Acupeo Avis 331

I was surprised to find the sensation is not what I 'd call a traditional vibration. It is far more than that in that the feeling produced is to block neck pains. My first use of the device seems promising so I will continue to use as advised.

This is my SECOND REVIEW! The first one was denied by Acupeo stating it does not belong to them. 😬

This worsen my neck pains on both sides…
This worsen my neck pains on both sides of my neck. I contacted the seller who has a Paris address via email; no customer service phone number.

I emailed them about this worsening neck issue from this product and asked them for return label. I will contact Paypal regarding this issue. And to add a note, this came in a flimsy packaging and the item is not durable , it is cheap. AVOID!

My acupeo tens massager stopped working properly and I have been trying to get a replacement and I’m getting nowhere. They obviously didn’t believe me when I said it wasn’t working properly and got me to send a video in with me holding my fingers down on the electrodes and I have received no acknowledgment that they’ve received it or a replacement and I keep trying to contact them and I keep getting cut off. Absolutely disgusting customer service.

I bought this Acupeo for my husband as he has problems with his neck and shoulder. He has found it very easy to use and feels relief at the time.

Excellent product good Company to deal with

Fast delivery and kept informed of progress.

I rhink its more, what would have made it better
Would have apprecated a usb charger, I haveny used it as no batteries came with it, so I have to get some. Not easy when mibility is poor and no one to get them for me,
Si when I get them I will let you know if its helpful, delivery time not to bad tho.

It really helps my left knee that pains me after walking. It is easy to use and an easy size to carry

It works very well, many thanks Robin Butler

They responded to my query about the delivery efficiently. The pads arrived and are working well

Won't give a refund even though it's unopened

Works well, good product. It would benefit from a remote control to allow individuals to operate when working on the back.

It has taken me a while to get the right mode , I had a bad experience as I had it on a thumping vibrate got a shock, I am now more comfortable with it and it has been very good for my arthritis in neck, I do think at my age 81 that a booklet with directions would help as I am pretty hopeless with tablet, haven't had tablet very long , I am very pleased now that I know a little more Thank you.

This massager did not work despite my following the instructions. The customer service reply was intermittent and not helpful. I asked for a replacement as a refund was refused. The customer helpline did not reply. There is no way to directly communicate with the company and no postal address to contact them. It has been a total waste of money. I would not recommend the neck massager nor the company. Extremely disappointed.

Did not have to wait to long for delivery.
Very interested to see all the things machine can do.
Only down side was the simple operation instructions that were in the box. Much better to download from the link that's in your email. More informative.
Have not used it yet so can't comment about results yet.

Do not waste your money.
Ordered this which I thought was from London but came from China and when arrived it appeared cheap and flimsy. Fortunately I had read a review that if you open the plastic bag you can’t return it so thankfully I didn’t open it but could tell it wasn’t good quality so I requested a refund. I had to send a video to prove I hadn’t opened the plastic bag which I did. They then said I could return it but I had to send it to PARIS at my own cost. They were very slow in replying to my emails.
Incidentally you can buy the same machine from Amazon for £10. Order from them at least you can return it.

I ordered the device together with extra pads. Package delivered did not contain the extra pads I had paid for. It has taken one month for them to rectify this, and like previous reviewers, I had to supply photographs of everything I had received including the packaging and I felt under suspicion throughout the process.
I use the device daily but would have appreciated more advice and better instructions.
I would not purchase from this company again as the customer service is absolutely awful.

I would like to return both items .they don't work .complete rubbish .stinging electric shocks so uncomfortable please send return address .pads unused .

Great product but absolutely not enough info as to how to get the best from it. No information on changing modes and what each mode offers. Nothing to explain the strength of each programme. However, now I have figured it out with the help if the website, I am happy.

Bought the massager and tried it but unfortunately it did not suit my heart condition? I immediately asked to return it and be refunded.
I received two messages. The first one ,they asked for a video of the massager and all other accessories outside the opened box, so they can allocate it to the correct department .
Once I sent the video I received the second message that they refused the return on the ground that the sealing bag was opened . I could not understand it how am I supposed to inspect and try the massager without taking it out of the sealing bag? They claimed there was a skin infection risk.
I think they are using the skin infection risk as an excuse for not to accept the return . It is quite obvious they can use disinfectant and clean it before re selling it.
I think they are untrustworthy and scam people . I would avoid them by all means.