ACDC Sales & Lettings Avis 

Charlotte has been amazing from start to finish. She was extremely helpful and honest with us and kept us upto date with everything despite it being just days before Christmas.
We are very excited to be moving into our new home and so grateful that Charlotte has made it happen for us.

I have had a great experience using ACDC Lettings. The process was straight forward and Charlotte was really helpful with any queries regarding the property I was moving into and always fast at responding to any questions. Would highly recommend ACDC

Best Letting Agent I've ever used. Charlotte helped us get into our rental property in record time, following a disaster in our own home. She has been an absolute star, utterly professional, courteous and responsive, every step of the way. The usual hiccups have been handled efficiently and quickly. My family and I couldn't be happier with the service. Would absolutely recommend to tenants and landlords any day!

Sit up and take note people, look no further than ACDC lettings. They provide timely, attentive, upbeat service to customers, making sure your needs are met in both a positive and professional manner.
Dan has been friendly, professional and has delivered on all the promises he’s made. He has given me sound advice, got my contract sorted, checked out the tenants etc.
Charlotte has done such a comprehensive itinerary on my property, thereby giving me reassurance and peace of mind. She is a delightful engaging bundle and it’s impossible not to warm to her.
It’s so refreshing to meet and do business with these two people and they don’t charge the earth either.
I feel like I’ve not only given my property to a reliable and honest agency, I’ve also made new friends. Thanks to you both, you’re a credit to your profession and to society as a whole.

Dealt with Charlotte at ACDC. Managed to find tenants quickly. Ran the searches on them and have agreed a move in date before christmas. Was quick and stress free. Hoping to carry on having a good experience in the upcoming years.

Brilliant service provided. Being so far away from the property I am letting out through ACDC lettings they have made the whole process so easy and seamless and kept me informed with what was going on at all times. Can't recommend highly enough!

Great agency! Thanks to Charlotte we will have our home!!!!

Daniel and Charlotte have taken over letting our two properties.
Great communication whilst getting set up, and they found a tenant for us immediately!
Excellent service and can't fault them both.
Highly recommended! !

Yash Patel
Hi I got ACDC Lettings to manage my property I have been very satisfied with their service and they found the Tenent very quickly and let the property out quick as possible thanks to Daniel and Charlotte

Experience with ACDC Letting is basically the most stress free experience especially in the referencing options . straight forward , transparency . Oh Charlotte has good communication skills which makes rapport with her very effective ,easy,funny and concise .

I would just like to start by saying a big thank you to Charlotte in helping me find new tenants effectively and efficiently! The communication has been brilliant throughout from the team, plus having the app to see who has viewed the property along with the feedback is a massive plus. I would highly recommend ACDC and Charlotte in particular to manage any properties you may have to let.

Having dealt with Charlotte for the past few weeks, the service so far has been fantastic with speedy responses, resulting in finding a tenant quickly along with all the relevant reference checking for reassurance purposes. ACDC are also very knowledgeable and have answered any questions I have posed. I look forward to continuing working with them through the management of the property.

We've had a great experience with ACDC from start to finish. The communication was professional and prompt especially as my husband and I expressed an interest in our desired house and were looking to relocate.
We had a very helpful agent called Charlotte who kept us updated on the progression of our application throughout.

I have been really pleased with the level of customer service (great communication, personable and professional agents) and the value for money offered by this company. I would definitely recommend and intend to use them again in the future.

I am a landlord who instructed ACDC lettings to find a new tenant for my property. I found Charlotte and Daniel to be very professional and highly responsive. The whole process was easy and efficient. Would highly recommend.

I've been liaisoning with Charlotte to move into my new place, the communication and turn around has been a 100%. I'm a woman of do it the same day, and this is how ACDC worked. Keep the good work up!

Initially, I was loathe to write this review because ACDC is a relatively new online lettings agent; however, subsequent to discussions with friends, I have decided that it is important that landlords are aware of the potential dangers that they may place themselves in because of ACDC’s policy concerning the release of documents.

As a landlord, would you pay an (online) lettings agent in advance to rent out your property, provide rent guarantee, and a tenancy agreement WITHOUT HAVING FIRST been provided with (and given time to read) a written copy of (1) the terms of business, (2) the terms of the insurance company's rent guarantee, and (3) a copy of the AST?

If so, then you are taking a huge risk, and you should consider yourself a fool of landlord.

As a landlord, I contacted ACDC about 2 weeks ago with a view to letting a property, and I was ready to go ahead; however, there was a reluctance on behalf of Charlotte to provide me with any of the aforesaid documents prior to payment, i.e. I had to ‘sign on first’.

In the case of the tenancy agreement (AST), she stated that ACDC did not release the AST to potential landlords because of - plagiarism! Ha! Ha! Ha! Charlotte should know that ASTs are freely available on the internet for all to use, and the vast majority of lettings agents provide copies to their potential landlords prior to payment, for example Open Rent. I have a copy of their 18 page AST. I’m busy plagiarizing it now, Charlotte (joke).

Whilst the ASTs may not be the most important documents because, in the main, they are pretty much the same for standard 6 month ASTs, items (1) and (2) are of paramount importance. Once again, lettings agents, and insurance companies provide copies of these documents prior to any advance payment. For example, Allan Boswell Group provides a download of its rent guarantee policy wording.

ACDC’s site clearly states, 'Terms and conditions of business: We make sure that you have a copy of our operational guide.’ Yet, I was refused a written copy. Why was I refused? I can only conclude that there must be some major differences between the online description and the actual document that would be handed to me AFTER payment.

As it concerns document (2), this is definitely a document that landlords should be provided with in advance of payment: insurance companies are notorious for evading payment. If the landlord errs here, he will be seriously out of pocket. Who will you blame then, landlord? The lettings agent?

I do not say that ACDC is acting in an improper or illegal manner; I simply comment that this is not good business practice. If things go wrong, it will be the landlord that is out of pocket and possibly in a very difficult situation. As it concerns ACDC, they have covered their backs with a convenient on site disclaimer:

‘Please note: We are not a law firm or a substitute for a solicitor / lawyer. We would strongly suggest you to seek legal advice prior to using any legal documents, no liability or responsibility will be taken by our company whatsoever.’

IN THAT CASE - PROVIDE ALL DOCUMENTS BEFORE YOU TAKE THE LANDLORD’S MONEY.

I interacted mainly with Charlotte during the process of renting out my property. She was incredibly helpful and very responsive. It felt like nothing was ever too much trouble and the process moved really quickly. Would highly recommend ACDC for their competent level of attentive service.

ACDC have been great from the get-go, getting in touch with us early on being clear in their communications and being warm and open about the process. They accepted the fact that my family is unconventional and respected us as applicants.

Far and away the best part has been their personable and highly available service, provided to us by Charlotte, who was available to us via email, phone and text whenever we needed. We felt we had a strong and open line of communication and we felt as well informed as we could be. We were very impressed and are happy to be going forwards with renting a property managed by ACDC Lettings

Charlotte has managed my whole case. She has been fantastic, very professional, very quick and extremely knowledgeable.
I would highly recommend ACDC Letting from my experience so far.