Acupeo Avis 

Do not waste your money.
Ordered this which I thought was from London but came from China and when arrived it appeared cheap and flimsy. Fortunately I had read a review that if you open the plastic bag you can’t return it so thankfully I didn’t open it but could tell it wasn’t good quality so I requested a refund. I had to send a video to prove I hadn’t opened the plastic bag which I did. They then said I could return it but I had to send it to PARIS at my own cost. They were very slow in replying to my emails.
Incidentally you can buy the same machine from Amazon for £10. Order from them at least you can return it.

I ordered the device together with extra pads. Package delivered did not contain the extra pads I had paid for. It has taken one month for them to rectify this, and like previous reviewers, I had to supply photographs of everything I had received including the packaging and I felt under suspicion throughout the process.
I use the device daily but would have appreciated more advice and better instructions.
I would not purchase from this company again as the customer service is absolutely awful.

I would like to return both items .they don't work .complete rubbish .stinging electric shocks so uncomfortable please send return address .pads unused .

Great product but absolutely not enough info as to how to get the best from it. No information on changing modes and what each mode offers. Nothing to explain the strength of each programme. However, now I have figured it out with the help if the website, I am happy.

Bought the massager and tried it but unfortunately it did not suit my heart condition? I immediately asked to return it and be refunded.
I received two messages. The first one ,they asked for a video of the massager and all other accessories outside the opened box, so they can allocate it to the correct department .
Once I sent the video I received the second message that they refused the return on the ground that the sealing bag was opened . I could not understand it how am I supposed to inspect and try the massager without taking it out of the sealing bag? They claimed there was a skin infection risk.
I think they are using the skin infection risk as an excuse for not to accept the return . It is quite obvious they can use disinfectant and clean it before re selling it.
I think they are untrustworthy and scam people . I would avoid them by all means.

I purchased this acupeo massager just recently,have done a treatment every morning,
It's doing things for me and improving my cervical neck problems, good product and price I would recommend it without any problems

This review is for the Acupeo Pulse not the Collar which would appear to be out of stock/unavailable. I purchased it for neck pain. The device is very poorly made. The pads will not adhere to the neck (you would probably need superglue!) and one of the press studs on the pads where it is meant to click in would seem to be in the wrong place as it does not stay clicked shut. I would be very interested in learning the names of the physiotherapists who recommend it. I looks as though I am just going to have to put this down to experience as having read some of the other 1 star reviews refunds are impossible to obtain. They must be laughing all the way to the bank. I will have to purchase a Tens machine from a more reputable source on the High Street.

Poor manual/instructions in the box. And the information on line was not much better.

Eventually got it to work, so will see how ot progresses

Good product delivered in time
Thanks

The massager collar fits comfortably, it work's really well, and it does actually help with my damaged neck nerves and neck muscles. I'm so glad i purchased it

I had difficulty sourcing batteries & the basic instructions are vague. I had to go online to find out how to work it. Still experimenting with the different settings.

I’ve been trying to return this for over a week & you will not give me details for returns so I’m contacting my bank to reclaim monies

The process can be painful, like sharp electrical shocks.

Good service and excellent product.

It’s fantastic. Definitely helps relief pain in my neck. Use it daily for 15 minutes

I would have given a higher score, but the reason why I didn't is because I thought it was an electric rechargeable item not battery operated.

Be aware that this company does NOT provide refunds if the product has been opened. I will not purchase from them again.

Easy to order fast delivery lovely product works well

The item is not working correctly