adidas Australia Avis 

I've never had a bad experience when ordering with Adidas online. My shoes have always come in a timely manner and the quality of the shoes have always been in top form. I will continue to buy from Adidas online.

Placed order for 2X pairs of shoes 6th June.
Received 1 pair 10th June.
Called Adidas to see where 2nd pair was same day, was told would receive call back within 48 hours.
Followed up again 14th June, told again would receive callback within 48hours _ no call back.
Received 2nd pair 17th June, "WRONG SIZE"
Called Adidas today 20th June, NO stock left in my size, given no resolution but told Id receive a callback within 48 hours.
If this issue is not resolved my next contact will be to Consumer Affairs and ACCC.
THIS IS RIDICULOUS.

Horrible to deal with. Takes forever to dispatch the order. Horrendous delivery times and now I'm waiting since nearly 3 weeks for my refund. Will not order there ever again!

Item arrived in a box very badly sealed with clear tape with a big gap so you could see the item, there was a gap where you could just reach in as it wasn't sealed properly. Box was way too big for the small bag I ordered item wasn't wrapped just chucked in the box moving around, came with a sticker from Australia Post saying item arrived at depot in this condition so they clearly were not impressed either. Bag is tiny and not worth the $45 I paid for it. Waste of money and very poor quality of packing. Never ordering from them again.

Terrible customer service and online returns.

I purchased some basketball shoes online. I returned them over 10 weeks ago. I am still waiting on my refund despite repeated emails and phone calls. Each time I was told a date my refund would be processed, each time the date passed with nothing. I have tried to speak to a manager or someone higher than a customer service rep, each time I have been told that is not possible.

Average quality shoes, extremely below average customer service and returns.

Refund My Money

It's been months since they received a return and I have called them 18 - yes, 18 - times! I now know most of their customer service people by name/voice. Abbey refused to confirm her name one time, then called herself Carla. When I finally got through to a Manager I was told that they are allowed to use "Phone Names". They shouldn't misrepresent themselves.
I am now happily converted to Nike.

I don't want to give even one star but this system needs our rating. If I could, negative shall be given to this Adidas Australia Pty Ltd.
First of all, I always travels, I must reiterate that I have had extremely good online experiences with Adidas of other countries (e.g. UK, USA etc.), writing this abuse is tailor made to Adidas Australia Pty Ltd, they such the poorest operations in the world.
This is the poorest operations in Australia to run Adidas online business. My order was placed on 23rd November, have had live chat with the customer service on daily bascis since 29th November. The customer service has no intention to deal with my case. Until this second, none of them able to tell me where is my order.
Hopeless, unable to obtain assistance from this Adidas Australia Pty Ltd., I have raised the case to Paypal, this poorest Adidas Australia Pty Ltd alert that I am going to make the claims so they immediate to amend the order notification to "order shipped".
However, I received NONE email confirmation in regarding the shippment, and of course NONE the purchased has sent to me.
Such poor attitude of this Adidas !
I guess they even want to escape from the refund. They are reluctant to proceed the refund even though they told me the purchase order has been confirmed CANCELLED. (they told me to wait 3 business days since 8th December, the refund will be back to my paypal account.)
But the fact is, NO REFUNF IS RETURNED to my paypal account.
I don't know whether my refund can be done, I hope Paypal able to give hand on this.

Stay away from this Adidas Australia Pty Ltd., don't buy online.

Adidas is a global huge premium brand, how come they let this Australia operations team to ruin their brand equity ?

Truly shocking. I returned a pair of sneakers and had to call them five times before they processed the refund. It took over ten weeks. Their returns policy says that a refund can take several weeks which is bad enough as it is without having to chase them 5 times. You can tell they give no priority to customer experience when it is very difficult to find a phone number on their website and the Q&A doesn't address the primary service issues. I would not buy online from them because if you have to do a return, unless you are prepared to keep hounding them, you may not get your money back.

I bought shoes for my son. Wear it two hours. Part of him defected. We went back to the center. They refused to help and said your son did it on purpose. And when you contact customer service, they only have a word that you must back the center you purchased. This is very frustrating and disappointing. I do not recommend dealing with this company that does not respect and does not fulfill its promises to customers

You buy online and you paid few items In later week without any explanation or notice you discovered one of items in your order is canceled.. You think maybe they don't have in stock but you search litel bit in Adidas site you found it is on Sale with different price shopping online sometimes
Waste of time

Extremely disappointed customer!!
After I purchased my order of over $300 adidas we’re quick to take my money, but have made it as painful as possible to provide me my refund.
I followed up with their customer service team on when to expect my refund after returning my order 3weeks prior, only to be told it can take over 30days for the refund to show on my bank account.
It has been 60days and today my refund for only 1/5 items has been processed.
Called to follow up and spoke with the same customer service representative only to be questioned about the number of products I returned and reluctantly processed my refund.
0 communication to confirm and record the conversation we had or the issue that occurred.
Terrible customer service, poor communications between warehouse and customer support.
I will never be shopping at adidas again!

Worst company ever. Don’t buy online from these guys you will never get your order. I will never buy from adidas again full stop

Returned an item on 2 September. Spent over an hour trying to contact Adidas on 27 September to follow up on the refund which they finally processed for me. Spent another 90 minutes today trying to follow up on the refund. Phone calls rung out and disconnected after 20+ minutes on hold, and all live chat sessions disconnected before the agent would reply.

It is very bad service, i have placed an order since 16/9/2021 and didn't receive till now (6/10/2021). 3 weeks and more waiting to receive my items. will never buy anything online again.
If I bought something from outside Australia I would receive it faster. very annoyed

Absolutely awful customer experience. Zero communication. I've received goods from Sweden (1 week!) quicker than my order from Mulgrave (3 weeks and counting!) - and I live in Melbourne.

Faulty insoles in 2 pairs of Ultraboost runners. As a long-term user of Ultraboost shoes for my intermediate training runs, I always buy two pairs at a time to maximize wear and comfort. A bad mistake this time. The insoles de-laminated quickly and caused blistering along the inside of my foot's sole. Set back my schedule. Not happy. I emailed a fault complaint and followed up as requested with pictures of the problem. No further response. I then phoned in, waited for ages to speak with an agent (Philippines baed, not Australia) who said yes, they had the photos. So why no further advice? After a long discussion, the agent offered a refund of some dollars so I could go buy replacement insoles. I'm OK with this idea as the shoes are what I like. After waiting since July 31, now August 9 I still don't see a refund so I have to call again. I'm wondering if it's the ADIDAS model to withhold refund payments until a customer calls again to follow up? I read others have had the same experience. In Australia our retail customer protection law ACCC should protect us from these types of activities. Adidas online really has to pull their socks up, the online service is the worst I've ever experienced.

Avoid, don't waste your time or money.
Ordered a pair of shoes, a week later I get a generated email, simply stating order cancelled. I rang the company and spoke with someone I could barely understand who tells me, the people in charge of online sales are not doing their job properly and that's why. The item I ordered is still showing in stock and available and I am yet to see a refund. Total morons, avoid and support a brand that actually supports their customers.

No delivery. No refund. 6 complaints.

1 month on, 6 calls the customer service centre and nothing. Adidas have royally stuffed it. I don't think I will get my order, or my refund. Buyer beware. I would go to a store if you can, or shop at other retailer.

I have been a long time adidas client and after my last order of running shoes didn’t arrive I thought it would be easy to solve. Wrong! After several ‘chats ‘and 2 phone calls their customer service was absolutely non existent. Could not get a refund or credit and finally got a refund from Australia Post for the non delivery. I wear Adidas shoes a lot but I guess I won’t be in the future.

Terrible service. I had to follow up a number of times only to find out my items had been lost or stolen after waiting 5 weeks for a delivery supposed to take few days. This has happened to my last two orders and if I did not follow up they likely wouldn’t have done anything about it. No communication from Adidas, terrible service. It’s a shame… I won’t be buying anything from them again.