Accessories Warehouse Avis 

Pre-ordered a console and received it as the date specified. Great job from warehouse accessories.

Great service and delivered on time.

Total scam, stealing money for items that they do not have. Tried phoning and emailing several times and no reply. If I lived closer I would be making a visit, complete joke of a so called company.

If I could give this company zero stars I would I ordered my PlayStation on September 24th and still have not had it I have emailed them several times still no email back off of them worst company I have felt with the whole reason of pre ordering things is to get them on the release date

Amazing communication all way through sale. Thank you

After several calls and mails with no answer I was able to reach them via site tawkbot and canceled my PS5 pre-order #1475 placed on 23 of September because of the negative reviews here and no communication on a simple shipping upgrade request.
Now I am sorry...

Edit: I've just stumbled across their Facebook page where they explain the orders might get fulfilled before Christmas. Fingers crossed.

My order is #1470, a PS5.

I saw them advertise they had stock... I placed the order and the £360 was taken out of my account on Sept 23rd.

Nothing has been delivered and there has been no response to my queries.

I tried to be good and support a small business, but now I'm losing out. It seems I'm not the only one.

Just recieved my ps5 order. Absolutely over the moon! Ordered back in September quite early on and came today, no problems no issues and were completely honest with me throughout the time I waited when I messaged them about my order on facebook messenger. Will definitely be ordering from here again from now on, they managed to furfill something the bigger conpanies couldn't do so completely recommended and can't thank them enough!

Exactly the same issue what an absolute joke I want my money back and ASAP. We deserve compensating for this and I will be taking this one hell of a step further absolute cowboys. Answers now !!!

Taken money from my bank account no reapplying back to me, rang numerous times, goes to voicemail, very poor company not yet heard from them about my console think it's all a scam, time to call the police and go sort it with my bank

I have pre ordered a PlayStation 5 and was after some more information. I’ve sent 4-5 emails and all of which have been ignored over a 2 week period.

Now I appreciate this company is a “one man band” however I highly doubt they receive thousands of emails a day considering you are only a small business.

It is unacceptable that I still haven’t received a reply.

If I don’t receive a reply within the next 2-3 working days I will be contacting my bank to proceed with a claim for the money back.

Absolutely shocking service, the one man band running the company excuse for late replies just doesn’t wash with me. You can reply to your customers. Clear some emails and you’ll find it easier for you to manage. All the emails you receive will only be regarding the lack of information surrounding their orders and being left in the lurch with no solid form of contact. Simple copy and paste job to your customers to let them all know the same information.

The lack of contact methods really impacts customer confidence and I wish I would of shopped elsewhere now.

It’s purposely hard to contact this company and that is intentional so that you can’t cancel your order and instead sit and hope it turns up.

Pre ordered a PS5 on September 23rd. #1438
Will not answer phone calls or emails after trying numerous times, i just want a refund now. Promising items he can not deliver and then ignoring paying customers.
Will never attempt to buy from this company again, absolutely atrocious, looks like a charge back with my bank is the only option left.

Useless! I preordered an Xbox Series S about a month before the release.... One the launch day I got an email saying I had been refunded. Not happy at all and will never order from them again. Don't do it!!

Thought I would ignore the reviews and give this company a chance, unfortunately that was a mistake. I ordered an xbox on October 12th and haven't heard a thing since my order confirmation. I have tried to contact then multiple times since Saturday (asking whether it would be delivered on 10th). Now I don't even know how to get hold of them to cancel my order.

There are a lot of reviews saying that this site is a scam and to be honest I don’t think the owner would go through so much effort to prove himself genuine if he wasn’t. From my understanding he is one man trying to run a business so it’s understandable that replies may be a bit slow - for anyone trying to contact I would suggest leaving a comment on one of the Facebook posts as I got a fast response through this and he was very helpful and clear- verifying exactly where he was getting his stock from and how he is able to offer pre orders where larger companies are not

I think Alexander should be given a chance and a bit of patience - it can’t be easy running a business at a time like this and he is obviously getting very high demand for consoles that (to be fair) aren’t even out yet.

I am leaving four stars at the moment as I don’t have that much to go by until I receive my order - after this I will be more than happy to give 5 stars and recommend this company to others

Yep I’ve had a reply and my Xbox should arrive in the next ten days

I’m not sure where to begin or even if it deserves the 1 star I’ve given it. Taking money from people, not answering any emails over the space of a 2 week period, no return of phone calls, or messenger requests and the live chat on the website...
I pre-ordered the Xbox series s for my son and of course he was eager to know when he would get it....the answer I’m left to presume is never, not if you order anything from this site. Luckily I ordered with my credit card so it’s now in dispute. If you check all the apologetic comments on Facebook it appears just for show, it lures you into buying to help out a small business. There’s promises of returning emails and messages but this never happens. I’m not saying do not order, I’m saying be very careful.

This is an updated review. I had preordered a PS5 from Accessories Warehouse a few weeks ago, and was billed immediately.
I then saw the bad reviews here and decided to cancel my order. Unfortunately, for myself and many others it seems, the merchant was unresponsive. After over a week's worth of contact requests I finally received a response but not from the owner/operator.

It appears they have brought on more staff now to handle customer care and communications. I got a response from Luke on Saturday (on Facebook Messenger) and we confirmed my cancellation at that time. I was given detailed information on the timeline for the cancellation (2-3 business days). On Sunday I received a text and an email confirming my cancellation and issued refund. And I received the refund yesterday.

The biggest issue I had was not knowing what was going on, worrying about whether I was getting scammed, and the lack of communication upfront was only compounding that.

Once Luke started communicating with me, and was very responsive throughout, I started to feel better about the whole thing.

They are now on the right track, and I have my money back. So now I'm changing my score from 1* to 4*

They said i was given a refund however i emailed to ask when i will receive the refund and whether they have issued it yet. No reply? Whats going on?

Alexander was very helpful, took a while to get back to me but he has explained that he is implementing new things so he can respond to customers in a speedy fashion.