Accessories Warehouse Avis 

I still haven't received my refund and i got told a week ago that my refund was going to be done,

i want my refund now its getting ridiculous!!!

I have left a 1-star review because I am now seeking a refund from Accessories Warehouse for my PS5 pre order (#1892). I have been patient and waited for communication from AW but have received none. I am unsure about the legitimacy of this site, I asked for proof that AW does have PS5 stock assigned to them but have seen nothing other than occasional Facebook posts with no evidence.

I understand that this company is run by one person and I am sure it is difficult but that does not mean that customers should suffer and be unsure after spending so much money. A one-man band is no way to run a business. I had faith in the company and gave it a chance but I’m not going to take the risk.

If my refund is processed swiftly I will change my 1-star review.

Patience is the key here and the fact it is run by one person who works tirelessly
at such a young age is admirable and the fact that Alexander managed to secure
the PS5 is made even more impressive over the fact that the big brand's don, 't have
any stock the website has all the things of a legitimate website such as company
code privacy policies in place, and a professional payments' system, and the company is
registered on companies house on the government's official website which shows the history
of the business and also shows it is not hidden behind an alias so I believe the bad
reviews are unfair and cripple the business and to leave bad reviews if you have
purchased the PS5 is extremely unfair for something that is not officially out yet
now admittedly I have read a review on here which is a bad one in short the item
arrived late which for that one particular customer wasn, 't good in all fairness but the point
I'm making the item arrived regarding saying this company is a scam to me that is not the case
as many people from what I have read have received their money back so if this was a scam
I would assume Alexander would take all the pre-orders or sell as much stock then take the money
and run but then again when you're face is out there on Facebook and the details of the company
are registered all over company sites and more importantly as mentioned early the government site
as Alexander stated he his a one-man team so naturally waiting for responses is going to take time
and to be working at the same time and also looking to get the stock in for customers in these
testing times you can see why patience is needed in these circumstances.

A suggestion for the company would be posting more updates
as a little assurance can go a long way :)

I look forward to receiving my ps5

Was so panicked by some of the reviews that i instantly wanted my order cancelling removed my previous review due to it being totally wrong it’s clearly one man doing everything just waiting on my refund to come through now from the order being cancelled hopefully it won’t be too much longer

**Please do not listen to negative reviews**

This company is no where near a scam. It is run by one man and has been overwhelmed by the amount of emails and messages he has received considering it’s a PS5 and of course many will have questions about it. Give the man a chance. Has been nothing but helpful towards me when I had queries and has been nothing but supportive. I eagerly await the PS5 and can’t wait to show the doubters when it arrives :) Great job Alexander!

People are review bombing this site but this is due to people expecting things straight away I had a good experience here and he gave me a refund 2-3 days after asking people just need to be more patient

I ordered a PS5 to secure a console for Christmas. This is a first time ordering from this website however I don't feel like it is a scam from the positive reviews. I also send the owner an email which I haven't heard back from because I totally understand that he runs the business on his own. People just don't have patience anymore I trust this website call it intuition just give the man a chance.

Updated review:

First I apologise to the seller for leaving a negative review earlier..


I preordered PS5 and I just got too worried when I see some negative reviews and some people saying that it is fake and scam!
So I asked him to cancel my preorder of PS5 and he just did quickly. The cancellation was smooth and easy, which prove that it is a genuine business. And that is all I wanted, so I am giving 5* for the service.

Do not look to the negative reviews. And If you can't be patient (like myself) I advice you not to order from new business.

This website is a scam. I preordered the PS5 and my money was taken immediately. I've tried multiple times to contact this website to cancel the order and get a refund and it has been radio silent for over a month now.

I've already contacted my bank and have filed a claim. everyone needs to stay away form this website.

Can I just say to people to think before posting a negative review.

This is a brand new company and a one man band, who does not need the negative publicity.

I had a PS5 ordered through Very from 25th September... They cancelled my order in error and cannot reinstate this... Disgusted with them to be fair.

However, Alexander has been brilliant. I placed my order yesterday and send him an instant message through Facebook. He replied promptly guaranteeing that I will have my PS5 before Christmas... Which is magnificent.

Pleae think people before posting a negative post... This is a startup company in these difficult times... Send him a message through Facebook and he will respond quickly. He advised he is getting 2000 emails a day, and a a one man operation, that is impossible to get replies out quickly.

Amazing customer service so far. Very impressed with being able to deal with a business owner so directly. We will definitely be ordering from AW again in the future!
People seem to expect everything immediately, at bargain prices and have teams of contact and admin support for every query going, it was lovely to be able to order online, have direct communications with the owner and now I can just sit tight and wait for the delivery.
Anyone getting uptight about not having every little question answered within minutes should take a moment to think about what that expectation means to a small business. Remember your not lining the pockets of a millionaire or billionaire, but helping someone make a living doing something they love 😊

I think some comments made are very unfair. This is a one man band in effect. i found the best way to contact is through the facebook page rather than email. Doing so, the owner replies of an evening normally and is very helpful.
I definitely think people need more patience and you will be dealt with by a very helpful individual

Kind friendly and fantastic customer service. A star service 100% recommend

Genuine part, no hassle and a speedy service. What more could you ask for?!

Will definitely be the go to shop when needed.

I placed an order with Accessories Warehouse and later had to cancel it. Having read some of the reviews here I was worried that I was in for an uphill struggle.

Happily the customer service I received was excellent. The order was cancelled and my money refunded within a couple of days.

I will definitely use this company again.

Excellent Service from Accessories Warehouse. This company needs more honest reviews like mine. The owner has been excellent in responding to emails from me and I think that this company needs the support and honesty it deserves. Don’t be put off by the negative reviews on this site because if that was the case then Amazon would never sell another item as their reviews are bad. I will be glad to support and purchase more from here in the coming months.

Looks really nice not had chance to check it out yet as it’s a Xmas present for my son excellent delivery tho xx

Quick delivery time and genuine follow up email which was appreciated.
This has given me a good feeling that if there are any issues with the product i am dealing with real genuine people who will be happy to assist

Lots of negative reviews so i wanted to share my positive experience.

I pre-ordered a PS5 for my other half, unaware he had managed to order one elsewhere himself. It was only after ordering that i read all the negative reviews and was concerned i may have been scammed and would not get a refund. I emailed to cancel my order but didnt get a reply (again, this worried me as i had read other people's comments that communication is very poor).

However, i found the Facebook page and upon reading through the owners posts, i got a feeling he is a genuine guy, trying to run a business on his own and struggling to keep up with demand/messages. I messaged the FB page to cancel my order and request a refund and got a reply the same evening confirming it had been cancelled and my money refunded. Took about 4 working days and the money was back in my bank.

We live in a world where people expect things immediately. I believe most of these negative comments come from people who arent willing to be patient. Although i havent received anything from this business as i cancelled my order, i was completely satisifed with how things were dealt with and will be ordering from here in the future.

I ordered a PlayStation 5 on the 24th September there was 20 available and I paid in full. I then seen all the bad reviews saying it was a scam after making my order and instantly emailed the company on the 28th September to cancel my order as I was put off by the bad reviews. I was emailed back within 2 hours with a cancellation email explaining to me it could take up to, 3 to 5 working days for a refund but within 2 days of cancelling the money was back in my account today the 30th, solved very quickly. So now I am devastated because I believed the reviews I have no PlayStation 5 and now I know he is a trusted seller I feel bad for cancelling my order and hope no one else thinks the same as I did as this company is very professional and trustworthy. Thank you for the fast service Alex 👍🏼 All the best for your business in the future.