I ordered 3 canopy tents for our annual family reunion camping trip and only received 2. Contacted customer service and they responded promptly, explained the situation and I will be receiving my 3rd... Voir plus
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I ordered 3 canopy tents for our annual family reunion camping trip and only received 2. Contacted customer service and they responded promptly, explained the situation and I will be receiving my 3rd... Voir plus
L'entreprise a répondu
We had a tent donated to our club that was damaged in a wind storm. We didn't have any info except what ws labeled on the tent pole. We were able to contact ABC Canopy to get replacement parts so we... Voir plus
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Let me start by the quality of the product is great came in ample amount of time tracking number, etc. since my order they have updated information so you make sure that you get the correct size becau... Voir plus
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Ordered a white canopy tent. When I received it the canopy was actually silver. The market I vend at requires an all tents to be white. I worked with customer service and they sent out a replacement c... Voir plus
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We supplies a large variety of selections on shelter products such as pop up canopies, gazebos, party tents, parasols, marquees and related products such as canopy walls, tops, and stakes, etc., which are with the best quality and the lowest price. For we have our own factory (spans 23,000 square meters), which enable us to cut all the middle chains and control the quality of each product rigorously. We source our products straight from our own facility, which ensures our prices are the best. We are so certain you won’t find cheaper that we offer the Best Price Guarantee. What's more, custom products (such as custom canopies, marquees, table covers, parasols, and flags) are also provided with advanced printing technology. We always take customer experience as the top concern, all of our products come with a worry-free warranty, and our friendly customer service professionals are always standing by to help. On top of exceptional designs, products, and services, ABCCANOPY also offers free delivery on se-lected orders. It is your time to save money on shipping while getting promotional and branding.
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A répondu à 100 % de ses avis négatifs
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Love my ABC Canopy! Perfect for events easy to set up, super sturdy, and looks professional. It’s been a game changer for my business setup!

Réponse de ABCCANOPY
Customer service was very easy to work with and quick to ship out another canopy due to receiving a damaged one.

Réponse de ABCCANOPY
We’ve been using ABC Canopy products for years and they never disappoint! Recently, we had a small issue where the wrong color tent was sent, but their customer service was fantastic — they responded quickly, provided a return label right away, and sent out the correct color with no hassle. The canopy itself is top quality and has held up beautifully through countless art shows. We’ll definitely continue to use ABC Canopy for all our events!

Réponse de ABCCANOPY
Easy to order and fast delivery. When it arrived and we unpackaged it, the smell was really bad and overwhelming at first, but it dissipated over time.

Réponse de ABCCANOPY
Reliable company, fast and secure shipping, responsive to customizations and great customer service

Réponse de ABCCANOPY
Fast Shipping, and high quality canopy (10' x 10' S1 Commercial). Well designed. My family has one for camping, and it has held up to some pretty significant rain/storms. Out Cub Scout Pack and Boy Scout Troop also have a couple of them, and they are perfect for outings.

Réponse de ABCCANOPY
The replacement canopy was perfect! The sizing was exactly as described. Shipping was super fast also. The only thing that was a little off is the color. We wanted beige and the canopy we received was more yellowish. It still looks great though!

Réponse de ABCCANOPY
Once we actually placed our order, it was received in a timely manner. Gave 4 stars instead of 5 only because it took several emails to get a straight answer to our question. The communication was relatively prompt, just the responses were a bit unclear.

Réponse de ABCCANOPY
Love ABC canopy. Excellent customer service is difficult to find these days. ABC canopy has always been quick to address any concerns or issues I’ve had with orders. I have purchased at least three tents from them over the years. Their products continue to be great quality and have lasted for many Tailgate seasons.

Réponse de ABCCANOPY
Make sure you contact the seller as to what you actually need. Universal does not mean "UNIVERSAL". Their descriptions need to be a little more defined as to what you are getting. Terrible customer service.

Réponse de ABCCANOPY
Wrong color sent. They replaced it with the correct color. BUT….then I get a bill for $16 from UPS for shipping.
WTF?
Never buy from again.

Réponse de ABCCANOPY

Réponse de ABCCANOPY
We ordered two of the church style 10x10 tents (the one with the 3 window walls and one door wall). I tried to order two of the solid side walls so I'd have more ways to configure it, but was advised that since they had to come from china they'd be more expensive individually and would be more cost effective to order in a set of four since they're in the US warehouse as a set. No big deal, but a little annoying that the website allowed me to build out a cart and check out, just to get an email that it would be more than the checkout price. I cancelled the extra sidewalls and will just buy a set when I need them.

Réponse de ABCCANOPY
The canopy is beautiful!! So professional looking!! We absolutely love it!! The sides zip up so nice and keep our products safe and dry!! Thank you for a great product!!

Réponse de ABCCANOPY
This is my story. I purchased a 10x20 tent for our 2023 season.
All went fine the first year.
When putting it up this year the canopy just fell apart, it was sun bleached.
So I bought a replacement and it did not fit. after 6 or 7 e mails they just refunded me for the replacement. I am still stuck with a 500. dollar tent that is useless.They did tell me i could keep the canopy for what, I do not know it does not fit.500.00 dollars for one season. They just left me high and dry,that's my story

Réponse de ABCCANOPY
So I ordered a canopy and some curtain walls. It came to my house package really good opened it up. It's a very nice canopy. I'm so glad I got it. I used it at a racetrack for a weekend we got rained on. Nothing got wet. It worked out perfect it's a very good well-made canopy

Réponse de ABCCANOPY
Was unable to or refuse to address my concern. No solution provided to purchase a replacement grill gazebo canopy that fits

Réponse de ABCCANOPY
There was an error made on my part when ordering our replacement canopy. The team was courteous and extremely helpful in assisting us with problem. They are going to be sending us the correct replacement canopy. Thank you so much for all of your help.

Réponse de ABCCANOPY
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