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Réponse de Abode Money

ll y a 2 jours

Hey Jacob!

Wow! Thanks so much for taking the time to share your journey with us. We know that your initial win of $422, though significant, was less than you were hoping for. We shared your disappointment that the county didn't accept our requested value, which was much lower. As you know, sometimes we fight hard for the reduction we think is fair, and despite all our hard work and best efforts, the county just doesn't do the right thing.

Since we agreed to a board order, your appeal results weren't set in stone. Even though we can't be a part of arbitration ourselves, we were glad to give you everything you need to succeed. Best of luck with continuing your fight this year. If you have any questions, you know where to find us! We can't wait to help you save more money in 2027. We're here for you!

Réponse de Abode Money

ll y a 3 jours

Hello Douglas!

My name is Noah, I'm the Customer Experience Manager at Abode Money. Genuinely, this is my favorite review we've ever received as a company. Thank you so much for sharing your experience with our other prospective customers! I'd love to provide some context here.

As you saw, our savings estimate is an initial scan of your neighborhood's real estate market. We look quickly at both your home and the homes in your area and try to model how much money you could save with a winning appeal. After you sign up, and once your Notice of Value is released, our team compiles your strongest appeal package. The Notice of Value number, once released, can change the size of the savings opportunity available through appeal, which is why the initial savings estimate can differ from the final opinion.

When preparing your appeal, we need to come in lower than your Notice of Value; if we don't, even if we think we can win a reduction, it won't always make sense to file. In your state, the type of reduction we could've won you wouldn't result in cash savings, and it would actually result in you paying MORE taxes if you move within the state. That's why we didn't want to proceed with filing.

Sometimes we can save you money, but that savings would be less than the cost to sign up with us, so we would rather save you the filing fee and have you not file at all.

Finally, in other cases, we have evidence for a reduction that does indeed result in cash savings, but we can look at the comps the county will use for rebuttal and tell that we're not likely to succeed. This involves considering the prevailing "culture" in your county: are the appraisers friendly towards homeowners and work in good faith, or do they ruthlessly defend their valuations? If your appeal expert feels there's little chance to succeed, we'll tell you.

The most important thing I want our customers to take away from your experience is that I will ALWAYS work directly with any customer to resolve their concerns in good faith. Whether you're dissatisfied with the experience, or you just didn't save money, you can reach out to my team and I'll make sure we reach a resolution you're happy with. It never hurts you to try our services thanks to our Savings Guarantee.

Douglas, I'm so grateful for this opportunity you've given me to share with our customers. I want you and everyone else to know that we pride ourselves on white-glove service and happy customers above everything else! If you want us to take another look at your home again next year, don't hesitate to reach out, we'll be happy to do so. In the meantime, the rest of our savings tools (utilities, insurance, and more) are available to you free of charge! Thanks for trusting us with your home, whatever the outcome. We'll always make sure it's worth it.

Best wishes,
Noah
Customer Experience Manager
Abode Money

Réponse de Abode Money

ll y a 3 jours

Hello Abel!

Thanks so much for reaching out to share your experience! $397 is a big win, and we're excited we could deliver on our value promise this year. If you hadn't appealed with us this year, you would've overpaid at least $2,000 by 2030! We can't wait to go to bat again for you next year. In the meantime, be sure to check out our other savings tools! Thanks for trusting us with your home.

Réponse de Abode Money

ll y a 5 jours

Hey Brent!

Thanks so much for sharing your experience. We try to be extremely transparent throughout our process and keep you in the loop with what we're doing. We're glad we hit the mark! Looking forward to helping you save even more in the months to come.

Réponse de Abode Money

ll y a 5 jours

Hey Baris!

Thanks so much for sharing your experience with our team! Everyone was so glad to see that you appreciated the hard work we're doing to save you money. $448 is a great win, and we're glad we could deliver some relief for you and your family. Thanks for trusting us with your home.

Réponse de Abode Money

Actualisé il y a 5 jours

Hey Glenn!

My name is Noah Bongiovanni, I'm a Customer Experience Manager at Abode Money. Thanks so much for sharing your feedback! I want to address your concerns directly.

After reviewing your email and SMS history, it looks like you unsubscribed from our text messages, which is why you weren't receiving them.

As for emails, we've sent one about every 4 weeks throughout the appeal process, but the status on our end is that those were delivered but not opened by you. It's possible they landed in your spam folder, or that they ended up in a "promotions" inbox. I can see that you got our appeal results email letting you know that we saved you $860 this year, so that's great!

Just so you feel confident we're here for you, as you did a few months ago, you can email us at support@abodemoney.com at any time and we'll always get back to you promptly to address your concerns. Thanks for trusting us with your home! We'll have your second appeal's results as soon as the county contacts us to let us know the outcome.

Réponse de Abode Money

ll y a 3 jours

Hello Licheng,

My name is Noah, I'm the Customer Experience Manager at Abode Money. I completely understand your disappointment. You hired us to lower your property taxes, we handled your appeals, and unfortunately, we weren't able to secure the reductions we were hoping for. I know you're frustrated. We are too.

Each year, we successfully secure millions of dollars in property value reductions for our customers, but unfortunately, we can't win every appeal. Brazos County in particular can be a notoriously challenging jurisdiction for property tax appeals. We've seen strong evidence packages that might earn reductions elsewhere get rejected without a clear reason why. We still research each property, build the strongest case the evidence supports, file the appeal, and advocate for a reduction, but ultimately the county has the final say.

I do want to address the suggestion that an unsuccessful result means the work wasn't actually performed. We completed the appeal process on your behalf and advocated for the reductions we believed the evidence supported. Unfortunately, the county didn't agree. That's certainly not the outcome either of us wanted, but I can assure you your appeals were filed and serviced with the same dedication as everyone else's.

Situations like this are exactly why we created our Savings Guarantee. We don't think customers should simply be out their money when we don't deliver savings. Since we weren't successful this year, your next year of service is on us. We'll have new assessments, new sales, and new evidence to work with, and hopefully a much better result for you next time around. If not, you'll receive a full refund, no questions asked.

We completely understand why you're disappointed with this year's results, and we hope we have the opportunity to deliver a better outcome for you next year.

Best wishes,

Noah
Customer Experience Manager
Abode Money

Réponse de Abode Money

ll y a 5 jours

Hello Gaurav,

My name is Noah, I'm an Operations Manager at Abode Money.

Thank you for sharing your feedback. I'm sorry the savings from your appeal weren't as substantial as you had hoped.

We were able to successfully reduce your property's market value this year, although we certainly understand that the resulting savings were smaller than you expected. Property tax appeal results can vary considerably based on the available evidence, the property's valuation, and the county's decision. In this case, we were pushing for a much larger reduction, but ultimately the county did not rule the way we wanted them to. Appealing is unfortunately not an apolitical process.

I do want to clarify that since you enrolled in our Full Service offering, our team handled the entire appeal process on your behalf, including researching your property, preparing the evidence, filing the appeal, negotiating with your assessor, and attending your hearing. These actions were taken by us to minimize the amount of time you needed to spend doing appeal work yourself.

We also stand behind our Savings Guarantee. Because the savings from your appeal were limited, we'll provide your service next year completely free of charge and try again with a new year of market data. Our hope is that we can build on this year's reduction and deliver a more meaningful result for you next time around.

We appreciate the feedback and look forward to another opportunity to save you more next year.

Best wishes,

Noah
Operations Manager
Abode Money

Réponse de Abode Money

ll y a 5 jours

Hello Peter!

Thanks so much for reaching out to share your experience. We appreciate you taking the time to confirm that we met your expectations, and we're excited to go to bat and deliver you another win in 2027.

Réponse de Abode Money

4 sept. 2026

Hey Don!

Thanks so much for sharing your experience! $625 is a great win in and of itself, but a 15% overall reduction is the mark of appeal expert doing a great job. Your agent, Tiffany, fought hard and delivered on this one! We're honored you trusted us with your home, and we can't wait to help you win again next year! In the meantime, check out our other savings tools in your dashboard to get even more money back in your pocket. We appreciate you!

Réponse de Abode Money

4 sept. 2026

Hey Jasmine! We're so excited that your experience surpassed expectations. We pride ourselves on exemplary customer service and keeping you in-the-loop throughout the appeal process, so it means a lot to know you were pleased with the process and the outcome. We can't wait to save you more money next year!

Réponse de Abode Money

4 sept. 2026

Hey Mabry!

Wow! We're so grateful you took the time to share your journey through the appeal process with us. We've been devoting a lot of attention to our customer communications in the hopes that everyone feels fully informed as the appeal progresses. It's great to hear that staying in the loop was a highlight for you. We're also very excited that making the switch saved you money on home insurance as well! As we continue to offer new savings opportunities, our focus is on reducing the recurring cost of all your bills, not just taxes. Enjoy these wins! We'll be monitoring your insurance and assessment ahead of next year, and we'll let you know when we spot another opportunity to get some money back in your pocket.

Réponse de Abode Money

4 sept. 2026

Hey Rachel! Wow, thanks so much for taking the time to share your experience! We're thrilled we could win you a big reduction this year. Thanks for trusting us with your home! Be sure to check out our other savings tools ahead of next season to save even more across home insurance, exemptions, utilities and more!

Réponse de Abode Money

4 sept. 2026

Hey Hyeok!

Thanks for taking the time to shout us out and share your $541 win this year. We're honored you trusted us with your home. The appraisers in Denton County are fierce negotiators, but we're proud of how your expert agent battled and secured you a great reduction. Be sure to check out our insurance, exemptions, and utilities monitoring tools to keep saving this year!

Réponse de Abode Money

3 sept. 2026

Hey Taylor!

Wow, thanks for sticking with us! Over the last few years we've grown a lot, and we're so incredibly grateful for our customers who have stuck with us and trusted us to deliver meaningful value for their families. We're honored you've trusted us two years in a row, and it means the world to deliver $1,600 in direct savings over the last two years. Had you not appealed in either year, you would've overpaid by $8,000 in the next 5 years! Customers with outcomes like yours are wonderful examples of the importance of appealing every year. Looking forward to the 3-peat we'll deliver you in 2027!

Réponse de Abode Money

2 sept. 2026

Hey Matthew!

Congratulations on your appeal victory! $596 in savings is a big win! Thanks for trusting us with your home. We're thrilled to hear you're recommending us to your friends and family. Make sure you have them sign up with your unique referral link. You can make $100 for each person who signs up, and they'll get 20% off their first year! If you have any trouble finding your link, email our support team and we'll send it to you.

Réponse de Abode Money

2 sept. 2026

Hello Amine!

We're glad your first few weeks with us have been a good experience! We're excited to hear that you're happy about the early savings you've found with our insurance monitoring tool. We're looking forward to fighting for a reduction when we file your appeal as well. Stay tuned!

Réponse de Abode Money

2 sept. 2026

Hello Mukund,

My name is Noah, I'm an Operations Manager at Abode Money. Thanks for sharing your honest feedback. Truly! I'm grateful for perspectives like yours. I'd like to share a bit about your results to help contextualize things.

Firstly, we reduced the value of your apartment by $33,187, which saved you $664 this year. On our flat fee plan of $99, you're netting $565 back in your pocket. Of all the tens of thousands of appeals filed in your county, the size of your tax reduction places you solidly in the 86th percentile. By this I mean that only 14% of people in your county will see a bigger reduction than you this year; the rest will save less money or save no money at all.

Second, your appeal was filed and protested by one of Texas's best property tax experts. She holds a rare "Senior" Property Tax Consultant license, an MBA, and has won thousands of appeals over her 20 year career. Our agents always act in your best interest and try to win the largest possible reduction.

Finally, it's important to remember that the final verdict is entirely out of our control. We make our case to the appraisal review board, and hearings are not an apolitical process. Sometimes they hand down an unfair ruling, even when we do everything right. However, in this case, we feel confident that the county's ruling was accurate. A search of popular real estate listing sites suggests that your property could sell for over 43% more than it's currently valued by the county, including the reduction we won you. This is typically a sign that your agent did a great job with your protest.

I'm sorry we couldn't deliver the level of savings you were hoping for. The good news is we're committed to chipping away at your property value in the years ahead. Appealing annually is important to keep costs low, and with another reduction next year, and the year after that, we're confident we can get your tax bill where you want it to be.

If you have any questions, don't hesitate to reach out to our team. We're at your service!

Best wishes,
Noah
Operations Manager
Abode Money

Réponse de Abode Money

2 sept. 2026

Hey Liam!

Congratulations on your savings this year! One of our goals is to cater our level of involvement based on every customer's preferences. Some people want to know everything about the appeal process, and others are content to know we're going to handle it all.

Since you were on our Full Service plan, you got to focus on what really matters while we fought your taxes. We're glad your experience was simple and carefree. Enjoy your $689 back!