I ordered something back in July 2023 and I'm still waiting!! I send emails every so often and I always get the same response... Your goods have been delivered, your tracking number will come up soon... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Pre ordered a PS5 on September 23rd. #1438 Will not answer phone calls or emails after trying numerous times, i just want a refund now. Promising items he can not deliver and then ignoring paying cu... Voir plus
L'entreprise a répondu
This small business has gotten a lot of abuse because of complications resulting from PS5 sales, by no fault of their own, which is evident from the many one-star ratings. It sucks that the mentione... Voir plus
Would be no stars if I could. Do not give any money whatsoever to this company. My 13 yr old son gave £462.32 for a Ps5 that never came. They stalled until after the 120 day limit for visa pass... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re one of the UK’s fastest growing gaming companies, aiming to make an impact in the gaming space - serving thousands of gamers across the UK. We believe that gamers are the backbone of this industry. Without them, we wouldn’t be able to do what we love each and every day. With competitive pricing, swift and free delivery on offer for hundreds of products, it’s our goal to make the thrill of games available to everyone in the easiest manner possible.
Coordonnées de contact
99 Wey Hill, GU27 1HT, Haslemere, Royaume-Uni
- 01403610618
- sales@accessorieswarehouseuk.com
- accessorieswarehouse.co.uk
2,1
Bas
265 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
These guys delivered their promise
These guys delivered their promise. I received my console yesterday and will have one happy child this Xmas. Thanks Luke and Alex for keeping me updated. You are both doing a great job during these stressful times you are experiencing. Thanks again would definitely recommend this company & will use you in the near future!!
4 décembre 2020
Réponse de Accessories Warehouse
Hi Paul,
I can only apologise for the delay in getting round to your email. I will send you an email now. In regards to delivery, I have taken a look into the order and you had to agree to the product warning before you could purchase the PlayStation 5 when you ordered on October 31st that your order may take until December 20th to be delivered. I will be in touch in a moment with the details for you.
Once again I do apologise.
Kind Regards,
Alexander Jeffery
Accessories Warehouse
Very quick on dispatching and delivery…
Very quick on dispatching and delivery was next day
3 décembre 2020
Ordered a ps5 never received it can't…
Ordered a ps5 in Oct never received it can't get hold of company after sending numerous emails
Had a reply with in an hr of sending review they are very apologetic perhaps I will give benefit of doubt
As they are working hard with just 2 employees
3 décembre 2020
Avis spontané
Réponse de Accessories Warehouse
Hi Anthony,
I am sorry you have not had a response to your emails. We are only a team of 2 at the moment working with increased demand during this period. I apologise profusely for this. If you could please send an email to sales@accessorieswarehouseuk.com with your order number I will deal with your email straight away.
Please note however in relation to the PlayStation 5 like all retailers we are struggling to get stock in from Sony fast enough. As we put on the product warning before customers purchased a PlayStation 5 from us we stated that all Console orders placed after September would be delivered by December 20th latest. We like all other retailers can only ship orders as fast as Sony can supply us.
Alexander Jeffery
Accessories Warehouse
I got my ps5 today with all the…
I got my ps5 today with all the problems sony and the big companies are having with the ps5s i was worried my order would not be fulfilled as this is only a small business but the lads at accessories warehouse done everything they could to secure my order and I couldn't be anymore grateful thanks again lads
3 décembre 2020
Avis spontané
Absolutely five stars service!
Absolutely five stars service!
No fuss at all.
Put my order in, got immediate confirmation and received it 4 days later by a reputable courier and very well packaged.
It may be a small company but it's honest and reliable.
I don't usually leave feedback for anything but after reading all the bad reviews I felt that they were really unfair and damaging and this seller doesn't deserve them.
Thank you AW! I will deal with you again!
3 décembre 2020
Received ps5 today thank you so…
Received ps5 today thank you so much.All these people saying his company is a scam just people have not got a clue will definitely be buying stuff from him
3 décembre 2020
Avis spontané
Rubbish
Rubbish. Pre ordered a pulse headset, was told I would be updated twice and have heard nothing since. The seller has now decided not to respond to me, I could have ordered the item from somewhere else and now I am left with no item and no where I can buy one from. Brilliant.
3 décembre 2020
Avis spontané
ordered on oct 17th and have been…
ordered on oct 17th and have been trying to cancel my order for weeks im getting no response from them ORDER #1784 if you see this please cancel my order and issues a refund
1 décembre 2020
Avis spontané
Réponse de Accessories Warehouse
Hi Brandon,
I am sorry to hear you did not get a response to your emails. We are currently working with only a team of 2 at the moment and we are struggling to keep up with demand coming into this festive period.
I have put through an order cancellation and a refund for you. I cannot apologise enough for the delay you have had in getting back to you, we are working on improving response times by hiring staff and streamlining our contact methods.
Once you have received a refund if you would change your review to show others that your refund has been received I would be very grateful.
Once again I cannot apologise enough.
Kind Regards,
Alexander Jeffery
Accessories Warehouse
PS5 purchase - easier than expected
I found this site, when I was looking for a PS5 and they were out of stock everywhere else. I took the plunge and only afterwards saw some of the reviews. I believe that this may be a small company (possibly only one person) and that's probably why they struggle with their communication, which would be my only criticism. I placed my order, got immediate confirmation and didn't hear anything until a day or so before release and I got an email saying my delivery was due on the same day as the release date. It wasn't clear whether it was the PS5 (because we'd done a lot of online orders due to lockdown) or whether it was from this company. I needn't have worried, as it was delivered on release date, packaged well and delivered by a reputable courier. I didn't think the lack of communication should detract from my feedback, although if I'd tried to make contact and hadn't got a reply, I could see why it would cause anxiety to other reviewers.
1 décembre 2020
First class service and very responsive…
First class service and very responsive to any queries that I had. honest and reliable company
1 décembre 2020
Overall disappoint and would 100% not recommend
Whilst initial communication was great since asking for a refund due to delay I. Shipping and being able to buy product elsewhere I have had nothing after a few attempts to request a refund. I have been left with no choice but to contact my bank and make enquires with trading standards. If anyone from accessories warehouse sees this year order number is 1605 and would like a refund.
28 novembre 2020
Avis spontané
Réponse de Accessories Warehouse
Hi Christopher,
I can see that your order was refunded on the 28th of November. If you are experiencing any issues at all please let us know either via our Facebook page or by emailing us at sales@accessorieswarehouseuk.com
Many Thanks
Alexander Jeffery
Accessories Warehouse
Can't praise enough
After reading all the negative reviews I was a bit apprehensive about the arrival of my pre ordered ps4
I needn't have worried arrived on time
Thanks for service
26 novembre 2020
I cannot get in touch regarding my pre…
I cannot get in touch regarding my pre order of my sons ps5 headphones I’ve called and email. PLEASE someone get in touch
25 novembre 2020
Avis spontané
Réponse de Accessories Warehouse
Hi Heather,
I cannot apologise enough for the delay you have endured. It is totally unacceptable on our part. For that I cannot apologise enough. We are currently working with only a team of 2 at the moment, with further staff hiring on the way. I have found your order on the system and I will be in touch tonight regarding your order.
Kind Regards,
Alexander Jeffery
Accessories Warehouse
Ordered PS5 CONSOLE on 21st Sept
Ordered PS5 CONSOLE on 21st Sept. Not received despite emailing and messaging numerous times. If there had been the decency of reply with an expectation it would have been something. Absolutely awful service and now asking credit card supplier to obtain a refund of the monies taken on day of order - order #1413
25 novembre 2020
Avis spontané
Réponse de Accessories Warehouse
Hi Mark,
I can see that you received your PlayStation 5 order yesterday on the 2nd of December. I apologise profusely for the delays in responding to your emails, we are running with only myself and one other at present. We are putting steps in place to improve response times and we will shortly be hiring additional staff before this Christmas trading period.
I hope you enjoy your new console and give us a chance to prove to you we have improved in the future.
Kind Regards,
Alexander Jeffery
Accessories Warehouse
I order and pays for PlayStation 5 on…
I order and pays for PlayStation 5 on 2nd November and I emails 3 days ago haven’t heard nothing?
25 novembre 2020
Avis spontané
I had an issue with the item
I had an issue with the item. I have contacted you about it. Not even an authentic reply come! But I’m still getting the review reminder email. So that’s my review:
Bad communication!
24 novembre 2020
Réponse de Accessories Warehouse
Hi Andi,
I am sorry to hear you have experienced an issue with an item sent out to you. I cannot apologise enough for the delay in getting back to you, we are working with only a team of 2 at the moment consisting of myself and one other. We are now putting in place steps to improve our communication based on customer feedback.
I have found your order on the system and will be in touch to help you with the issue you are experiencing.
Once again I cannot apologise enough,
Kind Regards,
Alexander Jeffery
Accessories Warehouse
Excellent customer service should get…
Excellent customer service should get my ps5 in early december if i do get my ps5 i will be your customer for life Alex ;)
23 novembre 2020
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.