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Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered 3 canopy tents for our annual family reunion camping trip and only received 2. Contacted customer service and they responded promptly, explained the situation and I will be receiving my 3rd... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had a tent donated to our club that was damaged in a wind storm. We didn't have any info except what ws labeled on the tent pole. We were able to contact ABC Canopy to get replacement parts so we... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Let me start by the quality of the product is great came in ample amount of time tracking number, etc. since my order they have updated information so you make sure that you get the correct size becau... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered a white canopy tent. When I received it the canopy was actually silver. The market I vend at requires an all tents to be white. I worked with customer service and they sent out a replacement c... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'ameublement d'extérieur

Écrit par l'entreprise

We supplies a large variety of selections on shelter products such as pop up canopies, gazebos, party tents, parasols, marquees and related products such as canopy walls, tops, and stakes, etc., which are with the best quality and the lowest price. For we have our own factory (spans 23,000 square meters), which enable us to cut all the middle chains and control the quality of each product rigorously. We source our products straight from our own facility, which ensures our prices are the best. We are so certain you won’t find cheaper that we offer the Best Price Guarantee. What's more, custom products (such as custom canopies, marquees, table covers, parasols, and flags) are also provided with advanced printing technology. We always take customer experience as the top concern, all of our products come with a worry-free warranty, and our friendly customer service professionals are always standing by to help. On top of exceptional designs, products, and services, ABCCANOPY also offers free delivery on se-lected orders. It is your time to save money on shipping while getting promotional and branding.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

160 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing customer service and support

Amazing customer service and support. The product shipped quickly and was easy to set up.

6 juillet 2025
Avis spontané
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Réponse de ABCCANOPY

Thank you for the glowing 5-star review! Your satisfaction means everything to us!

Noté 5 sur 5 étoiles

Quality and service both great!

The umbrella I ordered is good quality. The material is vibrant in color and seems very durable and unlikely to fade. The customer service team has been very reponsive!

14 juillet 2025
Avis spontané
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Réponse de ABCCANOPY

Thank you for the wonderful 5-star review! We truly appreciate your feedback and look forward to serving you again in the future!

Noté 5 sur 5 étoiles

Great experience from ordering to delivery

Great experience from ordering to receiving our custom tent. The process for ordering was easy and design changes to the original mock-up were made quickly and without difficulty. We are excited with the finished product and would recommend

20 juin 2025
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Réponse de ABCCANOPY

Thank you so much for the fantastic 5-star review! We truly appreciate your recommendation!

Noté 5 sur 5 étoiles

Great product and customer service

I loved how easy it was to set up the 10x10 pop up canopy! Perfect for beach, camping, and backyard BBQ's. Customer service was a quick and easy process when I needed replacement parts.

10 juillet 2025
Avis spontané
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Réponse de ABCCANOPY

Beach days, camp nights, and BBQ feasts—your canopy’s living its best life! Here’s to many more sunny adventures with ABC by your side!

Noté 5 sur 5 étoiles

Great product

Very easy to assemble, transport, and put up. Very easy for parties.

19 juin 2025
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Réponse de ABCCANOPY

Thank you for the 5-star review! We're so glad to hear it's been easy to use and perfect for parties—enjoy!

Noté 5 sur 5 étoiles

Perfect fit

17 juin 2025
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Réponse de ABCCANOPY

Perfect fit is what we love to hear! Enjoy your canopy adventures.

Noté 5 sur 5 étoiles

Yes this company is great

Yes this company is great. Canopy fit perfectly

17 juin 2025
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Réponse de ABCCANOPY

So glad your ABC Canopy hit all the right notes. Thanks for trusting us to deliver!

Noté 1 sur 5 étoiles

They do not back up their items

Used the tent 3 times and the walls twice. Bottom Velcro on the walls is either ripped or ripping due to subpar stitching. Contacted customer support and was told I’m out of warranty. Yeah, by a few weeks. Surely a canopy that is supposed to be so great should have the walls last longer than 3 uses?

28 juin 2025
Avis spontané
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Réponse de ABCCANOPY

We sincerely apologize for the Velcro issue—this is not the quality you deserve. Your feedback has already prompted design improvements—thank you for holding us to higher standards.

Noté 5 sur 5 étoiles

Amazing Quality & Look Great

We have used ABC Canopy for multiple orders and tent purchases for our company. They look super professional at our markets and events. Customizing with sales is quick and easy and they communicate very well. Will be a continued customer.
- Nova Hemp Team

24 juin 2025
Avis spontané
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Réponse de ABCCANOPY

Thank you for trusting ABC Canopy to elevate your market presence—we’re honored to be part of your professional toolkit. Your seamless customization experiences and kind words fuel our team to keep raising the bar. Here’s to many more successful events together!

Noté 3 sur 5 étoiles

You must have 2 people to put up

You must have 2 people to put up. It is not an Easy up. The corner drapes do not go to ground like shown in pics.

20 mai 2025
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Réponse de ABCCANOPY

Thank you for your feedback! We appreciate you sharing your experience. To clarify, our corner drapes are designed to reach mid-leg height (as shown in our product images) . We do recommend two-person assembly for safety and stability, but we’ll include clearer setup guides to manage expectations. If you’d like any tips for setup, our team is happy to help!

Noté 5 sur 5 étoiles

Have ordered from company before

Have ordered from company before. Very pleased with sturdiness of tent(s) and material used for canopy. Easy to order and fast delivery. Sides are a little thin and zippers need to be treated with care (plastic)- but do the job just fine.

21 mai 2025
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Réponse de ABCCANOPY

Thanks for being a loyal ABC customer! We've noted your zipper/side panel feedback for future upgrades. Enjoy your canopy—we're here if you need us!

Noté 1 sur 5 étoiles

Poor Quality Control and Service

I have purchased three canopies. The first was used daily for years but got destroyed in a storm. The second one wasn't used for several months after purchase so despite being unused the canopy top was out of warranty, so I was told by customer service. The top was so poorly made it collected water every time it rained. The seams were not straight and the top didn't fit tightly on the frame. The center tension adjustment did nothing. Reaching out to the company I was offered to purchase a new unit for $150 which I declined, then it was $75 which I declined, then it was $55 which they said was a good deal. I declined and said I would share my experience. They then asked if I " wrote bad things?". Honest feedback is apparently bad things to them, but poor quality and service is not a big deal.

The third canopy was purchased while dealing with customer service about the previous purchase. The fabric top was better quality than the previous top, but the center support hub was missing bolts that hold the frame together.
Customer service emails are in broken English so it's difficult to communicate effectively. Support isn't helpful, quality control is not effective. I'm done giving money to this company for inferior products and poor after sales support, I'd recommend others do the same.

31 mai 2025
Avis spontané
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Réponse de ABCCANOPY

Thank you for your feedback, and we’re truly sorry for the frustration you've experienced. Your concerns about quality control and communication have been noted and will be addressed with our team. We apologize sincerely and are committed to improving.

Noté 5 sur 5 étoiles

Arrived in perfect shape. Waiting to use.

We haven't used it yet but plan to in July & August of 2025. It was packed well, no damage in shipping. The wheels were easy to assemble on it. The only drawback was we found that Home Depot got them back in stock and it was cheaper there than buying direct.

21 mai 2025
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Réponse de ABCCANOPY

Thank you for your purchase! While we aim to offer competitive direct pricing, we appreciate your honesty—it helps us improve. Enjoy your canopy this summer!

Noté 5 sur 5 étoiles

Great support

The steal hexagon leg frame was ordered.
Very sturdy, the top is great, the frame work for the top is sturdy and comprehensive. The first time we put it up we did need two people

20 mai 2025
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Réponse de ABCCANOPY

Thanks for the 5-star love! Teamwork makes the dream work for setup! Enjoy countless sturdy outings ahead!

Noté 1 sur 5 étoiles

Gazebo

We purchased a gazebo from them. Spent nearly $1,000 and the roof panels had holes punched in them after a pea sized hail storm. When we contacted them they told us that there wasn't anything they could do. To replace the panels would not be cost effective. We told them we hoped they improved this product before they took other people's hard earned money for their products.

7 mai 2025
Avis spontané
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Réponse de ABCCANOPY

We sincerely apologize for your experience. While our gazebos are designed for typical weather conditions, we understand your frustration with the hail damage. We’re reviewing this with our product team to improve durability. Our customer service will follow up within 24 hours to discuss options. Your feedback is invaluable, and we’re committed to doing better.

Noté 1 sur 5 étoiles

I ordered a 10x20 s 2 canopy i…

I ordered a 10x20 s 2 canopy i accidentally ordered the cover in black and I wanted blue will no luck from customer service you bought it's yours but if you want a blue cover you can purchase one this was no cheap purchase I'm extremely disappointed in customer service I went thru multiple people I will never purchase a abc canopy in the future and will not suggest anyone I know the do the same

19 mai 2025
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Réponse de ABCCANOPY

Hello, we sincerely apologize for the frustration you’ve experienced with your order. Unfortunately, due to inventory and production logistics, we’re unable to swap just the canopy top—only full set exchanges are possible for color changes. Our team will follow up via email to assist. Your feedback is invaluable, and we’re committed to doing better.

Noté 4 sur 5 étoiles

Good Replacement Parts.

Ordered a tent canopy and side wall replacement combination. Took me awhile to get around to setting up my tent due to weather but I am pleased. What I don't appreciate is the repeated solicitation for a review.

25 avril 2025
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Réponse de ABCCANOPY

Thank you for your feedback! We sincerely apologize for the excessive review reminders—your experience matters more than a rating, and we'll adjust our follow-up process.

Noté 4 sur 5 étoiles

What

Wow!
Looks like you canibalized parts from an old canopy and screwed it together. Every leg was scratched from top to bottom.

24 avril 2025
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Réponse de ABCCANOPY

We're very sorry to hear about the condition of the legs. The scratches you mentioned are likely due to the wheeled bag fading during packaging—we’ve reported this issue to the factory and have also passed your feedback to our support team. They’ll be reaching out to help resolve this for you shortly. Thank you for bringing it to our attention.

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