Acupeo Avis 

Item not working. Despite sending e mails and video no refund or replacement has been offered. This is an.on going dispute but very poor customer service and no contact number. All via emails that take ages to respond .

I wouldn't have given any stars but you can't do that. I wouldn't touch this company with a bargepole. The product is unused, unpacked, still as arrived but I'm not paying to return it to France and although I accepted a £15.00 refund (disgrace), it's not been received. Rubbish to deal with

Untrustworthy company !!! Product rubbish and I can’t return it !!! Joke

I have been using for years, the same machine still working perfectly. Excellent company, excellent customer service.

Bought massager from Acupeo through Digital Commerce seeing advertised on YouTube paid by PayPal £39.99. Cancelled within hour when realised it wasn't item my wife wanted. They sent it anyway, I returned it straightaway via their courier upon delivery. Tried for refund through PayPal but case now closed. The company have item and payment. I have nothing. Beware!

as described and useful for pain relief

machine not working properly
request to return and refund my payment but they declined. Very disappointing

DON'T GO NEAR THIS COMPANY! An absolutely useless neck massager, mode and intensity buttons didn't work. In fact, I could hardly feel anything at all. No return address, no phone number and a contact form which does not allow me to enter my phone number in whatever format. All it does is say use correct format for phone number, I copied the way they show it on their site and guess what it's the wrong format! I want to return this item for a full refund, but it seems it isn't permitted.

Bought it for the wife who's been suffering with a bad neck for the last couple of months. Since she's been using the Acupeo neck tens machine she's stopped complaining! So it must be working well! PS: And my ears have stopped hurting too! Bonus!

This company have refused a refund on a neck massager which was bought for my husband. He passed away before he received it. Only the box was opened and I have given them photographic evidence of this. They are now saying that the bag was opened as the instructions were inside plastic bag. THEY WERE NOT. It is just another excuse not to refund me or accept the return. Avoid them like the plague.

This product is not fit for purpose.
Stings and nips, complete waste of money and now in the bin!
Would certainly not recommend!

Given the price I didn’t have high hopes, but to be fair, this is absolutely brilliant especially as it comes with a cable that has two pads on so you can further direct the electrical impulses to help with the pain.

Great product. Good value. Fast delivery. Good communications.

Received within the times quoted.
Appears well-made and functionality is good.

The company is genuine, my order was dealt with easily and delivery was prompt.
The prduct has given me lots of relief from my Spondylosis.

Ideal what I wanted

Your delivery courier obviously got the wrong address. I'm permanently in my home as I am disabled. Can you please find out who, was supposed to be delivering?

My husband has arthritis in his neck . And this has worked wonders for him.

Delivery on time. Device is easy to use, worth the money and give good relief for tense neck muscles before bedtime.