adidas Australia Avis 

I had a positive experience getting a free delivery in Melbourne within 2 days of the order & a couple of sneakers for a good price. Thank you :)

I ordered a pair of shoes via the online store. When they arrived, the box had the correct size written on them but the shoes themselves were the wrong size. I contacted their customer support who told me to return the item and they would issue a refund. 5 weeks after the shoes were delivered back to Adidas, I'm still waiting for my refund. Their official refund policy is 21 business days according to the agent or 28 days according to the website. Regardless, even according to those appalling SLAs, my refund is overdue. I've called them 5 times so far. Each time they promise the refund is coming and tell me just to wait. One agent attempted to issue a refund manually but apparently it was rejected by the finance team. I'm not sure on what grounds.

Given what's happened so far, I've asked to speak to a manager but they are always "in a meeting". I've asked for an email to confirm the refund will be issued but that can't be done. I've asked what their complaints process is and they don't have one. I threatened to raise a complaint through Consumer Affairs and the agent simply says OK.

Do NOT ever buy from the Adidas online shop. I wish I'd read reviews beforehand so I wouldn't have wasted my time and money, which I don't think I'll ever get back.

Absolutely awful! Ordered many items on 6/3 and items were never posted. I contacted customer service on 14/3 and they cancelled my order. Would never shop Adidas again.

Don't ever order from this company. Online store never sent product. After following up on where product was they didn't know what went wrong. Asked for refund and keep getting told it will take 48 hours for them to get back to me. 8 days later and 4 phone calls told the same thing. Still no refund. Very poor customer service and hard to understand on the phone.

Expect long time to see you money back when you do a refund. My returned item arrived in Adidas warehouse on 30th November 2022 and I only got my money back on 10th January 2023 after multiple follow up with their clueless offshore customer service team.

Their online system is an absolute dog breakfast.

So Adidas Australia, obviously know that their online retail is appalling, this has been going on for years now, you just have to read the reviews. Instead of recognising the weak link in the overall company functionality, they’re just letting it run and more to the point just don’t give a s***t!
Yes got excited about the sale, ordered a pair of kicks, 10 days later cancelled order, went to check out another pair, ordered, paid 8 days later cancelled order again even if it showed stock was available and 6 in the size still left. Pointless.

Purchased a duffel bag from their website, the sure days to expect 7-12 days delivery. On days 1-8 the status was order confirmed, awaiting dispatch from warehouse. On day 9 i received an email saying the order could not be fulfilled because it was out of stock (even tho the site said it was in stock) and I'd get a refund in 5 business days. Absolute waste of time, can't believe a company like adidas is so poor at order management.

Failed to deliver goods ordered in November in time for Christmas. Despite numerous contacts with their "help" desk and guarantee on several occasions and to "not worry" that my goods would arrive before Christmas, to then receive an email (which went to junk) on the 23rd of December that they would not be delivering in time. Adidas offered a 30% discount on my next order as compensation. Had to go out and run around on Christmas Eve to find all new presents for my kids. Their customer service is appalling and insulting, they just lie to get you off the call or chat

6 week wait for the order to actually be packed - unbelievable! Questioned on several occasions and they said they have people working 24/7 - hard to believe. Also returned part of the order which was received by them over a week ago and upon questioning why the refund couldn’t be processed right away like other online services, they said it takes up to 28 days! Won’t be using them again.

The worst customer service, the worst company you deal with, my order was delayed for 4 weeks , and one item was cancelled because not in stock
Not acceptable, call center they work from home and they have noise in the background, never will buy again from adidas

Abysmal customer service. Slow slow slow shipping times. I dont know what adidas have an eCommerce site when they clearly have zero interest in servicing it. Their facebook page is full of people who have been waiting weeks and months for their order to even leave the warehouse. And Adidas are IMPOSSIBLE to contact. Their only direct contact seems to be Facebook which they do not respond to.

Terrible customer service, avoid at all costs. Ordered 1 month ago, was assured it will be delivered by Christmas, then got an email saying it will be delivered by today, and now it is not even shipped. Customer service makes zero effort to help customer here except "warehouse team advises 'blah' and that's all we know". What is the point of this customer service at all?

Apparently this morning my order was DEFINITELY getting shipped today. Now I'm told it won't arrive before and it's not even packed yet.

So an initial delivery of 2 weeks turned into 4 weeks, turned into who knows when now.

What a joke of a company.

After thinking Adidas was a reputable brand that would be easy to order with, how I was wrong!!! Made a order online, A company that is unwilling to make a small effort to satisfy their customers. I made the mistake of ordering from them online, thinking it would be a standard delivery that would take up to 5 days to arrive. Unfortunately, no order has been dispatched after 14 days. I immediately contacted their customer service but they could not provide me with any tracking information, which led me to believe it hadn't shipped yet.

Ridiculous time waiting. Over 15 days that I order and it’s still waiting to be packed. Never buying again. They just don’t deliver.

Not enough employees to process orders and refunds. The waiting time to get your order or get a refund is ridiculous!

Returned an online purchase in July. Its now end of October and I'm still waiting for a refund. I've contacted Adidas on several occasions, provided the AusPost tracking number and each time I'm told the refund will be processed in 24 hours. Very frustrating. I would avoid dealing with Adidas if you think you may need to return your purchase.

I have had good deals from this site but a crappy website, very slow and messed up.
Can be very frustrating to search for anything or even to log on. I have given up several times. Pity!

Second time ordering products on the Adidas website, only to get an email confirming delivery of your purchase with a list of products that are out of stock and can not be delivered, this is more than 5 days after ordering and paying for the order in full. I will never order products from them online again, you never know what you might receive and what not. Shocking to think this is the online shopping standard for a brand of this magnitude.

Ultra boosts are always lightweight and good quality. Highly recommend.

Online shopping experience, not the best, crappy website, crappy login, crappy order tracking and slow processed returns. You need to be better at this. Most online companies process the return in a day or two, and Adidas does it in 2-3 weeks, if you are lucky. Just to give you an example, after a while once Adidas received my return, I did a follow up with the customer service and I have been told, it's only the 8th day since they have received my return!.. What a joke!.. Catch up with the technology and the century Adidas.. By the way, I also need to say, once you have placed the order, you have no idea when you will receive your order, it could be next week, or next month.. and you will never be informed about it..