Actiph Water Avis 

I received 2 parcels out of the 3 that were due to be delivered. Unfortunately, the delivery person did not inform us that one of the parcels was missing because it had been damaged at the depot. I only became aware of this after I approached him just as he was about to drive off and asked about the missing parcel.

I was told that a replacement would be delivered the following day. However, it has now been three days and I still have not received the missing parcel or any update regarding its delivery.

I appreciate that delivery services may operate differently over the weekend and that there may be some delays compared with weekdays. However, I still expect at the very least to be contacted with an update. I have also contacted your customer service team twice via email regarding this matter, but unfortunately, I have not received a response to either email.

I would appreciate it if you could please look into this as a matter of urgency and confirm when I can expect the missing parcel to be delivered.

Customer service is - 1 ⭐️
Don’t bother emailing them. They’ll ghost you.

Amazing stuff 🤩

Ordered 330ml and 750 ml glass bottled water. Only received the 330ml. Can't phone them. They're not replying to my emails. Will not be ordering again!

my second review here I will leave original up for transparency - they really have not sorted out speed / response and yesterday my wife expected 3 cases and we received 2 - will be looking now to but elsewhere poor poor poor

Ordered 2 cases at weekend but get a response till Monday, understandable.
However, by Wednesday my order is still waiting to be delivered!
Worst than Temu for delivery especially if it's products within the UK!
I've ordered things much bulkier and it usually arrives by next working day FREE!
Glad I didn't prescribe......

I placed a very large order of 30 cases and was informed that the pallet delivery was due on 29 June. The delivery has still not arrived. This has been very inconvenient, especially given the size of the order, and I expected better communication and a clearer update from ACTIPH. I would like this resolved promptly and for ACTIPH to improve how they communicate delays on large deliveries.

Broken bit of glass, in multiple pieces when opening it. Hoping my puppy didn't swallow any glass pieces, I have been removing.

Glad to sent this back for you to investigate etc. First I shall contact Trade and Standards before giving it to Actiph.
Never experienced this before, thank God i did not put it my mouth of as I would be drinking pieces of glass.

Every time I screw the lid back on, I can feel the tiny particles of glass. Apologies the refund was mentioned via email.

Am I the first ro experience this dangerous dilemma? Actiph never mentioned refund, just ro sent i back. I had to ask do they lie on Trust Pilot?
Ordered 750ml with broken glass around the rim and was refunded for the 330mls.

Interesting and no mention of checking the glass for inspection. Very interesting. I must not have a choice, to contact Trade & Standards. Highly interesting indeed.

-Too many cooks, spoil the brothe'. All good

Yesterday's email:-

Thank you for your reply.
Please accept our sincere apologies for this.

We would like to arrange a collection of the order you have received for us to investigate the bottles for faults.
Please confirm the best date for you for us to arrange the collection. We would be looking at Wednesday 24th June the earliest.

We would also refund you in full and as requested, we will be happy to cancel the subscription for immediate effect.
Once again, we are very sorry for any inconvenience caused.

We look forward to your reply.

Yours sincerely,

Tracy & The Actiph Team

Started drinking this water from the plastic bottles in the shops and then found out they come in glass bottles, so I ordered a case of 12 which arrived with no issues regarding delivery.
Decided to subscribe and from the very 1st delivery there has been issues! Packages arriving with damaged bottles resulting in water leakage in the box, not receiving my deliveries for around 2 weeks due to issues with the courier they use WHICH they should change as all my issues have come from the delivery side! The last straw was my last package being damaged in transit (AGAIN!) so had to further wait for a new package being sent out resulting in further delays which I then had to chase up because the courier they use is well-known for bad service! Decided to cancel because too many issues over such a short space of time (3 months) is a joke!

Edit: After reading through others experiences, it seems the common denominator regarding the issues is the courier service they use. Change the courier and i'll gladly reactivate my subscription!

Hi I have ordered many times from this company with no problem until now, I ordered 24 600ml bottles of water and 12 cans of lemon and lime I recieved the water on Friday at 4-36 pm but no lemon and lime drinks but recieved an email after 11pm on Friday stating that the order would be delivered by 11th still nothing , I have emailed actiph six or seven times without a reply, when u check water order number it is saying delivered which is correct but the other order number saying we have it(yodel) still nothing, order number for water is JD0002231636141725 order number for lemon and lime is JD 0002231636141726 which says they have it and no word since, as I have paid for missing item ie cans I asked for a replacement from actiph or refund and heard absolutely nothing back

Wanted to try actiph water as I’ve heard very good things. My experience has been great! Delivery was fast came within 2 days of ordering. Finished my 12 pack and already made my second order. Thank you!

It's clean and refreshing most definitely, however, after some research and reading reviews, it would appear the marketing for this product is what gives it sales, due to the evolving age of information where societies are starting to see how made to purchase foods and drinks that damage out bodies overtime.
My point is I made one purchase after learning about micro plastics in water bottles, any bottles and packaging in again both food and water products and actiph is the only place I could find to buy glass bottled water from, so to understand the misleading benefits from this product due to higher claims of pH levels at the prices they sell at is upsetting. Truth is, water comes from the land that needs to be cleansed and packaged in best way for healthy beneficial human consumption so for a business to kindly collect, clean and package the water how it should be for humans but then mislead with marketing and sell over priced is upsetting. If use really cared for your customers health ' truth ' and fairness should of been at the forefront when establishing this business as clearly there's been steps in separate direction to other water brands as they do know what other water brands are really selling, therefore, I feel the marketing should of been slightly altered focusing more on the water being glassed bottled rather than it has health benefits. Having said that, the water is really refreshing, taste great and clean however, surely we can work on the price for the customers here due to this forever increasing challenging financial crisis for us all.

Thanks Danny Putman.

The water is really good. I had a problem with deliveries, I wrote to them, no response. I canceled my subscription and will not with them again. Change your manager who have somehow managed to bring you to rock bottom and then given you a shovel to start digging

The bottle makes bold claims – “supercharged to pH 9+” and “hydration to the next pH level” – but the reality is far less exciting.

Yes, it’s slightly more alkaline than normal bottled water, and it contains a sprinkle of electrolytes, but the amounts are tiny compared to what you’d get from food or a proper sports drink. Your body also regulates its own pH tightly, so drinking this won’t make you “more alkaline” or give you extra energy.

What you are really buying is well-marketed British spring water in a recyclable bottle. It’s safe and perfectly fine to drink, but don’t expect miracles – hydration is hydration, whether the label says pH 7.5 or 9+.

Good product, overhyped marketing.

Can’t rate this enough!!
I’ve been drinking this for a few months now and my acid reflux has been so much better I’ve been on my medication for years after my gallbladder surgery
It’s helped no end 🤩

I recently had a frustrating experience with my Actiph Water deliveries due to issues with their delivery partner, Yodel. My orders were either delayed or mishandled, which was disappointing given how much I enjoy their product.

However, I want to commend Actiph Water's customer service team for stepping in and addressing the problem promptly. They were understanding, responsive, and took the necessary steps to resolve the issue. Their follow-up and commitment to ensuring customer satisfaction truly stood out.

Thanks to their support and proactive approach, my trust in Actiph Water has been fully restored. I’m pleased to say everything is now back on track and I’ll continue to enjoy their refreshing alkaline water with confidence.

Great taste, clean, fresh, very smooth, evaporates off my tongue. Having experienced drinking 12 glass bottles I was surprised how easily I drank them, within just a few days, usually I struggle to drink this much water.

I'm currently waiting for my next delivery to arrive! 12 bottles every 2 weeks!....Since I ran out I've noticed my energy levels drop this week! So I'll be really interested to see if they pick up again when I'm back on it!...Hopefully my deliveries will be consistent

I'd also be interested to know who owns Shropshire Water and the surrounding local land. It's for this reason I avoid Buxton water!

Tastes fine but after drinking one can a day for about a week, which didn’t do anything for reflux in a short space of time, but did do something for my bowels! If you are sensitive to added minerals then this isn’t for you. Magnesium can make do this to me but thought was low enough in the water not to effect me, but it has. I will still drink just maybe one or two cans a week but won’t be buying again when I finish my current stock.

Water tastes fine - am part way through 48 bottles - very drinkable and tentatively helping my acid reflux. Is it better than an antacid tablet? Jury’s out. Sports passes are rubbish though mainly taster sessions that you’d typically get for free anyway and very limited options - but you only find this out after you’ve made the purchase, of course.

I ordered this as their Instagram advert quotes "no heartburn, no reflux"
So I've been drinking this constantly ordering a box of 24. And have experienced no improvement at all of my acid reflux sadly.
Taste is fine so I've been able to get through it but I've just paid £20 for water that tastes as good as my tap (which is filtered) and no other benefits. So I feel a bit stupid falling for the social media marketing.