weren’t able to help with your rabbit’s dental condition.
I completely understand how upsetting and frustrating this must feel, especially when you’re trying to do the right thing for your pet.
All our policies include dental cover for accidents and illnesses, and we explain this when we set up a policy. However, whether we can contribute towards dental treatment costs depends on a few conditions.
To be eligible, your pet must have had regular annual dental checks, any vet advice must have been followed, the treatment must be medically necessary, and it must not relate to a pre‑existing condition.
When setting up a new policy, any conditions your pet has already had before the policy starts are deemed pre‑existing and are not covered.
Please also note that our dental cover does not include routine procedures such as scaling and polishing, or rasping and burring.
I’m concerned to hear the feedback about the information you were given when you called us, as our advisers should always provide clear and accurate guidance that matches the policy terms and conditions.
We take this kind of comment very seriously and will use it to review the advice given and identify any training needs.
If you’re happy to do so, please contact our team directly with your policy number and claim reference so we can look into your case in more detail, review what was discussed on your calls, and provide you with a full explanation.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Excellent experience
Our insurance claim claim for our little dog went very quickly and smoothly 4PAWS delt directly with our vet which was brilliant for us.
26 mai 2026
Réponse de 4Paws Pet Insurance
Good morning,
Thank you so much for your lovely feedback.
I’m really pleased to hear your claim for Lottie was handled quickly and smoothly, and that dealing directly with your vet made things easier for you. That’s exactly the experience we want to provide.
We hope Lottie has made a full recovery.
Kind regards
Chloe
Pet claims assessment supervisor
Good service
Following the death of our pet we made two claims with 4paws. Their processes have been easy and straightforward which made this difficult time a little easier. The advisors we dealt with have been sympathetic, helpful and professional. 4paws company dealt with both claims in a prompt manner and paid out in full without delay.
8 mai 2026
Avis spontané
Réponse de 4Paws Pet Insurance
Good morning,
Thank you so much, Paul, for taking the time to leave this review -
especially after such a sad loss.
We are truly sorry to hear about your pet, and we really appreciate
you sharing your experience at what we know is a very difficult time.
It means a great deal to us to know that our claims process and the advisors you spoke with were able to make things even a little bit easier, and that your claims were handled promptly and in full.
If you ever need anything else or have any questions in the future,
we’re always here to help.
Kind regards
Lauren
Pet Claims Assessment Team Leader
know that this company is protecting my pet & offering the support we need
the support & protection of our pet great service
20 mai 2026
Réponse de 4Paws Pet Insurance
Good afternoon Mrs Cox
Thank you so much for your lovely review.
We’re really pleased to hear you feel your pet is well protected and that you’re getting the support you need. Providing great service and peace of mind at what can be a worrying time is exactly what we aim for.
If you ever need anything, we’re always here to help.
Kind Regards
Lauren
Pet Claims Assessment Team Leader
You were amazing
You were amazing! Thank you so much for sorting out my claim so quickly. My dog is my world and I would be so lost without her so, having good insurance means a lot. 4 Paws is an outstanding company and one you can absolutely rely on. I would recommend it to anyone
22 avril 2026
Réponse de 4Paws Pet Insurance
Hi Mrs Hill,
Thank you so much for your lovely feedback.
I’m really pleased we were able to get your claim sorted quickly for you - we know how much our pets mean to us, and it’s important that you feel supported at what can be a very worrying time.
It’s wonderful to hear that you feel you can rely on 4 Paws and that you would recommend us - that really does mean a lot.
If you ever need anything else, please don’t hesitate to get in touch.
Thanks
Lauren
Pet Claims Assessment Team Leader
All went smoothly and nice
31 mars 2026
Réponse de 4Paws Pet Insurance
Good afternoon,
Thank you so much for taking the time to leave us your review on your recent claims service.
We pride ourselves on providing all our wonderful customers with the very best service, especially when they need us the most.
We hope Burbon is recovering well.
Kind regards
Chloe
Pet claims assessment supervisor
Very helpful customer service person
28 mai 2026
Réponse de 4Paws Pet Insurance
Hi there,
Thank you so much for your lovely feedback!
I’m really pleased to hear you found our customer service team very helpful. We really appreciate you taking the time to leave a review.
If you need us again, please do reach out.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Réponse de 4Paws Pet Insurance
Good morning Mrs Wyatt,
Thank you so much for taking the time to leave us a review.
We really appreciate your positive feedback and are delighted to hear that you’ve had a very good experience with us.
Our aim is always to make things as straightforward and supportive as possible for our customers and their pets, so it’s great to know we’re getting it right.
If you ever need anything in future, or if there’s anything we could do to make your experience even better, please don’t hesitate to get in touch.
Thanks again for your kind comments and for choosing us.
Kind regards
Lauren
Pet Claims Assessment Team Leader
For the past 3 months my dog has been…
For the past 3 months my dog has been having trouble with his ears. 4pets have given me great service and contacted me throughout the process.
28 mai 2026
Réponse de 4Paws Pet Insurance
Good morning Jenny,
Thank you so much for your feedback.
I’m really sorry to hear your dog has been having ongoing trouble with his ears, but I’m pleased to know the 4pets team have been able to support you and keep you updated throughout.
If there’s anything more we can do to help, or if his condition changes, please don’t hesitate to get in touch.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Great customer services
Great customer services.
Easy to complete claims form with speedy payment.
1 avril 2026
Réponse de 4Paws Pet Insurance
Good afternoon,
Wow, thank you for such a fantastic review!
We’re delighted you found our customer service great, the claims form easy to complete, and your payment nice and speedy.
Your feedback really means a lot to us and it’s exactly the experience we aim to deliver every time.
Have a great weekend!
Kind regards
Lauren
Pet Claims Assessment Team Leader
This is the second time I have needed…
This is the second time I have needed to claim, both times I have been very impressed with the telephone advice and the speed of the claim being completed. Would definitely recommend 4paws pet insurance.
4 mai 2026
Réponse de 4Paws Pet Insurance
Good morning Carole
Thank you so much for taking the time to share this.
I’m really glad both of your claims have been handled quickly and that
our telephone support has helped. We really appreciate the
recommendation.
Thanks again, we are always here for you and your fur baby!
Kind regards
Lauren
Pet Claims Assessment Team Leader
Réponse de 4Paws Pet Insurance
Good morning Claire
Really pleased to hear this - thank you for your feedback!
It’s great to know you felt you received really great help and advice; that’s exactly what we aim for every time.
If you need us again, we are here!
Thanks
Lauren
Pet Claims Assessment Team Leader
Excellent service no issues with my…
Excellent service no issues with my ongoing claim very happy with the product
21 mai 2026
Réponse de 4Paws Pet Insurance
Good morning Mr Alexander
Thank you so much for your lovely feedback!
I’m really pleased to hear everything has run smoothly with your ongoing claim and that you’re happy with your cover.
Should you need us in the future, please do reach out.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Réponse de 4Paws Pet Insurance
Good afternoon,
Thank you so much for the 5‑star review!
I’m really pleased you found the process quick and easy and that your
claim was fully paid.
Should you need us again in the future, please do let us know.
Thanks again
Lauren
Pet Claims Assessment Team Leader
Did not even get through the quote…
Did not even get through the quote process.As soon as I stated my dogs age,I was told he could not be insured He is 10 I have looked at at least q0 other companies and this company was the only one which turned us down
20 mai 2026
Avis spontané
Réponse de 4Paws Pet Insurance
Good afternoon,
Thank you for your feedback and I’m really sorry for the disappointing experience you’ve had.
I completely understand how frustrating it must be to be declined purely based on your dog’s age, especially when you’ve been able to obtain quotes from other providers. Our underwriting criteria do include age limits for new policies, which is why we were unfortunately unable to offer cover in this case.
I appreciate that this doesn’t make the outcome any easier, particularly when your pet is such an important part of your family.
Thank you again for taking the time to share this with us - feedback like yours is really valuable in helping us review how we communicate our criteria and improve the experience for customers wherever we can.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Unfortunately had to make a claim for…
Unfortunately had to make a claim for our dog who had a severe UTI. Scans, blood tests, medication and a hefty bill later we received the not so great news that we weren’t covered as it was a pre existing condition.. as our dog had never had a UTI before we were baffled. When we dug into it further, as she’s had a phantom pregnancy a year earlier they stated due to that pre existing condition it could’ve caused a UTI further down the line. I mean clutching at straws. Our vets were gobsmacked and appealed it on our behalf twice after it was refused again and we eventually got paid out. Not really the financial stress and worry you need when paying into pet insurance assuming you’re covered. Needless to say we aren’t renewing and have renewed with another company.
14 février 2026
Avis spontané
Réponse de 4Paws Pet Insurance
Good morning Steph,
Thank you for taking the time to share your experience, and I’m really sorry for the stress and worry you went through at an already difficult time with your dog’s health.
I appreciate how frustrating it must have been to be told the claim was not covered as a pre‑existing condition, particularly where you felt there was no clear link and your dog hadn’t previously had a UTI. I’m also sorry this wasn’t resolved for you at the first point of review and that it took multiple appeals from your vet before the claim was eventually paid. That isn’t the experience we want our customers to have.
Assessing pre‑existing conditions can sometimes involve clinical judgement around potential links between previous and current conditions, but it’s clear from your feedback that our decision‑making and communication caused you additional stress, and for that I apologise.
While I understand you’ve now chosen to insure with another provider, we really do value your feedback and would be happy to review your case again to see if there’s anything we can learn or clarify further. If you’d like us to do that, please contact our team with your policy number and claim reference and we’ll look into it in more detail.
Thanks again for sharing your feedback.
Kind regards
Lauren
Pet Claims Assessment Team Leader
My dog was ill you payed me my money no…
My dog was ill you payed me my money no hassle and very quick. Thank you
13 mai 2026
Réponse de 4Paws Pet Insurance
Good afternoon
Thank you so much for your lovely feedback - we really appreciate you taking the time to share it.
I’m glad to hear your dog’s claim was handled quickly and without any hassle. We know how stressful it is when a pet is unwell, so it’s good to know we could make things a little easier for you.
Wishing your dog a speedy recovery and all the best going forward.
Kind regards
Lauren
Pet Claims Assessment Team Leader
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