Quick delivery and nice and polite 2 men that put my bed together in no time very professional. Love the colour as well. I had only one issue but not marking down as I really think it was forgotten bu... Voir plus
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The bed is lovely in dark green velvet and good quality at a bargain price. It came a couple of weeks after ordering and the cheerful delivery guys were great. They installed everything including the... Voir plus
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The delivery service is 5 star & the assembly service is 5 star. The man who done both, he was lovely, pleasant & polite. The reason for the 4 star and not 5 is because the headboard is slightly... Voir plus
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Delivery was exactly when told. The customer service team have been excellent in answering my emails. Bed is beautiful. Thank you to you all.
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À propos de l'entreprise
Écrit par l'entreprise
At Adeline Waterson, we specialise in handcrafted bespoke beds and mattresses, helping customers across the UK create bedrooms that combine style, comfort, and practicality. With over 15 years of industry experience, we've crafted thousands of made-to-order beds, offering everything from luxurious upholstered bed frames and practical storage beds to premium mattresses designed for a great night's sleep. Every product is carefully made using quality materials and traditional craftsmanship to ensure lasting comfort and durability. We believe buying a bed should be simple and stress-free. That's why our friendly, knowledgeable team is on hand to help you choose the right style, size and fabric for your home, whether you're furnishing a master bedroom, guest room or a compact space that needs clever storage solutions. Customer satisfaction is at the heart of everything we do. From expert advice before you order to reliable delivery and dedicated after-sales support, we're committed to providing an exceptional experience from start to finish. As a business, we're also passionate about giving back. For every £100 you spend with us, we donate £1 to charities supporting underprivileged families and environmental initiatives across the UK, helping to make a positive impact in our communities. Whether you're looking for a statement bed, a bespoke design, or simply a better night's sleep, we're proud to offer quality products, outstanding value and service you can rely on. Thank you for choosing Adeline Waterson – we look forward to helping you transform your bedroom.
Coordonnées de contact
Royaume-Uni
- adelinewaterson.co.uk
4,3
Excellent
193 avis
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A répondu à 78 % de ses avis négatifs
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Very polite
14 octobre 2025
Réponse de Adeline Waterson
We’re pleased to hear you found our team very polite and had a positive experience.
Thank you for taking the time to leave your feedback.
The delivery drivers were awful!
The delivery drivers were awful!! We paid an extra £29.99 to have the old mattress removed which they refused to take then just dumped the new mattress in the hallway next to the old one. I rang them to ask if they would please take the new mattress upstairs for my mum who is over 60 & suffers with a bad back & to ask why they didn’t take the old mattress we’d paid to be taken & they where nothing but rude..
The people at the shop though were lovely very apologetic & refunded me £44.99
8 octobre 2025
Réponse de Adeline Waterson
We’re very sorry to hear about your experience with the delivery service, particularly the refusal to remove the old mattress and the handling of the new delivery. We completely understand how frustrating and disappointing this must have been.
We are also sorry to hear about the attitude you encountered when trying to resolve the issue. This is not the standard of service we expect from any of our delivery partners, and your comments will be taken very seriously and investigated.
We’re pleased to hear our in-store team were able to assist you, offer an apology, and issue a refund, but we fully appreciate this does not undo the inconvenience caused on the day.
Thank you for bringing this to our attention.
Very happy customer
Very happy customer. Ordered 2 double ottoman beds and they were delivered within a couple of days. No issue with delivery time. Beds are of high quality. Delivery driver Romi was on his own delivering and assembling both beds in a 3 storey house, hard work for 1 man but he was prompt and very polite while doing so. Thanks Romi 👍
7 octobre 2025
Avis spontané
Réponse de Adeline Waterson
We’re delighted to hear you’re a very happy customer and that both ottoman beds were delivered quickly and to a high standard.
It’s great to know you’re pleased with the quality of the beds and that everything went smoothly with the delivery and assembly. We will certainly pass your kind comments on to Romi, he will be very pleased to hear your feedback.
Thank you for taking the time to share your experience.
Excellent customer service
A few little bumps with delivery but they sorted it very quickly and professionally. Very happy with bed, great price and good customer service to sort out a minor issue
7 octobre 2025
Avis spontané
Réponse de Adeline Waterson
We’re pleased to hear that you’re very happy with your bed and found it to be great value.
We’re also glad the delivery issue was resolved quickly and professionally by our team, and we really appreciate your understanding.
Thank you for taking the time to share your feedback.
Great delivery driver
Despite the delivery time being notified just a little late, the delivery driver made up for that and more by his cheerful and very helpful attitude. Full marks to him. I have yet to install the headboard but it looks as advertised.
4 octobre 2025
Réponse de Adeline Waterson
We’re pleased to hear that despite the slight delay in delivery notification, the driver provided a cheerful and helpful service — we will be sure to pass on your kind comments to him.
It’s also great to know the headboard looks as advertised, and we hope you’re just as happy once it’s fully installed.
Thank you for taking the time to share your feedback.
Absolutely fantastic UK based and handmade
Absolutely fantastic British Made, small buisness with excellent communication from order to delivery.
Kept me updated every step of the way.
Less that a week turnaround for a pretty much bespoke bed.
The options of colours, styles, storage aswell as headboards footboard etc all to match.
Price is fairly priced. You can get cheaper elsewhere, but with limited options. Believe me I looked.
Very reasonably priced for such great quality.
4 octobre 2025
Avis spontané
Réponse de Adeline Waterson
We’re delighted to hear you had such a fantastic experience from order through to delivery.
It’s great to know you appreciated the communication throughout, the wide range of custom options, and the quick turnaround on your bed. We’re also pleased you feel the quality and overall service offered real value.
Thank you for taking the time to share such thoughtful feedback and for supporting our British-made products.
I was very satisfied your customer…
I was very satisfied your customer service delivery was excellent and amazing
4 octobre 2025
Réponse de Adeline Waterson
We’re delighted to hear you’re very satisfied with our service and that the delivery met your expectations.
Thank you for taking the time to leave your review.
Réponse de Adeline Waterson
We’re delighted to hear you’re very satisfied with our service and that the delivery met your expectations.
Thank you for taking the time to leave your review.
The item is exactly what was expected…
The item is exactly what was expected and very comfortable.
1 octobre 2025
Réponse de Adeline Waterson
We’re delighted to hear you’re very satisfied with our service and that the delivery met your expectations.
Thank you for taking the time to leave your review.
The quality of the divan beds is…
The quality of the divan beds is excellent – sturdy, comfortable, and stylish. Delivery was smooth and on time, and the customer service team was very helpful throughout the process. I’d highly recommend Adeline Waterson to anyone looking for great value and reliable service.
1 septembre 2025
Avis spontané
Réponse de Adeline Waterson
We’re delighted to hear you’re so pleased with the quality of your divan bed and that you found it sturdy, comfortable, and stylish.
It’s also great to know the delivery went smoothly and that our customer service team was helpful throughout your order.
Thank you for your recommendation and for taking the time to share your feedback.
I was excited of delivery service here…
I was excited of delivery service here because I know that it is not Irish strengths! I was happy for fast and well work into my house.
27 septembre 2025
Avis spontané
Réponse de Adeline Waterson
We’re pleased to hear you were happy with the fast delivery and the service provided on the day.
Thank you for taking the time to share your feedback, it is greatly appreciated.
Good quality...great communication fast…
Good quality...great communication fast delivery. Love the customer service
20 septembre 2025
Avis spontané
Réponse de Adeline Waterson
We’re pleased to hear you’re happy with the quality of your order and that communication and delivery were both quick and smooth.
It’s also great to know you’ve had a positive experience with our customer service team.
Thank you for taking the time to leave your feedback.
Great company to buy from
Good communication.
Plenty of personalisation options to choose from when designing my bed frame and mattress, reliable delivery that was reasonable timewise.
24 septembre 2025
Avis spontané
Réponse de Adeline Waterson
We’re delighted to hear you were pleased with the range of personalisation options available when designing your bed frame and mattress, and that the delivery met your expectations.
Thank you for taking the time to share your feedback, it is greatly appreciated.
Defected mattress. Faulty. Workmanship.
I did have a problem with a mattress purchased from this company, I contacted their customer service via live chat, explaining problem sent them photos, they admitted the mattress was defected and assured me they would resolve, they did this very quickly by instantly refunded purchase to my account, customer service was absolutely fantastic could not fault very helpful and friendly for this i have to give them 5 stars. this is my honest review. but i can’t say i would purchase from them again others may have better experience than i did
22 septembre 2025
Réponse de Adeline Waterson
We’re sorry to hear you experienced an issue with your mattress, but we’re really pleased that our customer service team were able to resolve this quickly for you and arrange a prompt refund.
It’s great to know you found the team helpful, friendly, and efficient throughout the process, and we really appreciate you taking the time to share your honest feedback and rating.
Thank you again for your review.
Fabulous service from start to finish
Fabulous service from start to finish. Mattress is super 👌
22 septembre 2025
Réponse de Adeline Waterson
We’re delighted to hear you had a fabulous experience from start to finish and that you’re happy with your mattress.
Thank you for taking the time to leave your review, it’s greatly appreciated.
Réponse de Adeline Waterson
We’re pleased to hear you’re happy with the quick delivery and that you’re enjoying the comfort and quality of your mattress.
Thank you for taking the time to leave your feedback.
Mattress
I'm very impressed the mattress is very thick and comfortable, a excellent price, I had a phone call to say when it was going to be delivered, delivery was on time, overall an excellent experience thank you
28 août 2025
Avis spontané
Réponse de Adeline Waterson
We’re delighted to hear you’re so impressed with your new mattress and that you’re finding it both thick and comfortable.
It’s great to know the delivery communication was clear and that everything arrived on time, making for an excellent overall experience.
Thank you for taking the time to share your feedback.
On time
On time, very professional, took our old mattress to be recycled. In and out within 10mins.
25 août 2025
Réponse de Adeline Waterson
We’re pleased to hear the delivery was punctual and carried out in a professional and efficient manner, and that the mattress recycling service was completed as arranged.
Thank you for taking the time to leave your feedback.
Love my new bed
11 août 2025
Avis spontané
Réponse de Adeline Waterson
We’re delighted to hear you love your new bed.
Thank you for taking the time to leave your feedback.
Oxford Double Mattress(4FT6)
Ordered the Oxford Double (4FT6) mattress on 29 July. It was delivered on time to the date I chose.
The delivery driver was pleasant and helpful.
I am thrilled with the quality, and appearance of this mattress. Very comfortable. An excellent product.
9 août 2025
Réponse de Adeline Waterson
We’re delighted to hear your Oxford Double mattress was delivered on your chosen date and that everything went smoothly with the delivery.
It’s great to know you’re thrilled with the quality, appearance, and comfort of your new mattress.
Thank you for taking the time to share your feedback.
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