A & B Taxis Avis 

Nightmare in the morning before 9 am to get taxi. Is not just today, but for many years . They seriously need to sorted out that issue.

Today my wife was dropped home by A&B after shopping. No only did the guy ask my why im home and said he has never seen anything like it but he starting swearing. What the hell has it got to do with him why im home. Never use again.

First class cab company ,very well organised and excellent service both on phone and from the driver (Andy) who drove us to the airport . Very satisfied customer and will not hesitate torecommend their service .

Drivers are very pleasant. You never have to wait long at all. They always help me with my shopping always use A and B. Cab service.

We Booked a cab from Crays Hill to Wickford Train Station expecting to pay a fare of circa £10 we were told by the driver it was a "set fare" of £18 the diver even questioned the fare but was told by control that it was "£18 and that's that" .. we were under time pressure to catch the train so , very begrudgingly , paid the fare , but will never use the company again.

Petros drove my family and I home, safely and so well from London Stansted airport.When he came to drop me at my house, I realised with great dismay that I hadn’t got my house keys. He was so patient whilst I emptied all my holiday bags and suitcase.. My eldest daughter is on her way to rescue me. Petros was so decent patiently waiting for me to find them. Well done A &B taxis for employing such a decent man .

Ordered a taxi at five o’clock in advance to be picked up at ten it never turned up and when we called they said it had been cancelled but we were never informed so ordered another one said it would be fifteen minutes but it never turned up so said another will be on its way but same again
Absolutely useless and would never use again

2nd 1 star experience from this company

Thought I would have learnt the first time!

Tried to arrange a taxi home at 23.45pm from a hospital.
The first came up could not find a driver.
Thought I'd try again
Again could not find a driver

Frustrating as this is a 24 hour taxi firm and can't get home from a hospital

Next day checked my bank and both cancelled (by A&B taxi) were sitting as a pending charge

Thought nothing of it as the journeys didn't happen so thought they wouldn't complete.

Wrong. They still put through the charge on each trip. Which was £34 each
Couple of days later and they have both cleared from my account so now I have a loss of £68

Email them and this is there response copy and paste from email;-
"We will get these payments refunded for you, it can take around 5 working days depending on who you bank with"

That's it. Not a sorry, not an apology. For your error leaving me for a week £68 short

I prepaid using the app because last time they refused me a trip unless I used the app (said I didn't have it, happy to pre pay card in the cab, they said no. And so I ended up using another cab company)

Absolutely baffling how bad service this company it
It wouldn't surprise me if they continously take the money for the prepaid trips that they cancel - and still charge - and hope no one notices and they keep they money.

Avoid this firm at all costs

Useless. booked in advance and were an hour late. Prevented me making other arrangements by lying telling me they were five minutes away. So stood in car park with 80 year old mum for 30 minutes. Driver and operator deny it was their fault. I hope they go out of business and uber takes over.

We've used A and B on numerous occasions and have always found them to be very reliable with excellent customer service and communication.
Had a driver called Steve who was very friendly and helpful.
Would certainly use again and recommend.

Review for A & B Cars Taxis
I started using A & B Cars when I couldn’t get an Uber in town, and to be fair, the taxi drivers themselves have always been friendly and professional. I’ve never had an issue with the drivers — they do their job well.

Unfortunately, the problem is with the communication staff. On more than one occasion, they’ve come across as rude and having an attitude. Booking a taxi should be straightforward — the role is to take the job, speak to customers respectfully, and make sure everything runs smoothly. When that basic level of customer service isn’t there, it reflects badly on the whole company.

I raised the issue and asked for an apology, which I did receive, but it doesn’t change the fact that this wasn’t the first time. It’s disappointing because the drivers are the ones who lose out when customers decide not to use the company again. The communication staff still get paid, but the drivers lose work.

After my last trip, even the driver apologised for the way things had been handled, but by then I had already decided to take my business elsewhere. We were using taxis two or three times a week, so that’s regular business lost. I called another local company and they were polite and welcoming straight away.

I don’t usually leave reviews like this, but customer service matters. If communication staff can’t treat customers with basic respect, it damages the business. Word spreads, reviews get posted, and people choose other companies.

I hope A & B Cars take this feedback seriously — better communication and respect for customers would make a big difference.

Waited to long for a taxi to even find a driver so had to walk home with my shopping at 930 at night not happy at all

I had a taxi today from Perth rail station to Alyth and it was a very enjoyable experience and fairly reasonable. The driver was very pleasant and helpful and I will definitely use them again in the future, 10 out of 10

Ordered a taxi on Thursday night at 20:30
I ordered a taxi from SS14 1PY to basildon train station to be picked up at 05:40
So I can get my train at 05:56 to fenchurch street so I can start at 7,am
This morning I

No notification that taxi would be late until 05:41
So I had to cancel the booking and took my bike to the station
I just made the train

I need a reliable taxi service to get me to bas station
This isn't the first time this has happed
Not happy with A&B
Feel very let down

Can't understand the point in booking taxi the day before if a driver isn't allocated to me for the next day

Usually A&B have provided a good service but I can't afford to get stressed out by Taxi's that don't turn up on time or don't get any messages at least 5mins before the arrival time

One consultation is I saved £10
And used up 500 calories

Thinking of changing my cab company

Yous sincerely

Robert Lanr

07757936117

Top service always a great experience
Highly recommended

Always prompt, efficient and reliable. Always our go to company on many occasions.
Thank You

Pre-booked two taxis to pick up early hours of Sunday morning. One taxi turned up on time and the other would have been half hour late had we not have cancelled. When tried to call the phone line was all automated so could not even speak to someone. My partner managed to get them to call us back and they let us know they were at least 15 minutes away despite already being 15 minutes late. Had used A&B several time before with no issues but will not be using again as we were left at a location where we could not easily get a taxi hence why I had pre-booked.

A great friendly and helpful taxi service.
We use A&B taxis for all our airport trips as we found them to be the best for value and service in the whole of south Essex.
Drivers are always helpful and friendly and the cars are always new and clean and inside smells and looks fresh.
The call centre staff always help my parents when they call and I have used the app before to book and it was easy and quick.

Automated call service absolutely rubbish . Twice booked and car was late and went to wrong address. Asked for a supervisor to call me back , no one bothered

I have used A&B for airport runs for several years. They are 100% reliable, on time and pleasant to liaise with. Very helpful when we had a flight cancellation to the following day which affected our return journey.