A & B Taxis Avis 

109
•
TrustScore 3 sur 5

2,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

Nightmare in the morning before 9 am to get taxi. Is not just today, but for many years . They seriously need to sorted out that issue.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Petros drove my family and I home, safely and so well from London Stansted airport.When he came to drop me at my house, I realised with great dismay that I hadn’t got my house keys. He was so patien... Voir plus

Noté 5 sur 5 étoiles

Booked an 8 seater vehicle to take us (Family of 5) to and from Gatwick Airport and was very impressed with the service delivered by A&B. The driver Lee arrived on time, in a clean and presenta... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Useless service! Called after driver was 20 minutes late. Was told it’ll be another 20 minutes at least. Customer service told me her “shift had only started 10 minutes ago so couldn’t tell me a... Voir plus

À propos de l'entreprise

  1. Service de taxi

Écrit par l'entreprise

Taxi and Airport Transfer Specialist, based in Basildon but servicing Essex


Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

109 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,8

Tous les avis

(109)

13 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great reliable service as always

Great reliable service as always, lovely driver to chat to! The app makes life so much easier

13 janvier 2025
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

Lynsey thank you. App is the way to go !

Noté 1 sur 5 étoiles

Rubbish sent a small car for 4 adults…

Rubbish sent a small car for 4 adults and 4 cases. Don't seem to have any brains

18 septembre 2024
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

Unfortunately sir, by your own admission and in your own words, you "had more luggage coming back, because you get more when you go away"!
Without conveying that to our office we were unaware or would have changed the vehicle or recommended a larger vehicle still, based on your increased luggage.

Noté 1 sur 5 étoiles

Drivers will mug you off.

Prepaid booking £30, journey normally comes to £23-26, driver's meter said it came to £24.20 but refused to give me change and claimed it was for his "Previous booking."

5 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

So efficient in helping to book journeys with multiple stop offs! Highly recommend :)

29 avril 2024
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

Bethan thank you for taking the time to leave an amazing 5 star review !

Noté 5 sur 5 étoiles

Professional and on time!

Booked an 8 seater vehicle to take us (Family of 5) to and from Gatwick Airport and was very impressed with the service delivered by A&B.

The driver Lee arrived on time, in a clean and presentable vehicle and helped load the luggage into the back of the vehicle too.

Nice reminders via email and SMS from A&B made the entire process reassuring and gave confidence that our Taxi was going to turn up.

Will use again!

21 décembre 2023
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

Ahmet thank you so much for leaving us an amazing review . Hope you had a great trip !

Noté 1 sur 5 étoiles

Just a nightmare

Staff on the phone always lie about the times, I pre order on the app and they still don’t turn up on time even if booked in advance, they’ll accept your booking and then cancel it too saying the driver thought it was his airport run, and they cancelled without notifying me, they tell you the driver is 5 minutes away when I can clearly see on the app they are 15 minutes away, I preordered to pick me up from the train station 30 minutes ago, it’s freezing cold and they do not care, they will then also charge you the extra night fee on top of your journey even though you’ve booked and they’ve not turned up and lied to you, I get these taxis virtually 4-5 times a week home and I’m friends with most of the drivers and I’ve noticed a lot of them have left, I’m not surprised by the way the company is, one told me they were working like 16 hour days and only made £100, awful company do not care at all, they called me back as well to say the driver was cancelling my second taxi was there any reason why (this has happened multiple times but this was the first time they’ve called me back to speak to me about their issue) I said no I’m still here waiting so I can go home it’s gone midnight and I’m a young girl on my own trying to get home from work and they were like oh okay, turns out the driver went to the wrong place as well on top of this, just very annoying, absolutely no point in pre booking with them

26 novembre 2023
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

Good Afternoon,

Having looked in to this matter I can see that you were unfortunately kept waiting longer than normal. This was due to an increase in demand on the evening following a large Christmas booking. At no point was your booking cancelled. I do apologise for the wait you incurred.

The meter is time controlled and the extra night rate is automatically applied on bookings after midnight, as your booking was for 0010, this would have been applied as default and not added. The majority of your bookings are before midnight so the charge would not be applicable.

You are a valued customer of ours and since 01/11/23 you have used us 18 times, of which we have been early or on time for 16 bookings.

As a good will gesture, we have credited your app with a digital voucher to use off your next journey.

Noté 5 sur 5 étoiles

Great service

The driver was on time, helpful and the vehicle was clean. Would use this company again

12 septembre 2023
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

Barry thank you for taking the time to leave a review ! We really appreciate it

Noté 1 sur 5 étoiles

The taxi driver tried to take me the…

The taxi driver tried to take me the long way around because i had a bit to drink and im really not happy my father used to work for this company and I feel disrespected and im appalled by the behaviour of this drive as I tried to get out the taxi respectfully and pay as I was already angry ge tried to follow me home and I felt very unsafe and attacked I got in a taxi from the taxi rank at 4.35am I was appalled by his behaviour he wouldn't even let me leave the taxi as he followed me and made me feel more uncomfortable. I am very disastrout by this.

2 septembre 2023
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

Nicole can you please provide information regarding this trip . We have had a look out our jobs within an hour of your stated experience and unfortunately can’t find anything that could match your information. You did state that you got your journey from a rank which would not be our company as all our journeys have to be pre booked.

Noté 1 sur 5 étoiles

Do not value customers

I have used this company almost daily for 7 years. They recently charged me 7.50 wait charge for a car that arrived earlier that the time it was booked for. I emailed to query and was ignored. Customer lost

I did not leave the driver waiting! Absolute cheek! When I ordered my cab the app told me that there was a half hour wait and my cab would arrive at 22:21

This was the exact time my train would arrive at shenfield, so I booked the cab. I didn't want to wait for a half hour alone at night

The app continued to reflect that my cab would arrive at 22:21. I have a screenshot 

The cab then arrived early despite the app saying it would still arrive at 22:21. I contacted the driver to explain. I called him he did not call me. I recieved another call after this from a woman. I tried to explain to her and she hung up

I then got in the cab at approx 22:23

I understand that the driver was waiting but this was not due to my booking as I got in the cab at the time it had been booked for.

24 août 2023
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

Thank you for the feedback . Can you please provide us with further information regarding this incident so that we can look into this matter for you. Our systems are not set up in any way that would charge a customer waiting time for being early. Waiting time is only calculated for our drivers time after the booking time.

Sarah I have looked at the job which you booked for asap you unfortunately did incur waiting charge as you kept the driver waiting for 20 mins after he arrived and messages were sent to you.

Sarah this has happened because you mad an asap booking when this happens we try everything to get to you as quick as we can . We will send you an electronic voucher for £10.00 to compensate you. Can we please ask in future to pre book for your required time and this will not happen again. We hope you give us another try to be your choice.

Sarah you should of received a text message with the £10 Voucher.

Noté 1 sur 5 étoiles

Very rude ignorant staff

Very rude ignorant staff
Do the absolute least to give a service

21 août 2023
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

Can you please provide details of your journey so that we can look into your experience for you. We take customer service very seriously and every part of our operation is recorded so that we can avoid issues and further improve our levels of service. Thank you

Noté 5 sur 5 étoiles

I am happy to give the A&B taxis a 5…

I am happy to give the A&B taxis a 5 stars rate. I was worried after reading some of the bad reviews, but my experience has been wonderful. Communication with the office was fast and neat, the person at the office gave me all sort of facilities for the payment and our taxi driver was a great driver and he was fun and caring with us. He even gave us a quick tour entering our town to let us know where everything was!! I understand some people may have had bad experiences but I am very happy to have followed my heart and used A&B Taxi. I will keep on doing it, no doubt.

14 août 2023
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

Isabel thank you so much for taking the time to tell others of your positive experience of using our company !

Noté 1 sur 5 étoiles

This is not the first time that I have…

This is not the first time that I have booked a taxi from this company and no taxi has turned up and they claimed there was no booking despite 2 calls

29 juillet 2023
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

Ian please email your mobile number and time of bookings so we can look into this matter for you. Please send to info@abtaxis.co.uk so that our customer service team can look at this matter. Thank you

Noté 1 sur 5 étoiles

Avoid using A-B

Booked a taxi at 7am for 7.40am, bear in mind thats 40 minutes notice. Now 25 minutes late to work.
Office manager was as helpful as a chocolate teapot; absoultely useless.
Put your money elsewhere.

19 janvier 2023
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

HI Perry, can you let us know where you booked from as can't find a booking in your name. We'll get this looked into

Noté 5 sur 5 étoiles

Fab Taxi Firm

Always use A&B taxis for my trip around town and to airports. Will NOT use anyone else

4 janvier 2023
Avis spontané
Logo de A & B Taxis

Réponse de A & B Taxis

Del thank you so much for leaving us an excellent review !

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus