I received 2 parcels out of the 3 that were due to be delivered. Unfortunately, the delivery person did not inform us that one of the parcels was missing because it had been damaged at the depot... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered 2 cases at weekend but get a response till Monday, understandable. However, by Wednesday my order is still waiting to be delivered! Worst than Temu for delivery especially if it's products... Voir plus
L'entreprise a répondu
Water tastes fine - am part way through 48 bottles - very drinkable and tentatively helping my acid reflux. Is it better than an antacid tablet? Jury’s out. Sports passes are rubbish though mainly tas... Voir plus
L'entreprise a répondu
The bottle makes bold claims – “supercharged to pH 9+” and “hydration to the next pH level” – but the reality is far less exciting. Yes, it’s slightly more alkaline than normal bottled water, a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Actiph Water is the UK's leading alkaline ionised water, helping you to charge up and achieve more every day. We take fresh Shropshire spring water, add a unique blend of electrolytes and then ionise by supercharging the water between platinum and titanium plates, removing sour tasting acidic ions and leaving a clean, smooth alkaline water that's bottled at pH 9.8. Actiph is available in 100% recyclable glass and PET bottles and, as part of our ongoing efforts to be a climate positive organisation, we've partnered with Ecologi to help offset our carbon footprint. As a result, we're planting a tree for every case sold in our online store (Actiph.Shop)! Drink Actiph. Be Active.
Coordonnées de contact
Royaume-Uni
- actiphwater.com
2,5
Bas
367 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Actiph Water
Thanks Callie - great to hear!
Outstanding service and fabulous water
Outstanding service, quality and water product great
18 mai 2023
Réponse de Actiph Water
Thanks so much, Sam!
I placed order and delivery was 2days…
I placed order and delivery was 2days later brilliant service 10/10.
9 mai 2023
Réponse de Actiph Water
Thanks Anita - so pleased to hear this!
Réponse de Actiph Water
Thank you!
Easy to order Quick delivery
Easy to order
Quick delivery and straight up to the top floor flat !😊
19 avril 2023
Réponse de Actiph Water
Thanks so much - we're thrilled to hear this!
Réponse de Actiph Water
Thanks Phillip - much appreciated!
Happy water lady
I'm not very good with technology & don't like ordering anything online - in case I press the wrong key etc. ?!
However I found the ordering of the Actiph water bottles very quick & easy indeed. I was pleasantly surprised by how quickly they arrived also.
Many thanks.
13 avril 2023
Réponse de Actiph Water
Thank you! We're thrilled to hear this.
Second Part of Order has still not…
Second Part of Order has still not arrived apparently good old DPD have lost it. Promised a replacement still waiting on it arriving. Funny I order another order and paid for that order and that has arrived already. A replacement order should be sent out as a priority poor customer service The replacement order has now arrived Damaged only 8 Bottles instead of 12 water in the box along with Glass all wrapped in DPD tape what a joke
12 avril 2023
Réponse de Actiph Water
Hi David, hope you're well and thank you for bringing this to our attention. We're so sorry to hear your replacement hasn't arrived yet. I've referred this to our fulfilment partner to check on the status of the order as (like you suggest) we'd have expected the replacement to arrive today as well, given that it would have been despatched around the same time as your second purchase. Rest assured, we will ensure it gets to you, even if we have to send yet another replacement! In the meantime, I've taken the liberty of refunding the missing case as a token of our apology for the inconvenience caused. Do let us know if we can do anything further to assist and please accept our sincerest apologies once again for the delay. All the best, The Actiph Team
Love the water
I really like the water and I think it’s a brand that should be more widely known and available all across supermarkets and shops. Giving 5 stars as I really love what you’re doing.
That said I do have an issue with the bottle sizes - would be great if you could consider offering 1.5-2L bottles and eventually even a large 10-15L bottle for water dispensers. It would make it hopefully less wasteful from a plastic use perspective (I get the ESG initiatives and recyclable bottles but still..) and also it would be more feasible for people to argue to employers to provide this water in office buildings, given it’s difficult to carry a bottle with us all the time that lasts the entire day at work.
22 mars 2023
Avis spontané
Réponse de Actiph Water
Thanks so much for this lovely review and for the really helpful feedback. We're constantly reviewing our products and love hearing what our consumers would like to see next from us. We will revisit the idea of a larger format and see if we can make it work. Thanks again for the suggestion! The Actiph Team
My water still hasn’t arrived.
21 mars 2023
Réponse de Actiph Water
Hi Shaneaqua, so sorry to hear this hasn't made it to you yet - thank you for flagging this to us. We can't see anything on the Yodel tracking to explain why this hasn't reached you yet, but have asked them for an explanation. We suspect this has been damaged in transit and not yet relayed to us. We've gone ahead and arranged a replacement to be sent to you asap; hopefully this should reach you before the end of the week. Please accept our sincere apologies once again for the inconvenience caused. If you need any further assistance, please contact hello@actiphwater.com and we'll endeavour to resolve this for you as quickly as possible. Thanks again and all the best, The Actiph Team
Réponse de Actiph Water
Hi Steven, thank you for this feedback and so sorry to hear your order still has not made it to you. It looks like you're already in touch with our customer service team who are trying to resolve this for you. It appears that your first order was damaged in transit and your replacement is with Yodel now, due to be delivered imminently. Please accept our sincerest apologies for the inconvenience caused. We expect more from our service and are really disappointed to hear you've had this experience. We're currently in the process of changing our fulfilment partners and improving our packaging to reduce breakages, so hopefully there will be a marked improvement, should you choose to order again. Apologies once again and thanks again for sharing this with us. All the best, The Actiph Team
Réponse de Actiph Water
Thank you!
The water is very expensive and a waste…
The water is very expensive and a waste of plastick.
14 mars 2023
Réponse de Actiph Water
Sorry to hear this - thank you for this feedback. In case it helps, our bottles are 100% recyclable and, for every bottle we sell online, we fund the collection of 4 plastic bottles from developing coastal communities, helping to clean up waterways and provide reliable employment for local workers. We also offer glass bottles in case you'd prefer those. Hope that helps and thanks again for this feedback.
Perfect customer service
Perfect customer service, polite professional and understanding. Quality product as always😍
14 mars 2023
Avis spontané
Réponse de Actiph Water
Thanks so much!!
Réponse de Actiph Water
Thanks Rachel! So pleased to hear it!
Amazing water can feel the difference…
Amazing water can feel the difference when drinking it also the monthly subscription is amazing can’t fault the company at all
1 mars 2023
Réponse de Actiph Water
Thanks Shakeel!
4 razor sharp broken glass bottles one case and case 2 3 razor sharp bottles broken recycling is paramount and glass has a price and flexible materials shocking no where to return broken bottles .
What I disliked and anixtey over was broken smashed bottles being delivered poorly packed and no crates to return glass bottles should be able keep these bottles but washed cleaned and refilled would be mind blow and green Eco brothers and sisters for true Masters and Mystics would be on it responsibility with delivery choice glass is the best but not with cardboard glass cuts through soft plastic and cardboard easy however I'd be tempted to buy more water with better quality shipping or traveling bottles no matter how far safe and common sense was lacking we all can do better if we care for others and environment. Sorry to complain love the water but travelling glass with expensive taste but package gave me anixtey and depression this should not happen hope managers and directors may want to please others and avoid harsh shipping should be easier crates would of been great even recyclable ♻️ crate can reclaim crates from closing down companies not chemical crates but beer or other clean sorry I've had harsh mental health and being holistic therapist had harder lessons than most ! I hope my experience has high lightend the truth and you made my experience confusing but most interesting 🤔 we need to explore Alchemy love it bow out !
19 février 2023
Réponse de Actiph Water
Hi Derrick, thanks for flagging this to us and so sorry to hear your order arrived in such poor condition. We have flagged this to our fulfilment partner as we expect a lot more from our delivery service and are truly sorry that you had this experience. We are currently in the process of changing both our delivery packaging and our fulfilment partner to reduce these issues in the future and hope to have this implemented by the end of the month. Please accept our sincere apologies once again and thank you for sharing this feedback. All the best, The Actiph Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.