adidas Australia Avis 

Waited over 1 month to receive order. Now waiting over 2 months now for my refund.I am calling out this terrible customer care and service.Order number: AAU90757227 Return number:
7003857846. Still waiting…

After weeks of waiting on order emails ignored contacted adidas directly
Order still not sent but told they had to send it for me to return it then wait weeks for refund
DO NOT BUY ADIDAS ONLINE
ZERO CUSTOMER SERVICE ADVERTISED STOCK SOMETIMES NOT AVAILABLE JUST A DISASTER
Absolute incompetence

ZERO capacity of accurate inventory reflected at PoS, instead 12 business days without despatch to be told multiple times it’s in process, to then have entire order cancelled.

In-ability for part order of in-stock items to be despatched instead of entire order cancellation and refunded (after 12 business days of waiting)

NIL accurate internal, live communication channels between off-shore customer service team and Aus based warehouse operations.

Completely inaccurate delivery promises of Christmas delivery.

FALSE ADVERTISING, OVER PROMISING, MAJOR UNDER-DELIVERING. This is all I know Adidas for now. It’s a shame I actually liked their products, shame they don’t back it up. Or give a s**t about the customers at all.

Dodgy company. Wont accept gift card payments on sale items because it would cause adidas to "lose money". As if I didn't pay full price for the gift card in the first place? Customer service advice was to "wait a few days and pay full price for the item".

Absolutely terrible and shame on Adidas Australia. This is the second time they cancelled my order without explaining why the order was cancelled. I sent them 2 emails asking for the reason of cancellation and clarification and no one even cared responding to my email. I have now unsubscribed from their club and updates list and Adidas Australia is dead to me. Adidas used to be my favourite brand

It takes a lot for me to write a review.

I just wanted to express how disappointing this sites customer service and communication has been regarding my order delivery.

A week ago was supposed to be the day of delivery yet I have not even got a track and trace link?

Theses were gifts and I purchased them due to the date of delivery recorded before I checked out.

They make it difficult to contact let alone expecting them to respond. If they can’t provide a track and trace link for delivery at least provide a link for feedback so people affected like me can write a formal complaint.

Fulfilment efficiency is absolute pus! Ordered two weeks ago and still not shipped. Request for follow up and status update completely ignored.

Their 3PL fulfilment is not up to scratch, nor is their customer service. They are trading on their brand and bleeding people dry

Adidas Australia is pretty decent overall. They have a solid selection of gear and shoes, and some of their products are really good quality. But I found prices are a bit steep compared to other brands, and delivery times can be hit or miss. Customer service was okay — nothing to write home about. Good option if you want branded sportswear, but it’s not always worth paying premium.

I’m extremely disappointed with my recent experience with Adidas.

I placed an order on 3 November and was told on 5 November that my items were on the way. Then on 7 November, I received an email saying one of the T-shirts had been cancelled — which I accepted. But on 11 November, the same day I was expecting delivery, I got another email saying the shoes were cancelled too.

It took Adidas 8 days to realise items weren’t even in stock, and I only found out when I was expecting the package. These were meant to be a birthday gift for my son, and because of the poor communication, I had no time to find something else.

On top of that, I’ve only received a partial refund. I paid $118 in total ($50 voucher + $68 from my bank account), but I’ve only received $50.71 back. Now I’m left paying $67.29 for one discounted T-shirt. That’s completely unacceptable.

This whole process — delayed cancellations, incomplete refunds, and lack of transparency — has been a total letdown.
Very poor service, and sadly I’ll be thinking twice before buying from Adidas again.

Adidas has absolutely horrendous customer service. Worst ever should be ashamed. No response. International call centre who do not do what they say they will do. Avoid at all costs.

Purchased a pair from Oxford st flagship store, after 45 mins of trying to find sizes ect, only to discover when I got home that I was given two left feet!! Unbelievable incompetence from overstaffed store !!! Never again.

Purchased some shoes I needed for an event in two time, purchased some socks as well, which I didn’t really need. 8 days after I made the transaction, i received a email at approximately 7pm, saying they have cancelled one of my orders, when I looked, it was the shoes that had been cancelled and didn’t have them in stock!!!!! When I emailed them, I received a email, someone will contact me in 5-7 days…it says on the website said i couldn’t cancel online orders, and the socks, were still getting delivered… This is completely unacceptable, it should not be advertised if it’s not available and certainly shouldn’t take 8 days after taking my money to tell me. Now I have to pay to pay more as I don’t have the time to purchase anything online and be delivered. Never again will I use the online purchasing and don’t feel comfortable even buying adidas products after this experience

I will NEVER buy another Adidas product EVER again. The sizing is not at all close to accurate and Adidas have the worst customer service I have received in 40 years!
I have multiple Nike, Reebok, Vans etc. all in size US11. All fit the same. Adidas US11 isn't even close to fitting.
I used an Adidas gift card to buy them. I was told it could take up to 72 hours to receive a replacement gift card and was told there were no other options at all to organise replacement shoes. It has been 120 hours and when calling to follow up I was told that "they are out of stock of digital vouchers but cannot give me any timeframe". I just have to wait an undisclosed amount of time. I asked for ANY resolution whatsoever; offered to go to a store or receive a different form of reimbursement. The only answer - just keep waiting. I asked to speak to a supervisor - Wait up to 48 hours for one to call me.
Disgraceful excuse for a company.

Worst possible retail
experience not worthy of this brand. I ordered online 24 days ago and still - after 4 contacts - no-one can tell me where the items are NOR can give me a refund!
Pathetically criminal, steeling customers' pocket money! And how useless is the customer service team - particularly Berna - who can't help at all with anything.
Stay away from their national operations and online shopping

The most horrible one ever.
Purely disgusting.
Terrible customer service.
Such a shame for a company like Adidas to have to deal with a team like this.
They all should be fired RIGHT AWAY.

Absolutely DISGRACEFUL behaviour by adidas in Frankston....
Clearance items that you can clearly see the Clearance ticket under the new FULL MARK UP PRICE....
Didn't realise that a Clearance item goes back up to full price....
You've lost me now.....

Very poor customer service. Inaction from multiple people. I’ve been chasing follow up correspondence for 2 months following winning a prize from an online event. Still nothing

My experience wasn't bad but it wasn't good either

If I could no stars I would.

I placed an order on 9th September 2025 through the Adidas website, expecting a smooth and professional experience. Unfortunately, it was far from that.
After receiving no updates for several days, I had to follow up twice just to get basic information on when my order would be dispatched. There was no proactive communication from Adidas regarding any delays or issues.
Then, 10 days later, I was informed that the entire order had been cancelled—all because one item was out of stock. There was no option offered to ship the remaining items, no proper apology, and no attempt to resolve the issue or retain the order in any form.
This kind of customer service is incredibly disappointing, especially from a globally respected brand like Adidas. A single out-of-stock item should not result in the cancellation of an entire order, especially after such a long wait and multiple follow-ups.
Sadly, this experience has damaged my trust in Adidas. I hope the company takes real steps to improve its customer communication and order management processes. Until then, I’ll be reconsidering future purchases.