Access PaySuite Avis 

This company is responsible for collecting payments for London Borough of Hillingdon for dropped kerb applications. I have tried to apply 5 times today and every single time when it gets to the payment method this companies page takes over the payment, stalls and then comes back with 'Service Unavailable please try later' Absolutely useless, no wonder councils are losing money when residents can't pay a bill!

Absolutely brilliant customer service from Eloise, Maria and Joe who went the extra mile to help us transition from Stripe to Access Paysuite. Could not fault the service in any way. Friendly, helpful and extremely organised in every way.

Excellent assistance getting format right for our main DD collections for the coming year

Highly responsive and user friendly.
Agent clearly understood system, what needed to be done to address issues and personally implemented necessary changes

Chloe Payne was absolutely fantastic, super helpful, knowledgeable and delivered a perfect outcome. 100% Fantastic experience

Further APS' UK Customer Support is extremely responsive and the Operators are knowledgeable and thorough.

Overall a great Service Provider

Not only is this platform a great tool and very straightforward to use the support we have received during the onboarding process has been excellent. From our very first meeting Eloise Bright and Joe Ashdown have provided an excellent level of service and customer care. They have made this transition smooth and have been on hand to answer all of our questions. We also managed to have a little fun along the way! A highly recommended company and team.

We were in a bit of a pickle, to finding ourselves off the ball from a company governance perspective.

Nothing was too much trouble and Bianca really did help us to re-align our approval processes and offer future training to get thing back on track.

Bianca has gone up and above what is expected from customer services. Over the last few days she has given training and resolved issues to take me to a high level of understanding of the system.
Many thanks

After going round in circles for what seemed like ages, now I've got in touch with Bianca she's been extremely helpful and efficient and I'm finally getting somewhere with my query.

Finally had a human being to talk to who took our issue seriously and helped re-establish acces to our portals. Als took note of the really poor differentiation Access make between their products and confusing names (such as Paysuite and Pay360 being the same thing.

Excellent Service from their Direct Debit service, we use an integration through the Rest API which was really easy to set-up. All documentation is clear and straight forward steps. We normally raise Support tickets due to data migration from another company we used to have the integration with and to explore capabilities of DDCMS. Ollie Denning in Support Service (and Staff in the Support Service Team) are always giving straight forward solutions and quick replies.

Zoltan Dukai was my contact and did everything that he was able to do to help with my strange problem, in that the 2FS verification code was not coming to my mobile number. All is now rectified and I am very grateful. Thank you.

A member of the customer success team was quick to respond, took time to understand my problem and got it sorted out first time

This was a daunting process with so much at stake with switching our Direct Debit partner. The fallout to any incoming payment delays was a worrying risk of switching to Access PaySuite.

Working with Jo to support us through the onboarding process quickly took away the stress and she assisted my Finance and Office Manager through the entire process, making it as painless as it could possibly be.

We're now onboarded, the payments have been coming in quicker and with less financial cost than we had with Go-Cardless. I couldn't recommend them more highly.

Quick, efficient and helpful resolution to my query from Zoltan Dukai

The agent I spoke with was knowledgeable and very helpful

Chloe. was absolutely brilliant.

I told her I have dyslexic. doesn't mean I am thick just struggle bit more than most.
felt very comfortable all the way through. she even made a special Template for me. best help I have experienced for years

I don't know who you are and who gave you access to my bank account, but it's clear that it's fraud. I've stolen the card and I'm going to file a complaint.

Always a pleasure to receive service assistance. Clear, precise and prompt. Highly recommended.