Quick delivery and nice and polite 2 men that put my bed together in no time very professional. Love the colour as well. I had only one issue but not marking down as I really think it was forgotten bu... Voir plus
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The bed is lovely in dark green velvet and good quality at a bargain price. It came a couple of weeks after ordering and the cheerful delivery guys were great. They installed everything including the... Voir plus
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The delivery service is 5 star & the assembly service is 5 star. The man who done both, he was lovely, pleasant & polite. The reason for the 4 star and not 5 is because the headboard is slightly... Voir plus
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Delivery was exactly when told. The customer service team have been excellent in answering my emails. Bed is beautiful. Thank you to you all.
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À propos de l'entreprise
Écrit par l'entreprise
At Adeline Waterson, we specialise in handcrafted bespoke beds and mattresses, helping customers across the UK create bedrooms that combine style, comfort, and practicality. With over 15 years of industry experience, we've crafted thousands of made-to-order beds, offering everything from luxurious upholstered bed frames and practical storage beds to premium mattresses designed for a great night's sleep. Every product is carefully made using quality materials and traditional craftsmanship to ensure lasting comfort and durability. We believe buying a bed should be simple and stress-free. That's why our friendly, knowledgeable team is on hand to help you choose the right style, size and fabric for your home, whether you're furnishing a master bedroom, guest room or a compact space that needs clever storage solutions. Customer satisfaction is at the heart of everything we do. From expert advice before you order to reliable delivery and dedicated after-sales support, we're committed to providing an exceptional experience from start to finish. As a business, we're also passionate about giving back. For every £100 you spend with us, we donate £1 to charities supporting underprivileged families and environmental initiatives across the UK, helping to make a positive impact in our communities. Whether you're looking for a statement bed, a bespoke design, or simply a better night's sleep, we're proud to offer quality products, outstanding value and service you can rely on. Thank you for choosing Adeline Waterson – we look forward to helping you transform your bedroom.
Coordonnées de contact
Royaume-Uni
- adelinewaterson.co.uk
4,3
Excellent
193 avis
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A répondu à 78 % de ses avis négatifs
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very good to deal with the delivery…
very good to deal with the delivery driver was great and on time.Maid a phone call thay were very helpful.
17 août 2025
Réponse de Adeline Waterson
We’re pleased to hear you had a positive experience and that the delivery driver was punctual, helpful, and kept you informed with a call ahead of arrival.
Thank you for taking the time to share your feedback.
Great company
Great company
Wasn't happy with my mattress contacted the company and got a replacement the following week. This one is great quality will definitely last me a long time.I am very pleased.
I would recommend.
1 août 2025
Avis spontané
Réponse de Adeline Waterson
We’re delighted to hear your issue was resolved quickly and that the replacement mattress has met your expectations.
It’s great to know you’re pleased with the quality and comfort, and we really appreciate your recommendation.
Thank you for taking the time to share your experience.
Excellent choice to buy Mattress!!!!
Excellent choice to buy Mattress!!!!
My Order was handled very well. Communications was easy and seamless. I discovered that the old mattress recycling was not included in my payment so I contacted them immediately by email and phoned them the following day. They were courteous and very supportive.
Mattress was delivered on time by Kaiser who was very helpful and kind. He took the old mattress on the same day. Thank you very much.
Recycling of old mattress is hassle-free and lifted me off from worrying about it. SIX 🌟 STARS I WILL GIVE FOR THIS.
My choice of mattress was very good. The height (@ 10inches plus the pillow topper) was great and size is correct as advertised. I love it!!! I
I will recommend it to friends and relatives. I will buy again from Adeline Waterson when the other mattress is due for replacement.
My sincere thanks and appreciation for your excellent customer services good communication.
Maballa
6 août 2025
Réponse de Adeline Waterson
We’re delighted to hear your order was handled smoothly and that communication throughout was easy and seamless.
It’s great to know our team were able to quickly assist you regarding the recycling service and that everything was resolved for you. We’re also very pleased to hear your delivery experience with Kaiser was helpful and kind, and that the mattress and sizing are exactly as expected.
Thank you for your generous feedback, recommendation, and support, it is very much appreciated.
Good value for money
Great communication from driver, arrived well within the allotted time.
Somewhat surprised that it was deemed a one man job as he was struggling to manoeuvre the bed(s) and left a bit of a scratch on the wooden flooring. I had not noticed until after driver had left.
Very pleased with the bed, excellent value for money.
One star deducted for the scratch and the fact that the rubbish was not taken away. I understand this is company policy so no blame attached to the driver. In all other deliveries we have had for furniture and white goods payment for installation/set up has included removal of packaging.
9 août 2025
Avis spontané
Réponse de Adeline Waterson
We’re pleased to hear the delivery arrived within the allotted time and that you’re very happy with the bed and the value for money.
We’re sorry to hear about the scratch on your flooring and that the packaging was not removed. While we’re glad to note you found the driver professional, we fully understand how disappointing this would have been and appreciate you bringing it to our attention.
Your feedback regarding installation and packaging removal has been noted and will be shared with the relevant team for review.
Thank you for taking the time to leave your review.
My bed was delivered in the time given…
My bed was delivered in the time given and was put up in no time at all very pleased
9 août 2025
Réponse de Adeline Waterson
We’re pleased to hear your bed was delivered on time and assembled quickly for you.
It’s great to know you’re very happy with the service and your experience overall.
Thank you for taking the time to leave your feedback.
Built this bed frame today and it’s not…
Built this bed frame today and it’s not as pictured on the website.
Fabric is saggy on top of the bed frame and headboard has ‘feet’ which are not shown on the picture.
Whole bed looks like it’s on a slant.
6 août 2025
Réponse de Adeline Waterson
Thank you for taking the time to share your feedback, and we’re sorry to hear you’re not happy with the appearance of your bed frame.
We understand your concerns regarding the fabric finish, the headboard design, and the overall alignment once assembled. This is not the experience we aim to provide, and we appreciate you bringing these points to our attention.
We would like the opportunity to look into this further for you. Please contact our customer service team with your order details and, if possible, photos of the issue so we can assist you promptly.
Good range of products and options and…
Good range of products and options and also add on services such as assembly and also recycling of old items, that made a big difference. Ordering process was easy. Delivery updates and communication was spot on. Delivery and assembly persoannel were excellent and polite. Product as anticipated.
4 août 2025
Réponse de Adeline Waterson
We’re pleased to hear you found our range of products and additional services helpful, and that the ordering process was easy and straightforward for you.
It’s great to know the delivery updates were clear and that both the delivery and assembly teams provided a polite and professional service. We’re also glad the product met your expectations.
Thank you for taking the time to share your feedback.
Ottoman bed frame
Love the bed frame, looks great.
Noticed a couple of faults hence the 4 stars
Some of the screws in the ottoman base are not fixed properly and are right at the edge and not where they are suppose to be.
24 juillet 2025
Réponse de Adeline Waterson
We’re pleased to hear you love the look of your bed frame and that it looks great in your home.
We’re sorry to hear about the issue with the screws on the ottoman base. This is not the standard of quality we expect, and we appreciate you bringing it to our attention.
If you would like us to look into this further for you, please contact our customer service team with your order details so we can assist.
Good communication
Good communication, delivered on time, assembled quickly, only gripe I had was they left all the packaging.
Good business to deal with. Thankyou
24 juillet 2025
Réponse de Adeline Waterson
We’re pleased to hear you were happy with the communication, timely delivery, and quick assembly service.
We appreciate your feedback regarding the packaging and will ensure this is shared with the relevant team for review.
Thank you for taking the time to leave your review.
After a mix up in delivery the mattress…
After a mix up in delivery the mattress was delivered and you pay for what you get it’s a superior quality absolutely everything that is promised I would say without any doubt one of the best mattresses I have ever purchased if they can get over the slight mishap of mis communication about delivery 10 out 10 fro me highly recommended
10 juillet 2025
Réponse de Adeline Waterson
We’re delighted to hear you’re so pleased with the quality of your mattress and that it has exceeded your expectations.
We’re sorry again for the earlier delivery mix-up and any inconvenience caused, and we appreciate your understanding as this was resolved.
Thank you for your strong recommendation and for taking the time to share your feedback.
Above and beyond helpful - resulting in an amazing bed!
Although the original bed we'd ordered didn't make it up the stairs, as our stairs didn't play along, the staff at Adeline Waterson went above and beyond ro find a solution with us - we had a whole new bed delivered, which made it upstairs, which meets all our wants and needs.
A few months down the line, we're still delighted with our new bed - thanks so much!
19 mai 2025
Avis spontané
Réponse de Adeline Waterson
We’re delighted to hear that, despite the initial delivery challenge, our team were able to work with you to find a suitable solution and arrange a bed that could be successfully delivered and installed.
It’s great to know you’re still very happy with your new bed a few months on, and that it continues to meet your needs.
Thank you for taking the time to share your experience and kind feedback.
Great product, good servce
Bed as described
Kept me informed of everything, delivery all according to plan.
Would recommend!
25 juin 2025
Réponse de Adeline Waterson
We’re pleased to hear everything went according to plan and that you were kept well informed throughout your order and delivery.
It’s great to know the bed met your expectations and that you would recommend us.
Thank you for taking the time to leave your feedback.
Quality mattress
I purchased the Oxford Mattress from this company after reading the reviews. I was contacted the day after ordering to arrange a suitable delivery date and also received a message the day before with a four hour window and a telephone call on the day of delivery. Brilliant customer service. When the mattress arrived it exceeded my expectations. It is a quality mattress at an exceptional price, heavily discounted from the rrp. Very pleased and would definitely buy from this company again.
18 juin 2025
Réponse de Adeline Waterson
We’re delighted to hear your experience with us was so positive from start to finish.
It’s great to know the communication around your delivery was clear and timely, and that the Oxford Mattress has exceeded your expectations in both quality and value.
Thank you for taking the time to share your feedback and for your recommendation.
very competetive quick service
12 juin 2025
Réponse de Adeline Waterson
We’re pleased to hear you were happy with our competitive pricing and quick service.
Thank you for taking the time to leave your feedback.
Réponse de Adeline Waterson
We’re pleased to hear you found the ordering process easy and that delivery was completed within a good timeframe.
Thank you for taking the time to leave your feedback.
I brought the kingsize with drawers…
I brought the kingsize with drawers absolutely perfect, can not fault them at all they double check you have chose the right colour material, they keep you informed at all times ,& get to you on time extremely polite id recommend them all day long ....
27 mars 2025
Avis spontané
Réponse de Adeline Waterson
We’re delighted to hear you’re so pleased with your kingsize bed with drawers and that everything has met your expectations.
It’s great to know you appreciated the communication throughout the process and that the delivery team provided a polite and timely service.
Thank you for your recommendation and for taking the time to share your feedback.
Excellent customer service
Excellent customer service, within two days of ordering our purchase was delivered. Communication to delivery was first class and most important the item ordered was perfect. Thank you
15 mars 2025
Avis spontané
Réponse de Adeline Waterson
We’re delighted to hear your order was delivered so quickly and that you were happy with the communication throughout the process.
It’s great to know the item met your expectations and that you were pleased with the overall service.
Thank you for taking the time to share your feedback.
I couldn’t be happier with my mattress…
I couldn’t be happier with my mattress purchase from Adeline Waterson! Amazing comfort and excellent customer service.
19 décembre 2024
Réponse de Adeline Waterson
We’re delighted to hear you’re so happy with your mattress and that you’re enjoying the comfort it provides.
It’s also great to know you were pleased with our customer service throughout your experience.
Thank you for taking the time to share your feedback.
my bed arrived damaged
my bed arrived damaged, made a complaint had to wait 3 days for a replacement. They did sort this out but the inconvenience was not needed
5 novembre 2024
Avis spontané
Réponse de Adeline Waterson
We’re sorry to hear your bed arrived damaged and for the inconvenience this caused.
While we’re pleased our team were able to arrange a replacement within a few days, we fully understand that this delay was frustrating and not the experience you expected.
Thank you for taking the time to share your feedback.
Fantastic Company
Fantastic prices, fantastic product, quick and speedy delivery with amazing communication and the bed is perfect! Thank you so much. Very happy customer.
18 janvier 2025
Avis spontané
Réponse de Adeline Waterson
We’re delighted to hear you’re so happy with your experience and that you’re enjoying your new bed.
It’s great to know you were pleased with the price, communication, and speedy delivery, and that everything met your expectations.
Thank you for taking the time to share your feedback.
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