ABAX UK Avis 

Be cautious of the cancellation process. Not as easy as you think!!!

Kian/kier with a 1000cc motorbike was incredibly helpful setting me up with acess to multiple vehicles to access across the board. He called me back in good time and resolved my issue.

Customer services have been incredibly helpful, the system is fairly easy to use and there are a wealth instructions on how to complete tasks. Units have failed but they have usually been repaired or replaced within a good timeframe.

Logistics are currently holding up a replacement unit but the customer service team have been very responsive in trying to move this along.

Luke has been great to deal with.

Cam has been brilliant from the initial enquiry through to any questions I had and amendment made to the trackers once installed. Cam had an issue resolved within 9 Minutes of my initial text. Would defiantly recommend ABAX.

Grate product. Friendly helpline always there to sort any issues

Would highly recommend Abax - Vicki is our account handler & I always get a 5 star service, knowledgeable, helpful and efficient. Thank you

Shocking company they supply you equipment that doesn’t work then keep invoicing you along the way. Be careful it’s not all what you thing steer clear,
Further info: I have been asked for personal information saying am I genuine ? Yes I am. If I proceed with personal info is this against the law? If provided this message won’t get out to you guys ? Plus Trust-pilot will delete it , consequently people won’t get the truth about this company. So I hope who reads it can pass on my experiences Still they ask for more detail. What don’t they understand. I am speaking with them but it seems they have decided to shut off and not face the issues we have had.

Does what it says on the tin.
Can be edited, easily sort private and business trips perfect for tax account records.

I’ve previously used Hilti ON!Track so I understand how the tagging system works. The bonus with ABAX is their simplicity. I received a call from Dale, one of their account executives and had an online demo of the ABAX platform. There was no need to look elsewhere, this company has it all. We ordered tracking devices for the fleet and tools, delivered to us in a couple of days. I’m already on the platform, logging vehicles and assets, ready to be used and the main hub is in our yard. The platform is easy to use, and the customer service has been great. I’ve been able to contact Dale via emails and phone calls, to add more vehicle trackers and asset tags to our contract, as well as get support when I’ve required assistance on the platform that I was unable to do myself. I highly recommend ABAX UK to anyone looking for a tracking system for their fleet and tools. I’d also like to say a huge thank you to Dale for all his help and continued support.

Easy to install and very user friendly to us

Just renewed with Abax as the service they supply is second to none for our ever growing fleet of vehicles.
Coverage is very good at keeping our fleet safe 24hrs aday 7days a week.
Any issues are dealt with promptly and very in a professional manner by all the team at Abax.
If you are thinking of a racking system for your fleet of vehicles or tools we would highly recomend Abax for all your needs.
Many Thanks
Head Of Transport
Johnson And Sons Ltd

Really Great service, we us ABAX for our mobile assets and vehicle tracking. would highly recommend.

ABAX has genuinely levelled up our fleet operations at Charterhouse. Real‑time tracking plus detailed reporting is exactly where good fleet management software proves its worth. Thank you ABAX team!

The purchase of an abax system was a pleasure from the start , and the ongoing support has been fantastic. It's such a good system and well worth the cost..
Very easy to install and once you get the hang of the webpage, easy to see the usage!

I have been a loyal, paying customer since March 2021. When I signed my Order Confirmation, it explicitly stated: "Contract Duration: 36 months."

What they don't clearly explain is that they bury a punitive, automatic 12-month rolling contract clause behind a hyperlink in their standard terms. If you miss a strict 90-day notice window before your anniversary date, they instantly lock you in for another full year.

When I no longer needed the single tracker for my business, I tried to exit amicably. I offered a completely reasonable 90-day paid notice period to settle the account fairly. Customer Service flat-out refused. They had zero interest in coming to a sensible compromise with a 5-year customer; their only goal was to cynically enforce a hidden clause and extract another 12 months of payments for a redundant service.

Worse still, the customer service agent repeatedly ignored my questions regarding discrepancies in their own contract terms and completely refused my requests to escalate the matter to a manager or their legal team. You are just met with a copy-and-paste script designed to stonewall you.

To add insult to injury, once you are finally allowed to leave, they demand you post back their 5-year-old, obsolete hardware or face an £80 penalty fee per unit.

This is an incredibly underhanded, archaic way of conducting B2B business. They rely on trapping customers in small print rather than retaining them through good service. Avoid at all costs.

After more than 4 years of paying ABAX for multiple trackers I decided to change to another company. I assumed I was out of contract after such a long period of time, but learned that ABAX apply a rolling contract, and you need to give them 3 months notice before the end of the contract date or they lock you in for another 12 months. I assume this is buried in the small print somewhere, since it was never explained to me.
I spoke with Customer Services but did not get very far. From the outset they seemed to have no interest in anything other than extracting the largest sum of money possible from my company. I cannot see any reason for this type of contract other than to cynically exploit their customer.
After asking if I wanted a figure to buy out the remainder of the contract I received a number that seems to be higher than if I just left the contract to expire.
This is a very underhand way of conducting business. I would urge others to avoid this company at all costs.
PS They also demand return of their units, or I will be charged £80 per unit, though they clearly cannot be used again.

** DO NOT GET SCAMMED LIKE THE REST OF US **

I really should have read these reviews before signing up, 3 years we have had to pay for these trackers without being allowed to end the agreement. We have finally paid the last payment and they are now telling me I should have read the small print as I now owe them £80 per tracker unless I return them. The units we were told couldn’t be installed under metal so were useless on our machinery. They got ripped off and one vehicle written off with it. Apparently I should have claimed through my insurance for the tracker!!!

Please read all these reviews and don’t sign up, terms and conditions hidden and not clear on sign up, extremely rude and belittling staff on the phone and trackers unfit for usage.

They will then respond with ‘ I’m sorry as we pride ourselves on customer service ‘ you don’t at all, you have no customer service and it’s all a big scam that people don’t realise what they are getting into.

Please do not make the same mistake many of us others have made a stay well clear!

Great communication and service.

Really Good Quick and efficient Service made very easy with Great Communication to get set up